While driving the dash display blacks out intermittently in addition to a constant popping/cracking sounds from the infotainment system. This is a known issue with the 2019-21 honda pilots in all trim models except lx. The service department has issued the service ticket to what needs to be replaced but are on a parts back order until the end of september. Recommended solution is to install/replace the fakra connector set and most service cords associated the most bus network.
2020 Honda Pilot electrical complaints
Page 7 of 8: complaints 161 to 190 of 216, newest first, as owners wrote them.
The infotainment center goes blank, statics when on, sometimes the speedometer screen goes off, or the the entire infotainment center goes away.
Bought a 2020 honda pilot ex-l in albuquerque from garcia honda in mid july 2020. First weekend after purchase, I took a 2 hr trip (one way) with my wife and kids (5yo and 10mo). On my way back, I started hearing crackling noise coming from the speakers, all while listening to radio and 'google maps' directions. The crackling nose became more severe/persistent, then the infotainment system shut off; first displaying "network connection lost", then off completely. At some point, after the center infotainment system display went off, the instrument cluster also shut off (only displayed engine temperature and gas fill level). Yes, with my kids still in the car... Why would honda keep on selling vehicles that are known to be defective in this way? Very likely part of the reason is to help just continue to help themselves and their pocket books, all at the expense of my kids' safety. Nice going honda corporates!! Please look at your kids then look in the mirror and think about what you are doing! In the past weeks since the vehicle purchase, seems I have spent more time at the dealer (3 times, 4th time scheduled... And threshold for 'lemon' law) than with my kids. The service manager (andrew neufeld) and personel at garcia honda are very attentive but have told me that there is nothing they can do to fix this issue. So I'm stuck with a vehicle I don't dare to drive with my kids in due to safety concerns. I tend to be less optimistic than most but a fair concern of mine is the following: honda does not know what causes the issue, nor can they fix it. Do they know what all is really affected? Are other systems (or system outputs) impaired? What can I expect from lane departure and front collision warning when the infotainment system and instrument cluster decide to shut off? Back up camera goes off... A no -no with kids around the house!!!!!!!!!!!!!!!!!!!!!!!!
Infotainment system shuts off and restarts on its own, near constant loud pops and cracks are heard in speakers. Speedometer disappeared and went black while driving at high speed, backup camera shut off during use, navigation and radio fails and states 'check tuner' infotainment system goes black and unable to turn back on. 'most net off' displays multiple times when system shuts off. System is essentially unusable due to this issue. Horn may have also stopped working during black screen.
We purchased a new 2020 honda pilot touring on july 11,2020. After 2 days we noticed static,c crackle and popping sounds from the radio and this happens with the car in motion or sitting still. Then the dash goes completely black affecting the speedometer and all the gauges, backup camera, etc. Took car back to wolfchase honda service department and was told that there was nothing they could do because it was out of their hands. But american honda was aware of the problem, contacted american honda and was also told that they could not replace the car but we would have to wait until a recall was issued. No regards for our safety at all. As of today, august 7, 2020 with 637 miles on the car honda still have not repaired the problem. We have purchased 3 vehicles from honda but after this, its our last. Very unhappy and dissatisfied with honda at this point.
I drive an 2020 honda pilot elite. After 6 months of driving the car the windshield has started making noises. It wounds like the windshield just shattered or is shattering. The next sound is like a thousand small peddles hitting the windshield. When the noise first happened it almost made me wreck because I thought someone threw something into the windshield. This happens when you are driving in motion. I have contacted honda USA twice and the car has been to the dealer twice. Absolutely nothing has been repaired or fixed or done to take care of this issue. I have noticed other
We purchased a new 2020 honda pilot, touring model, from stokes honda north in north charleston, sc on june 27, 2020. Within several days, we experienced persistent static coming from the front speakers, with or without the radio on and regardless of the vehicle being in motion or stationary. This issue resulted in distracted driving on each occasion. On july 14, 2020, while driving on the highway, the dashboard panels went completely black affecting the speedometer, temperature gauge, fuel gauge, navigation, cruise control, back-up cameras, etc. The same issue occurred several hours later while in street traffic. We went in person to notify stokes honda about this serious concern and to initiate our warranty agreement to fix the problem. We were advised that they were aware of this problem with honda pilots; that they knew of this problem when they sold us the vehicle; and that there was nothing they could do to fix the problem even though it fell under our warranty guidelines. As of today, the safety concerns have not been resolved and stokes honda representatives have become unresponsive.
Regardless of whether the car is in drive or park, the electronic system makes an awful cracking/popping sound. This also happens when the doors lock, etc. Last week, the sound got so intense that and all of the sudden the speedometer and radio system went completely blank and would not come back on. This will be the second time that this car has gone into the shop for repair. I have also noticed that the automatic braking system will brake for no reason - which could potentially cause a very serious accident. I purchased this car feeling that it would be one of the safest options for transporting my four children. However, I have become quick to realize that may not be the case. I was told that this was a recent recall released by honda and the dealership would repair it this morning. However, I have not been able to find any type of recall on this vehicle. I see that numerous people have this same complaint and I feel that this should be taken care of before someone becomes seriously hurt.
While in motion, vehicle has very loud audible pops. This problem occurred first in may and again in july, with the addition of the infotainment screen going out multiple times, including lost access to backup camera and navigation. Screen shows network connection lost. A dealership has been working for two weeks to solve the problem by inspecting the most bus connectors per honda tsb but has been unable to resolve the pops thus far. See paperwork image below for initial attempted fix in may.
We purchased brand new in april 2020. After less than one month, we began hearing popping & crackling from the speakers. The res began freezing to the point that the dvd player would not work at all. Popping & crackling continued intermittently, to the point where the infotainment screen would display "no connection" on everything--carplay, siriusxm, fm radio, etc. The infotainment screen, as well as the gauge cluster (including speedometer, rear back-up camera, etc.) then began going completely black while we were driving on a county highway, and rebooted multiple times. We haven't even made a payment yet on this vehicle, and it has been sitting at the dealer for repairs for the last week. They acknowledge that it is a known problem, but there is no known permanent fix. I cannot stress enough what a safety issue this is. Yes, the popping is incredibly annoying, but it's terrifying to be driving and have no speedometer, warning lights, backup camera, etc. Honda corporate needs to acknowledge this and make it right before someone is seriously injured.
All problems started about a month or so after owning the car and have gotten worse over time. Speaker popping / crackling problem - can be very loud and persistent and annoying radio freezes and is inoperable speedometer goes black (no speed indicators) when turning steering wheel outside mirrors have auto collapsed at least once the random nature of these electrical problems leave worry that something catastrophic may randomly happen at any time and either start a fire or cause a dangerous accident, or leave one stranded with an inoperable vehicle. Honda just announced sw upgrades that supposedly fix the instrument console, but have yet to announce a fix for the other bizarre electrical issues. And to top all of this off, with this being a well known issue, dealerships continue to sell these cars and in my opinion that is poor ethics.
Tl* the contact owns a 2020 honda pilot. The contact stated that while operating the vehicle, the display screen became inoperable. The contact stated that the speedometer and several other functions were not available during the failure. The vehicle was taken to luther st. Cloud honda located at 1500 hwy 23 west, waite park, mn 56387, where the mechanic replaced an unknown electrical wiring and connectors however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 100. *bf
We purchased brand new in june 2020. After less than one month, we began hearing popping & crackling from the speakers. The res began freezing to the point that the dvd player would not work at all. Popping & crackling continued intermittently, to the point where the infotainment screen would display "no connection" on everything--carplay, siriusxm, fm radio, etc. The infotainment screen, as well as the gauge cluster (including speedometer, rear back-up camera, etc.) then began going completely black while we were driving on a county highway, and rebooted multiple times. We haven't even made a payment yet on this vehicle, and it has been sitting at the dealer for repairs for the last week. They acknowledge that it is a known problem, but there is no known permanent fix. I cannot stress enough what a safety issue this is. Yes, the popping is incredibly annoying, but it's terrifying to be driving and have no speedometer, warning lights, backup camera, etc. Honda corporate needs to acknowledge this and make it right before someone is seriously injured.
The infotainment and sometimes the dash go blank. Prior to losing all signals and visual, there is loud popping noises around the windshield. The noise sounds like rocks hitting the windshield, but it ends up with infotainment losing all communication and dash sometimes going blank. This happened in january 2020 with about 1000 miles on the vehicle and has happened on/off over the past few months. In july it has been a daily occurance and no longer safe to drive.
Follow-up on complaint #11340119. July 26, 2020. As previously noted in complaint, 2020 honda pilot information system popping noise: now the electrical service to information system is completely blacking out: no speedometer information, no telephone, no back-up camera. All information systems go black from 10 seconds to several minutes. Just before this happens emergency breaking notification is displayed. No display on freeway for speed, lane assist malfunctions and backing sensors do not work. Car is unsafe to drive and honda says it cannot fix system. Only have 1900 miles on vehicle. Thousands of lives are at stake. What are you going to do nhsta? Wait for folks to die?
Bought new 2020 black edition honda pilot on may 2,2020 with 11 miles on it. It caught on fire on 6/15/20 after driving only 3 miles I noticed a bad burnt smell as I was entering a parking garage, not thinking it was my car because it was new and there were no display lights indicating anything. I then noticed smoke coming from my hood about 30 seconds later. I immediately parked and turned engine off. Got out of vehicle to see a fire ball drop from under the front of my hood. There had been no previous alerts on the car panel that anything was wrong. We hadn't driven this car much due to covid, probably only had around 400 miles on the car. Car fire is being investigated as far as I know.
Poppling noise from speakers. Electrical malfunctions in digital displays. Replaced wiring harness. 700 miles later same problem, information cuts out...could lead to crashes or malfunctions. Thousands of complaints on line. Happens stopped, driving, or parked. Thousands and thousands of complaints. What are you going do do nhsta
I have been going back and forth with the dealership about the car makeing poping sounds a.d the entire dashboard going out and I can't see anything on there. Screen is out I can not see my speed and it hits the brakes when ever im driving and I almost crashed with my kids in the car with me. I am worried for the safty of my kids.
My infotainment center and dashboard speedometer have been going out for the past three months while I drive. Looking online this was an issue with the 2019 models and no solution to the problem was made. I was not informed when purchasing the vehicle that these issues existed and when taking it into the dealership no long term fix to the problem is offered. I purchased this vehicle for the navigation and dvd options that I now am now able to use yet I still pay the payment for them. To me honda is negligent because they are aware of the problem yet they have not fixed it when I call about doing anything to it I am told they have to experience the problem while driving it which could take seconds or it could take a week then they offer no time table on how long it will take to fix it. They also do not offer a courtesy vehicle while they fix the defect. No recalls have been issued for this problem either this problem can occur on any type of road at any time driving or parked. The last time it was on was 7/12/2020 and it has been off since
I bought a 2020 new honda pilot elite on october 2, 2019 with 245 miles on it. I brought my pilot elite into the dealership on december 26, 2019 after discovering a popping noise which sounded like a firecracker going off that seemed to be between the windshield and dash while driving.mileage was at 3,956 at this time. On january 17, 2020, I brought my honda pilot into the dealership again. It developed a popping noise again between the windshield and dash sounding like a firecracker going off when I was driving. On february 5, 2020, the honda pilot was once again brought back in. It was popping and cracking this time in the audio unit but now also door locks we're making noise when in stationary or while driving. The control panel had also shut off a couple times where you only saw a dark screen and it would reboot. On july 14th, after hearing this loud popping noise for a couple months now while driving, I have taken it back to the dealership. It is worse when you go around any type of curves or on bumpy roads. If the road is completely straight and smooth, I do not have this problem. This whole ordeal is scary because it is a huge distraction for me and I fear for my safety. I have been told by the service advisor again today that honda is aware and working on this issue. He stated a recall is coming out for it as well as the odyssey and passport but they are making the parts for it before they recall it. He said they can put a band-aid on it in the meantime until the part can be made. Since this is the 2nd time in the last 6 months I have been told this, I'm worried they are covering up the issue and waiting for my warranty to be up. Also, the sensor that tells you when a vehicle or object is close to you is faulty. I will be driving with nothing around me and it tells me to brake and goes into its 'safety mode' which has caused me to almost have a wreck.
Tl* the contact owns a 2020 honda pilot. The contact stated that the back-up camera and dashboard warning light failed to operator correctly while in reverse or in motion, with an abnormal noise being heard. The vehicle was taken to gerald honda of matteson (5505 auto ct, matteson, il 60443) where it was diagnosed and determined that the apple car play software needed to be updated. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer four additional times. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 1,300.
While driving on the highway at 75 MPH the speakers made a terrible popping even thought the audio system was off and then entire dash screen with the speedometer went out and rebooted so I had no idea what speed I was going for 10 seconds. . We had cruise control on and the whole system went haywire. It was beyond scary. The car doesn't feel safe to drive.
Iinfotainment screen and speedometer go off randomly. Honda has no fix, and has had problems with this for years. Picture 2 is from 3/17/20. 5 is from 4/14/20. 10 is from 5/14/20. I have 4 videos of this if you can give me a way to send them. Problems started 2 days after buying new car.
About 30-40 minutes into driving when we hit a bump or pothole the speedometer and infotainment screen flickers says tuner lost, the audio pops severely like something hitting the windshield. It's scary - looks like the electrical system is loose
The infotainment went out after less than 20 miles and 1 week of owning the vehicle brand new. There is no backup camera now - which is mandatroy, and no radio or anything from the dash. This happened while driving on local street and the speedometer also goes in and out. The vehicle is unsafe to drive. Tried leaving the positive battery unhooked for a while but it didn't fix anything. Seeing the other complains about this, this appears to be a lemon right from the factory and honda is mass producing them, knowing this is a defect with no fix. The dealer needs my new car for 2 days to rewire the whole dash and they claim it won't fix it. They say that after that doesn't work, a special honda tech gets flown in to try to fix it, but there is no guarantee that will work. Just great, my new car is junk and I'm stuck paying for it.
Same problem as I am seeing on this website. While driving, cracking and popping noise from the speakers, then the entertainment screen shuts off and there is a notice saying no connection, also, the screens where the speedometer, and mileage info shuts off completely black, then resets itself.
It first started a couple weeks before this with a crackling in the speakers. Then it wouldn't play anything plugged into the USB. Then on the 20th it wouldn't play the radio. It would say radio unavailable. Then when trying to access the radio, it would say network communication lost and everything would go black. No speedometer, no gauges, nothing. It would then restart the system. Then the bluetooth stopped working. Now it just constantly loses network communication, blanks out and restarts. It did it about 8 times in my 10 minute drive home. I got a video of it while someone else was driving but it won't let me upload it. It happens at all speeds, even being stopped at a light.
There is a crackling noise coming out of the speakers that begins once the car is put into reverse or drive and continues intermittently while driving. The crackling noise is exacerbated when making turns. Sometimes the radio loses connection, after which the entire dash has blanked out, losing all information pertaining to odometer and more importantly, speedometer. This has occurred while the vehicle was in motion, while driving in a community. It is not only a distraction while driving to lose this information, but also a safety threat to not have any indication of your speed while driving the vehicle. The component part/system of concern is believed to be wiring/electrical. After taking it into ralph schomp honda to have it diagnosed twice, we have been told 'this issue is currently under investigation and customer will be contracted once a fix becomes available.' apparently, they are waiting on a tool to come in from honda to allow them to resolve the issue. In the meantime, we are awaiting resolution to this annoyance that has worsened and now become a safely hazard. American honda is unreachable by phone (1‑800‑999‑1009), as they are continuously experiencing 'technical difficulties' and provide no alternative phone numbers or alternative suggested method of communication.
I purchased my 2020 honda pilot on 12/9/2019. It has been 6 months and each time while driving, I hear a loud, "crackling" sound coming from the dashboard, presumably the speakers. This happens even when the audio system is off. At times, when the radio is playing, it will disconnect and it sounds like an electrical short. Also, the door lock button when depressed makes a crackling sound. This is all extremely distracting while driving.
The electrical system to the communication hub is faulted. The entire console goes off in the middle of the drive including the speedometer and other aspects of the communication console. At times it reboots in few minutes and others it has stayed blank for over 10 minutes and once it was totally shut down till I took it to the dealership for repair. This happens in motion. The dealership has to repair for two days with the help of the honda factory. Now the problem is resurfacing again slowly as it did the first time. First it will start rebooting within few minutes (happened few times now), now it is taking few minutes to reboot and android auto is totally disconnected now (second stage as previously).
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