Auto Start / Stop for the engine when coming to a stop at idle. We cannot replicate the situation over and over, but it has happened numerous times. If the auto start stop feature is allowed to function and the vehicle motor turns off at a stop sign or a stop light, it sometimes does not turn back on when you let off the brake and push the accelerator. This puts us in a very dangerous situation at intersections with a stalled out car. It sometimes takes several minutes to restart the car, all the while (my wife usually drives this car) she is panicking while cars honk and swerve around her disabled car. Honda dealer has been less than helpful stating they cannot do anything unless they can replicate it in the shop. Most recent incident happened today while my wife was driving to work.
2019 Honda Pilot: start-stop system problems
70 of the 929 complaints about the 2019 Honda Pilot describe start-stop system problems.
- owner complaints
- 70
- of this car's complaints
- 8%
- typical mileage
- 23,000
- recalls
- 0
Start-stop system problems by model year
What owners say
The Auto Idle Stop/Start system on my 2019 Honda Pilot has failed at least a dozen times. When the vehicle is stopped and Auto Idle Stop shuts off the engine, the engine sometimes fails to restart when the driver attempts to proceed. The dashboard lights illuminate, but the engine does not restart. The driver must turn the vehicle completely off and manually restart it. The vehicle is available for inspection. This has created a serious safety concern. On multiple occasions, the failure happened to a young driver in my family while stopped at a busy intersection. When traffic began moving, the Pilot would not restart and remained unexpectedly stopped in an active traffic lane. There was no warning that the vehicle would fail to restart, leaving the driver trying to shut down and restart the vehicle while traffic was moving around them. I have taken the vehicle to an authorized Honda dealer multiple times regarding this issue. This is now my third attempt to have the problem addressed. The dealer is now performing the applicable Honda warranty work related to the Auto Idle Stop no-restart condition. There have been no warning lamps or messages immediately before these failures. The Auto Idle Stop system appears to operate normally until the engine is supposed to restart. At that point, the engine fails to restart and dashboard warning lights illuminate. The vehicle has not been inspected by police or insurance representatives.
Vehicles auto stop/start turned the engine off while at a stop light. When I accelerated on the gas my car would not go. It said to take it was in neutral so it went into neutral on its own. The entire car appeared to have turned all the way off at this point and I was able to restart and drive.
Stopped at an intersection at approximately 2:40pm on August 28, 2025. The auto -stop/start stopped the engine and it would not restart.
Sometimes when I stop in traffic, the idle-stop feature doesn't turn the engine back on. Engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. This has happened multiple times. I try to remember to disable the idle-stop feature but don't always remember to.
My vehicle has stalled twice since purchased a little over year ago. When stopped at a stop light the auto start/stop function failed to re-engage. I had to put the car back in park and restart the vehicle both times before I could drive forward. There were no warning lights either time this has happened.
At random times, but seemingly becoming a more frequent occurence, when the stop/start system engages & shuts the vehicle down at idle (at a stop light for example), the vehicle will not restart for a period of time afterwards. This has also happened on the highway multiple times in traffic in which the vehicle will not start for a short period of time. This is a big safety issue and I was almost rear-ended a couple of times in those highway cases. When the problem happens, the lighting on the meter (indicator lights) will randomly flash & the clicking sound from the blinker will continuously go on/off during the timeframe of when the vehicle will not restart. I've raised this concern to Honda multiple times with no support coming back from them since they can't re-create the issue.
Stopped at a light and the auto start/stop system engaged and the cars engine turned off. Once the light turned green and took my foot off of the brake the engine did not automatically start. It would not start for about 30 seconds after trying to start it multiple time. The car was completely dead. Luckily the driver approaching me from behind was stopped without hitting me. This was very disturbing and dangerous.
Auto Start/Stop. Car stopped and would not re-start while in an intersection. Restarted manually after a few minutes.
When vehicle comes to stop, auto stop/start feature turns off the vehicle when brake is pressed. When brake is released the engine does not start, the car goes into park or neutral and will not move until the vehicle is shut-off and restarted after a period of time. Time varies. Dealership is blaming after-market battery, stating vehicle auto idle stop/start feature requires Honda OEM battery with specific voltage. Incident occurred in January 2024, reported at 50K mile service and again in June 2024. With both incidents there were no warning lamps, messages that appeared. Honda stated they could not recreate the issue then worked with Master techs that stated it was a battery issue. Blaming it on our specific vehicle and did not inform us of investigation of thousands of claims with this specific issue. There has been an issue with multiple occurrences when auto stop/start is engaged when stopped at light then restarted the navigation system would go blank and error No Audio Connection or the apps will remain and the No audio connection error will be on top of screen and cannot turn on any of the apps such as radio, etc.
Auto start stop feature did not restart engine after I stopped in traffic ahead of me on [XXX] in New Hyde Park. This has happened twice to me and a few times to my wife although she did not report them through this site. All this is after I had reported earlier the same incidents and Honda diagnosed it to the battery needing replacement after 2 years. There is a problem with this feature and the federal safety agency SHOULD ACT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Auto start stop did not restart engine after stopping at red light.
Service bulletins that may apply
- The wireless charger starts charging the phone and then stops charging, even when the phone remains in the...
- Dealer Message
- The wireless charger starts charging the phone and then stops charging, even when the phone remains in the...
- Under certain circumstances, after coming to a stop and the idle stop feature engages, the vehicle may not...
- Under certain circumstances, after coming to a stop and engaging idle stop, the vehicle may not restart...
- Audio sound will stop and No Audio Connection message appears in the audio display
- Audio sound will stop and No Audio Connection message appears in the audio display
- On February of 2022, the 3G network will no longer support the in-vehicle services that the vehicle has...
Related recalls
No recalls on record for this model year.
Questions about the 2019 Honda Pilot start-stop
Is start-stop system problems a common problem on the 2019 Honda Pilot?
70 of 929 owner complaints about the 2019 Honda Pilot (8%) mention start-stop system problems. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2019 Honda Pilot?
There are 0 recalls and 46 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 Honda Pilot
Backup camera 103Stalling 96Collision warning 66Fuel pump 61Adaptive cruise 59Lane assist 54Check engine light 53Won't start 49Screen failure 38Headlights 36Hesitation 32Knocking 30Engine failure 27Jerking 24Warning lights 21Loss of power 15Misfire 13Shudder 11Battery drain 10Won't shift 10Phantom braking 7Sudden acceleration 6Transmission failure 6Harsh shifting 5
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