2016 Honda Pilot: screen or infotainment failure

Filed Oct 31, 2022 · Electrical, Engine · MD

A couple of times, while sitting at a stop light, the auto stop feature has failed to restart the car, resulting in a need to completely turn the car off and restart it in traffic. We have also had it occur when stopped at a stop sign and not having the car restart, as we've attempted to pull out in to traffic. We have not taken it to a dealer or service center, and have elected to turn the feature off to mitigate the system failure. There are zero indications that the car won't restart. Occassionally, when we forget to turn the auto start feature off "when it does work correctly" radio audio drops out while the car restarts. This problem has been ongoing for about three years.

Filed Apr 16, 2022 · Electrical · OH

The vehicle is equipped with idle stop if I don’t disengage it when the vehicle is started. At a stop when the vehicle shuts down if completely shuts down and then you have to shift into park. To restart the vehicle. My radio/ gps unit also goes black and shuts off while I am driving and reboots.

Filed Sep 21, 2021 · Engine · MD

This car has an auto idle feature that, when the brake is pushed down at a stop, the car engine stops but then restarts either when the brake is disengaged or after a certain period of time. At that point, the car engine restarts. Since owning this car, I have reported to the dealer the issue with the auto idle which is a clicking sound and the radio cutting out when the car restarts. That issue has accelerated from clicking to the engine stalling to the car completely shutting down and having difficulty restarting. I have had this occur in traffic in an intersection twice and it was quite frightening and dangerous to say the least. Honda has not been able to repair this issue and the only solution they can offer is for me to manually disable the feature upon starting the car - this is not a safe solution. Please force Honda to solve this issue. I am now worried that my safety is at issue when the car stalls in traffic.

Filed Feb 13, 2020 · Driver assistance · 34,000 miles · CA

Once my honda pilot hit miles of 34,000, dashboard is shows warning "keyless start system problem". Shortly after I am having problem with start button which won't start one press, I have to press many times to start the car... I have changed my key fob battery, and still have same problems. Dealership won't cover this issue once the car drove over 30,000 miles. I did research on this issue specifically honda pilot 2016 model. There are a lot people who have same issues. I am afraid that my car won't start one day. Never had issue with other honda models... Also this model 2016 honda pilot has issue with music dashboard, example: the radio display will black out during when I am driving, so had to turn off my car and turn on to get my radio display back or all of sudden I can not change the music volume etc... God knows what is the next problem?!

Filed Aug 13, 2019 · Electrical, Engine · 37,541 miles · CA

When engine auto idle is engaged, instead of re-engaging when foot removed from brake, the car stalls in one of three ways. Grade 1, the fan and radio shut off but the engine engages once gas is applied. Grade 2, the fan, radio and engine shut off but restart once gas is applied. Various warning lights then appear on the dash. Grade 3, everything shuts off and the car will not restart until you shift into park and press the start button several times. This is very dangerous as it happens at intersections when cars expect you to be moving and you're stalled out. I have video of these incidents and have provided them to the honda dealer.

Filed Jul 28, 2019 · Electrical · 38,000 miles · OH

There are several problems. The lock function does not work when you walk away from the car. It beeps once, but does not lock. Continue to get the message "keyless start system problem". The screen (for radio and such) goes black. This happens when the vehicle is both stationary and in motion. I can open my car door and it will say "keyless start system problem before I even start the car.

Filed Jun 24, 2019 · Electrical, Engine · 37,700 miles · CA

The engine idle stop feature not working properly. When the vehicle is at a stop the engine turns off like intended. Sometimes the radio turns off and restarts immediately. Randomly when you take you foot off the gas the entire vehicle and all functions turn off. In order to turn the vehicle you need to press the ignition button and set the vehicle in park. This is very dangerous in stop and go traffic. The most recent time it happened was on the freeway at a crest. Took it to dealer and they could not replicate.

Filed Jun 14, 2019 · Engine · 33,000 miles · CA

Car will stall when stopped with the auto-engine idle engaged. First started with radio cutting out when engine was restarting. Progressed to stalling when engine idle is engaged and foot is taken off the brake - car will jolt and then stall. It switched to neutral and must be put back in park and the start button pressed multiple times to get it to restart - can take a few minutes. Very dangerous at busy intersections. Car was checked by dealer and found no problems. Next day the collision mitigation system problem light came on permanently and car stalled at lights twice more. Car is back at the dealer now but they still can't find anything wrong.

Filed Apr 29, 2019 · Electrical, Engine · 5,000 miles · FL

We have had multiple, ongoing problems with our 2016 honda pilot elite since early on in our ownership. When I try to go after coming to a stop, the car tries to stall and has stalled several times in the middle of the road. When it stalls, it has switched itself to neutral and for several minutes, it will not let me do anything to try to get the car going again such as change gears, start the car, etc. As I try to get it going, it will tell me that I need to start the engine to change the gear back to drive but will not do anything when I press the start button. Further, there are several issues with the infotainment system: the back up camera goes black, the entire system reboots while driving, the audio screen freezes and audio ceases while driving, the entire screen goes black except the time line on top while driving, and the navigation screen blacks out while driving. Despite providing video and photographic evidence of the issues, honda kept saying they couldn't replicate it and thus couldn't test it, but when I was able to bring it to them with the screen frozen, they said there were no tests they could run. They finally tried replacing the infotainment system, but the issues returned. These issues are on top of the fact that they replaced the dvd player because it was looping. We feel we have received a lemon and that these issues cause a hazard during what should be normal operation of our vehicle.

Filed Jan 20, 2019 · Engine · 28,000 miles · FL

When engine tries to restart from idle stop the engine stalls and fails to restart. Has done this numerous times and the dealer can not replicate the issue. Is a danger while at a busy intersection. Radio also turns off when trying to restart. This happens almost every time the vehicle goes into idle stop mode.

Filed Feb 13, 2018 · Driver assistance, Electrical · 3,500 miles · CA

On numerous occasions I have had all of the indicator lights on on my dash, including the lkas, collission mitigation, adaptive cruise control, road departure, and various notifications for my bluetooth, radio, and navigation come on. Also, my back up camera will have a black screen and then my maps will be gray with no information. My car will suddenly brake when there is no one in front of me and surge forward as I'm trying to come to a stop, like my brakes aren't working. I also can't make any phone calls using the system, as it wont recognize any voice tags and instead gives me every contact in my phone book that may have a home number. Recently the ABS is activating as I turn my wheels to the right while backing out of parking spaces. These may happen while driving or while stationary. It just isn't safe. I've had people slam on their brakes to avoid my car as it suddenly stops for no reason and have feared that I may rear end someone due to it lurching forward, so now I stop really far back from other vehicles. I'm also experiencing a popping noise coming from my speaker system that seems to occur whenever my AC compressor switches on and off, leading me to wonder if I'm experiencing electrical issues with this vehicle. I've taken it to the dealer so many times and they say that they can't "duplicate" this. So I show them the photos and the videos. I'm not alone with many of these problems. I see others complaining as well. Honda needs to repair our vehicles or buy them back. I've always loved honda's but after my experience with this vehicle, they may have lost me as a customer. My family's safety is too important to leave in the hands of a corporation that cares more about their bottom line, than their customers.

Filed Feb 13, 2018 · Driver assistance, Electrical · 3,500 miles · CA

On numerous occasions, beginning just months after purchase, I have had all of the indicator light turn on on my dash, including the lkas, collision mitigation, adaptive cruise control, road departure and various notifications for my bluetooth, radio and navigation come on. Also, my backup camera will have a black screen and then my maps will be gray with no information. My car will suddenly brake when there is no one in front of me and surge forward as I'm to coming to a stop and the RPM's will raise, it's like I'm sliding over ice for a short period of time. I also can't make phone calls using the system, as it won't recognize any of my voice tags. And instead will give me every contact in my phone book with a home number when I ask for it to call home. Recently the ABS is activating as I turn my wheels to the right while backing our of parking spaces, either on a driveway or flat surface. These may happen while driving or stationary and just turning the car on. It just isn't safe. I've had people slam on their brakes to avoid hitting me as my car decides to suddenly stop for no reason and have fear that I may rear end someone due to it lurching forward while stopping, so now I stop even further away from vehicles and objects - just in case. I'm also experiencing a popping noise coming from my speaker system that seems to occur whenever my AC compressor switches on or off or if I'm using my door locks, leading me to wonder if I'm actually having electrical issues. I've taken it to the dealer numerous times and they of course say that they can't duplicate the issues. So I show them all of my photos and videos. I'm not alone with many of these problems. I see others complaining of similar issues as well. Honda needs to repair our vehicles or buy them back. I've always loved hondas but after my experience with this vehicle, they may have lost my business.