VEHICLE: 2019 Honda Pilot EX VIN: [XXX] CURRENT MILEAGE: 77,000 miles COMPLAINT DESCRIPTION: I am filing a critical safety complaint regarding a catastrophic transmission failure that actively disables my vehicle's advanced driver-assist and automated safety systems while driving, creating a severe crash hazard. At approximately 36,085 miles, the vehicle experienced a severe torque converter judder. The dealership performed an 11-quart transmission fluid service. Immediately following this service, the vehicle began suffering from unpredictable, cascading dashboard warning lights that completely disable the vehicle's automated safety braking, forward-facing camera suites, and vehicle stability systems. The dealership repeatedly misdiagnosed this powertrain fault as a camera/sensor issue, charging me out-of-pocket for a front multipurpose camera replacement that did not resolve the issue. At 77,000 miles, the transmission suffered a complete failure. A diagnostic tear-down confirmed a stuck solenoid valve and destructive metal shards circulating throughout the transmission and fluid lines. The primary safety hazard is that the mechanical failure of the powertrain and torque converter actively sends erratic data to the vehicle's central computer, instantly shutting down the automatic emergency braking system, lane-keep assist, and forward collision warnings while the vehicle is in motion on public roads. This forces the driver to operate without critical automated safety features unexpectedly. Honda has issued an extended warranty for transmission judder on certain 2019 Pilots ([XXX]), but claims my specific VIN is excluded despite experiencing the exact same catastrophic mechanical and electronic safety failure. I request an investigation into this safety-disabling defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2019 Honda Pilot: shudder or vibration when accelerating
11 of the 929 complaints about the 2019 Honda Pilot describe shudder or vibration when accelerating.
- owner complaints
- 11
- of this car's complaints
- 1%
- recalls
- 0
Shudder or vibration when accelerating by model year
What owners say
Transmission shudder/stutter during acceleration, most noticeable between 25-45 mph under light to moderate throttle. Issue began at approximately 10,000 miles and has persisted to the current mileage of approximately 65,000 miles. The vehicle has been taken to the Honda dealer on multiple occasions for this issue. The dealer has performed two separate transmission fluid flushes, which temporarily reduce the symptoms but do not resolve the defect. The dealer has now recommended a triple transmission flush at a cost of approximately $1,000, which the dealer acknowledged is a suboptimal solution. The dealer stated their hands are tied because no recall has been issued for the 2019 model year. This is the same transmission shudder defect that led to recalls and Technical Service Bulletins for the 2016, 2017, and 2018 Honda Pilot models. The 9-speed ZF automatic transmission (9HP) in the 2019 Pilot is the same or substantially similar unit. The defect creates a safety concern during acceleration, particularly when merging onto highways or accelerating through intersections, as the vehicle hesitates and stutters instead of delivering smooth, predictable power delivery.
My 2019 Honda Pilot was surging when it went up a hill or was at a steady speed on the highway. I was concerned that the car would stall. The dealer confirmed/reproduced the problem and called it a torque converter shudder. Per Honda's instructions they changed the transmission fluid 3 times and did a software update. There were no warning lights. This is a known problem with a very specific fix that is recommended by Honda. It should be a recall and the repair covered by Honda. It costs me over $400.00 to get the repair done at my dealer-Washington PA Honda.
The contact owns a 2019 Honda Pilot. The contact received notification of the federal safety agency Campaign Number: 21V215000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle shuddered significantly and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was able to restart; however, the failure recurred several times while driving. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump had failed and needed to be replaced; however, the part was not available. The contact stated that the failure had progressively worsened while driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 125,000. Parts distribution disconnect.
Honda Pilot has a known issue covered by American Honda TSB Technical Service Bulletin of "Judder" from the transmission. This issue is identified by a extreme and unsafe surging of the powertrain/transmission at all speeds and in all driving conditions. The event happened to us with this vehicle and makes for unsafe operation as the "Judder" presents as a lack of acceleration or lack of control. In heavy or light traffic this is not a desirable attribute of a vehicle to have sudden acceleration or deceleration without input from the driver. It is as if the vehicle has a mind of its own. This is covered by numerous Technical Service Bulletins and identified by our local Honda Dealer as TSB/Judder. The correct fix is a Triple Flush of the Transmission and Reprograming of the Transmission with more frequent transmission flushes than are recommended by the owners manual. NOT ALL VIN numbers are covered by the TSB for Judder and Honda pretends that not all Honda Pilots similarly equipped are affected by this dangerous condition. Instead the Honda dealership service department representatives identify the problem, admit it is a problem and then admit they know the solution and it is a known TSB, they then pretend some VIN are not included as if they are "safe" when they know that they are not "safe". the federal safety agency should investigate and force American Honda to recall or TSB all VIN for this Judder issue. It is unsafe and unsettling.
The Honda Pilot has a known history of "Judder and Surge" with the transmission. Which means to shake rapidly or spasmodically; vibrate conspicuously. Honda in America has a TSB/Technical Service Bulletin for this condition and that is to triple flush the transmission and reprogram the transmission computer. This is OBVIOUSLY a serious safety issue and the vehicle does not behave in a normal operating condition and surges and vibrates until service is performed. This is not normal wear and tear, this is bad engineering. Honda is aware of the TSB for Judder and Surge, but will only correctly repair certain trim levels and model years, although Honda knows that it exist in all configuration of the Pilot 2016 and forward. We have a 2019 Honda Pilot and Honda refuses to fix this vehicle as a TSB, but instead wishes to leave the vehicles on the road and have the unwitting customer pay for this serious repair condition. Honda should issue a comprehensive TSB for all Pilot years and makes for the Judder/Surge issue.
My 2019 Honda Pilot with approximately 74K miles suddenly display a transmission problem warning. We were on a freeway, slowing down from approximately 70 MPH to 50 MPH. As the vehicle slowed, it shudder, the speed dropped and clanking noise was heard as i pressed the gass pedal to gain some forward momentum. The transmission warninig displays comes on, and the speed dropped. We limped to the nearest Hondas dealer in Carson , CA. It appears there's is an ongoing class action lawsiut by Hondas Pilots owner due to same problems that I just experienced. I am shocked for such a problem with Hondas vehicles, with low mileage. Not expected this with Hondas
Experiencing Judder/hesitation when car reaches a speed where it has to shift from first to second gear and from second to third gear. Sometimes it feels more like a jerk. Issue mostly occurs after the car has warmed up, so after around 3-4 miles of driving the car. Second issue was RPM fluctuation when car is at steady acceleration. Judder issue first occurred back in June 2022 when the car has ~63000 miles. It started with a sudden jerk, felt like someone hit the car from behind, this happens when the car is trying to shift from 1 to 2 and 2 to 3. Issue was very intermittent at that time and restart of car would make it go away. But issue will come back every few weeks. Issue increased around ~68,762 miles, so took the car to my local auto repair shop on 8/31/2023. The shop performed maintenance listed below – •Transmission Flush / Fluid ATF DW-1 / Transmission service •Oil Change •Differential Front and Back Service/Flush •Cooling system Flush and new anti-freeze •Fuel Injection Service Issue was still ongoing, so decided to take the car to Honda Authorized service center on 9/27/23, they were able to duplicate the Judder experience and performed snapshot and diagnosed car and advised vehicle needs torque converter. Wanted to go for second opinion, so scheduled an appointment with another Honda service center, they informed me that the transmission fluid was very dark and performed the flush of automatic transmission fluid (ATF) 3 time. Issue frequency has reduced after the flush, but every few weeks the car experiences Judder/hesitation while shifting and usually turning off the engine and back on helps resolve the issue. All this while no engine lights came on.
My wife was driving the car with our six-year old son. She stopped at a red light. The engine turned off from the auto-stop function (which we find annoying but cannot be permanently disabled) and the car would not restart. The warning lights were going crazy. The battery was so dead that the car could not even be jumped. There was no warning whatsoever. It was an extremely dangerous situation as the car died in the middle of a busy street. Thankfully it was close to home and I was able to come and take over. until help arrived The police had to come and divert traffic. People were honking and threatening me while I waited for the tow truck. When the two truck arrived, we could not get the car into neutral to move it out of the street because the gear shifting required the engine to start. It was an extremely dangerous situation and I shudder to think what could have happened had this occurred on a busier road. I have videos of the incident that I can share if helpful (wont let me upload on website). Honda replaced the battery and basically shrugged.
On my drive home this afternoon the auto idle stop feature on my 2019 Pilot touring began to hesitate to restart after releasing my foot from the brake. The result was an orange warning light telling me that there is a problem with the collision mitigation system and a shudder before the engine would resume running. I had to turn off the auto-start feature to avoid stalling in rush hour traffic.
The transmission on this vehicle will will shudder when at high RPMs and low speed such as when leaving a stop sign or traffic light. This shudder delays acceleration and can cause a safety issue when pulling out into traffic and leaves you not able to get out of on-coming traffic's way quick enough.
Service bulletins that may apply
- The vehicle's transmission temperature can become too hot due to automatic transmission fluid...
- The transmission has intermittent harsh or jerky upshifts with steady acceleration.
- The transmission has intermittent harsh or jerky upshifts with steady acceleration, or the MIL comes on...
- Tech line summary article
- The transmission end cover leaks on vehicles with a 9-speed A/T. During assembly, the transmission end...
Related recalls
No recalls on record for this model year.
Questions about the 2019 Honda Pilot shudder
Is shudder or vibration when accelerating a common problem on the 2019 Honda Pilot?
11 of 929 owner complaints about the 2019 Honda Pilot (1%) mention shudder or vibration when accelerating. The model year with the most reports is 2005.
Is there a recall or service bulletin for this on the 2019 Honda Pilot?
There are 0 recalls and 6 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 Honda Pilot
Backup camera 103Stalling 96Start-stop 70Collision warning 66Fuel pump 61Adaptive cruise 59Lane assist 54Check engine light 53Won't start 49Screen failure 38Headlights 36Hesitation 32Knocking 30Engine failure 27Jerking 24Warning lights 21Loss of power 15Misfire 13Battery drain 10Won't shift 10Phantom braking 7Sudden acceleration 6Transmission failure 6Harsh shifting 5
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