2019 Honda Pilot: screen or infotainment failure

Filed Jul 17, 2026 · Driver assistance · MO

Additional Comments for Complaint #11750912:I am uploading photographic evidence of severe material delamination on my vehicle's front radar emblem shield (Part #71125-TG7-A51) [71125-TG7-A51].This manufacturing defect caused a critical safety failure: my vehicle recently executed a sudden, violent phantom braking event on the highway with absolutely no prior warning lights or error codes on the dashboard. The peeling layers and air bubbles on the emblem physically refracted the radar signals, creating a false target that locked the brakes and nearly caused a severe rear-end collision.While I was driving alone during this specific incident, this car is my primary family vehicle used daily to transport my wife and my three young children. I am now genuinely terrified to drive my family in this vehicle and must manually turn off the CMBS system every time I start the car to protect them. American Honda Corporate (Case #16495852) has formally refused to address this active braking hazard, deflecting the issue by focusing only on unrelated radio glitches.I request a federal safety investigation into Honda’s radar emblem material degradation, as it directly compromises collision-mitigation systems without triggering automated dashboard fault alerts, putting families and young children at immediate risk.

Filed Mar 31, 2026 · Driver assistance · CA

Vehicle: 2019 Honda Pilot Issue: Complete dashboard blackout / loss of safety systems Safety Defect: Yes Description of the problem: While driving, the entire dashboard and infotainment system suddenly go black without warning. This includes the speedometer, fuel gauge, warning lights, backup camera, and all Honda Sensing features (Lane Keep Assist, Adaptive Cruise Control, Collision Mitigation, Road Departure Mitigation). When this happens, I cannot see my speed or any critical vehicle information. The system reboots on its own while still driving. This failure happens intermittently and unpredictably, including at highway speeds. It creates a serious safety hazard because I lose all driver information and safety alerts. Many other 2019 Honda Pilot owners report the same issue, and Honda has not issued a recall or permanent fix. Honda cannot figure out why this happens depsite me taking it to dealer several times. Frequency: • Has happened multiple times When it occurs: • While driving What has been done so far: Honda dealers have not provided a permanent fix. Software updates and resets do not resolve the issue. Honda has not acknowledged this as a safety defect despite widespread reports. Why this is a safety issue: Losing the speedometer, warning lights, and safety systems while driving is extremely dangerous. I cannot tell how fast I am going, whether the vehicle has warnings, or whether safety systems are active. This should be investigated as a safety defect.

Filed Jan 16, 2026 · Driver assistance · 81,000 miles · NC

The contact owns a 2019 Honda Pilot. The contact stated that the rear-view camera had been failing but had stopped operating weeks ago and only displayed a blank screen. The contact stated that prior to the complete failure of the camera, there were intermittent failures for approximately 1 year. The vehicle was taken to a local dealer several times for camera repair. The contact stated that after each repair, the camera failed again. The manufacturer was informed of the failure and contacted the dealer for help with the repair. The contact stated that the manufacturer had reimbursed the contact for one of the diagnostic test fees that was paid to the dealer. The vehicle was repaired; however, the failure reoccurred. The failure mileage was approximately 81,000.

Filed Dec 1, 2025 · MA

Below issues has been going on for a months now, latest was yesterday (11/30/2025). The rear-view camera image not appearing on the display (a safety hazard). Audio and display flickering or the entire screen going black. Error messages like "MOST Net off" or general communication errors. There seem to be a recall by Honda below but my car was not included. All the same symptoms as described in the recall: Media Oriented System Transport (MOST) Communication Failure Recall

Filed Sep 19, 2025 · Electrical · FL

infotainment screen freezing or blacking out. I have audio file

Filed Oct 2, 2024 · Electrical, Visibility · CO

My 2019 Honda Pilot Touring was included in the Stop Sale/Safety Recall: 2018-2023 Multi-Model MOST Communication Error. In May 2024, Schomp Honda dealership attempted to fix the recall. In September 2024 my Honda Pilot began experiencing audio and display issues. The display would cut out while driving and I would hear static through the speakers. On September 24, 2024 I took a short drive and the backup camera worked when I reversed out of my garage, but 12 mins later when trying to park, my backup camera video would not display. It stays on a black screen with "Camera System Failure" when in reverse, I tried parking the vehicle, turning the engine off and back on. While I waited for my service appointment at the Schomp Honda Dealership (the same dealership who performed the attempted recall fix) on Oct 2, 2024 the video from the backup camera would intermittently display (approximately 10% of the time I would see video when in reverse). The other 90% of the time, the display shows a black, sometimes flickering green image. I believe the Stop Sale/Safety Recall: 2018-2023 Multi-Model MOST Communication Error was not fixed by the service technicians at Schomp Honda Dealership for my 2019 Honda Pilot Touring. I am experiencing the exact issues with 23-047, Safety Recall: 2019-23 Passport/Pilot Install FAKRA Service Cables at MOST Bus Network was supposed to fix. An improperly functioning rearview camera impairs my rearward visibility, potentially increasing the risk of a back-up collision or injury. I cannot see children or people that are shorter than my rear window.

Filed Sep 19, 2024 · MN

2019 Honda Pilot rear camera became inoperable and the word “camera failure” appears on a black screen in the front of the vehicle. This is a big safety issue as now what is behind the vehicle cannot be seen such as children or other adults. The dealership believes it is the actual camera that has failed and like I said previously the screen says “camera failure” on it where previously the rear camera image would be.

Filed Jun 20, 2024 · Engine · AZ

When vehicle comes to stop, auto stop/start feature turns off the vehicle when brake is pressed. When brake is released the engine does not start, the car goes into park or neutral and will not move until the vehicle is shut-off and restarted after a period of time. Time varies. Dealership is blaming after-market battery, stating vehicle auto idle stop/start feature requires Honda OEM battery with specific voltage. Incident occurred in January 2024, reported at 50K mile service and again in June 2024. With both incidents there were no warning lamps, messages that appeared. Honda stated they could not recreate the issue then worked with Master techs that stated it was a battery issue. Blaming it on our specific vehicle and did not inform us of investigation of thousands of claims with this specific issue. There has been an issue with multiple occurrences when auto stop/start is engaged when stopped at light then restarted the navigation system would go blank and error No Audio Connection or the apps will remain and the No audio connection error will be on top of screen and cannot turn on any of the apps such as radio, etc.

Filed Jun 5, 2024 · Driver assistance · SC

The 2019 Honda Pilot is receiving a Camera System Failure regarding the rear camera. The info screen shows a black screen where once the rear camera image was. I am putting myself, pedestrians, and other motorists at risk by not being able to have a clear view when driving the car in reverse. The Honda dealership confirmed the problem, telling me I needed to replace the camera and that this issue was NOT part of the current recall for this car regarding the rear camera. It has not been inspected by the manufacturer, police, insurance representatives, or others regarding my specific vehicle. There was no warning or anything prior to the camera system failing. It worked fine one day, then did not work again the next.

Filed Feb 16, 2022 · KS

The battery to my pilot failed with either no warning or previous misdiagnosis by two different Honda dealerships. The part is no longer available as I returned it for a core charge. I'm not sure if there are codes in my vehicle that could be retrieved. On Saturday February 12, I was driving my wife and two children in the vehicle ages 3 and 5. The vehicle was stopped at one stoplight, the engine shut-off as part of the auto start/stop and when it did the auto restart the infotainment glitched. It had been doing that off and on for a while and the dealers assured me my battery was fine on multiple service visits. We had to stop at another stoplight and the vehicle shut-off and would not re-start. I called a tow service hoping that they could jump start the vehicle. It would not start and they had to tow the car. I've had my vehicle for 2.5 years and 38,500 miles. I am very disappointed that a vehicle this new would leave me stranded in the middle of the road. I have been taking it to 2 different dealers for service. First Jay Wolfe Honda where I purchased the vehicle and more recently Olathe Honda. I have had both of them check the battery in 2021. Both indicated that the battery was fine. I went back to Olathe Honda today as I had discussed the factory battery with them. I have a service report from September of 2021 that indicates they checked the battery and to see the attached test results. I asked them to see the test results and they indicated that they don't typically attach them because they are printed on thermo paper. The service report indicated the battery was fine. If it wasn't fine, it would have been covered under warranty at this point. There is not a record of what the battery tests truly indicated in September.

Filed Jun 23, 2021 · Driver assistance · 25,000 miles · WI

The contact owns a 2019 Honda Pilot. The contact stated while driving at an undisclosed speed the contact noticed the rearview camera was showing a blank screen and would sporadically on its own. This disables the rearview camera and most other electronic systems in the vehicle. The contact stated the failure occurred several times. The contact took the vehicle to a local dealer where they informed the contact of a recall on the vehicle the federal safety agency campaign number: 20V439000 (back over prevention, electrical system) and performed the recall repair for the failure but that did not fix the failure. The contact took the vehicle to multiple dealers to have it inspected but could not diagnose the cause of the failure. The connectors and wiring are so sub-par that even the small amount of pressure on them caused by routine on-road driving is enough to cause them to disconnect the entire Infotainment system. In short, the vehicle cannot currently be repaired by any Honda dealer. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 12,500 when the problem initially began. The vehicle currently has 27,000 miles. The infotainment system failure violates 2 Federal Motor Vehicle Safety Standards, FMVSS numbers 101 "Control and Displays" and 111 "Rearview Mirrors". Based on the information the contact has seen and learned from various Honda dealers, The Honda Motor Company is aware of this design flaw, as it has affected thousands of their vehicles. The Honda Pilot and the Honda Odyssey are the primary vehicles affected, but multiple other vehicles have also been affected. This can be easily supported by a simple search of the Internet. This failure is extremely dangerous. It has the very real potential to cause injury and death and needs to be corrected as soon as possible.

Filed Apr 13, 2021 · Driver assistance, Electrical · 38,000 miles · CA

The infotainment screen goes black. No rear camera view shown when reversing. Vehicle was being driven on a public street