2021 Honda Pilot: screen or infotainment failure

Filed Jul 16, 2026 · Electrical · 75,000 miles · CA

The contact owns a 2021 Honda Pilot. The contact stated that at all times during the use of the vehicle, the infotainment display system goes blank. The contact also noticed a popping and crackling noise coming from the audio speakers. The contact referenced the federal safety agency Campaign Number: 23V431000 (Back Over Prevention) to have already been performed on the vehicle, but the issue has since recurred. The vehicle was taken to a local dealer where it was diagnosed with a factory defect involving a dashboard wiring harness that was physically bent at a 90-degree angle from the production plant. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.

Filed May 20, 2026 · Electrical · TX

The infotainment screen blacks out completely and sporadically, but as of recent, almost daily. Sometimes for about 3-5 minutes. When this happens, the rearview backup camera is completely disabled, creating a blind-spot safety hazard, violating Federal Motor Vehicle Safety Standard 111. This issue directly impacts back over prevention and driver visibility. I have multiple videos of this occurring. In 2023, a Honda dealership performed the MOST Bus/FAKRA connector safety recall on this vehicle. That manufacturer recall remedy has FAILED, and the exact same safety defect has returned. I did schedule the vehicle for a formal diagnostic inspection at a Honda dealership this Friday to pull the network communication error codes. There were no warning lamps or warning messages prior to the system blacking out.

Filed Sep 23, 2025 · Electrical · TX

Vehicle: 2021 Honda Pilot VIN: [XXX] Complaint: My 2021 Honda Pilot continues to have the same issues described in the federal safety agency Recall 23V‑431 (backup camera / infotainment coaxial cable defect). The recall was marked “completed” about two years ago, but the safety problem persists. Symptoms include: •Infotainment screen going black •“Network communication lost” error messages •Backup camera flickering or failing to display Because the backup camera is federally required under FMVSS 111, my vehicle is not compliant with safety standards. The dealership told me that since the recall was already performed, I would now have to pay out of pocket for further repairs. This means the original recall remedy either failed or was not effective. I am filing this complaint because Honda and its dealership are refusing to correct an unresolved safety defect, leaving my vehicle unsafe to operate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed May 9, 2025 · NY

I notice there is an investigation on the Honda Pilot Stop and start shutting off the engine this also happen to my car twice this week and also once prior to this. There are also issue where the radio will restart when the auto stop and start restart. In the report I don't believe the 2021 Honda Pilot was included.

Filed Dec 18, 2024 · Driver assistance · MI

Popping sounds through speakers and then infotainment screen goes black. No camera no sensors. Nothing.

Filed Nov 27, 2024 · Driver assistance, Electrical · MI

Infotainment screen goes blank all the time. Nothing at all on the screen including back up camera. Now it is causing the other sensors not to work so you don't know if you are close to hitting something. Honda has had this issue now for years.

Filed Nov 25, 2024 · Driver assistance, Electrical · MI

The infotainment screen was black and not working at all so no back up camera. Also all the sensors warning you that you are getting to close to hitting something stopped working.

Filed Apr 5, 2024 · Electrical · OH

The infotainment screen went black. No back up camera available.