2016 Honda Pilot: doors won't lock, open or latch

Filed May 2, 2024 · CA

This issue occurred [XXX]. The fuel door would not open when we were at the gas station to fill up. We opened the side panel inside the back of the vehicle and tried to open using the emergency lever but that did not work either. Had to take to our local Honda dealer, Swickard of Thousand Oaks in Thousand Oaks, California. Our vehicle had only 59,088 miles when this stopped working. On the service order from our dealer In the description of the concern it states that after inspecting the fuel door actuator, fuel door cable and the fuel door grommet it was found that the cable was kinked, causing the plastic grommet to break apart. From the description from the dealer it sounds like the cable was installed incorrectly when the vehicle was made causing the failure. We were fortunate that we were not traveling and not been near a dealer or mechanic when this issue occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jan 4, 2021 · Fuel system · VA

When my car fuel went down to empty the light came on and I pulled over to get gas. When I pushed the automatic release button my fuel door would not open. I searched up possible causes and found a video of a man demonstrating where you can find a manual lever to pole to release the fuel door. I found the lever and pulled it at the door would not open. Thankfully I was not too far away from home and drove home on my empty tank. If I had been somewhere far away this could have been disastrous. I took it to the honda dealer who had to pull apart half of my car to get to the place to fix it. I had also read online that this has happened to other honda pilot owners. It seems dangerous.

Filed Dec 23, 2020 · Electrical · 53,000 miles · PA

When the car is started, dashboard displays message "keyless start system problem." this is being reported frequently on the internet and appears to be a common problem for this vehicle. When it occurs, the automatic walk away door lock feature also quits working. Supposed fix is to replace the start/stop switch which I did. This resolved the dashboard error message but not the automatic lock issue. This same result is being reported frequently on the internet and the problem is being reported for honda pilots beginning with the 2016 model and continuing up to the 2021 model.

Filed Dec 14, 2019 · Electrical · 86,000 miles · CA

For a couple days when I would walk away from the car the auto lock wasn't working. It would beep once but wouldn't lock. Now the keyless start system problem light keeps coming on when I start the car. It happens most of the time I drive it in the last few days. There has been about 3 times it doesn't come on. Now the auto door locks work sporadically when walking away. The vehicle was stationary each time since it's just being started.

Filed Feb 13, 2018 · Driver assistance, Electrical · 3,500 miles · CA

On numerous occasions, beginning just months after purchase, I have had all of the indicator light turn on on my dash, including the lkas, collision mitigation, adaptive cruise control, road departure and various notifications for my bluetooth, radio and navigation come on. Also, my backup camera will have a black screen and then my maps will be gray with no information. My car will suddenly brake when there is no one in front of me and surge forward as I'm to coming to a stop and the RPM's will raise, it's like I'm sliding over ice for a short period of time. I also can't make phone calls using the system, as it won't recognize any of my voice tags. And instead will give me every contact in my phone book with a home number when I ask for it to call home. Recently the ABS is activating as I turn my wheels to the right while backing our of parking spaces, either on a driveway or flat surface. These may happen while driving or stationary and just turning the car on. It just isn't safe. I've had people slam on their brakes to avoid hitting me as my car decides to suddenly stop for no reason and have fear that I may rear end someone due to it lurching forward while stopping, so now I stop even further away from vehicles and objects - just in case. I'm also experiencing a popping noise coming from my speaker system that seems to occur whenever my AC compressor switches on or off or if I'm using my door locks, leading me to wonder if I'm actually having electrical issues. I've taken it to the dealer numerous times and they of course say that they can't duplicate the issues. So I show them all of my photos and videos. I'm not alone with many of these problems. I see others complaining of similar issues as well. Honda needs to repair our vehicles or buy them back. I've always loved hondas but after my experience with this vehicle, they may have lost my business.

Filed Dec 17, 2015 · Electrical · 5,000 miles · GA

Safety recall 15v‑668 active, it appears car alarm & security system was compromised by another car remote. In sams parking lot I approached my vehicle and opened rear deck and while loading items in car a horn started blowing another SUV in left park space lights were flashing but it was my car horn blowing, no lights on, other car owner opened his rear deck and loaded items, my wife got out her key and silenced my car horn, we left & traveled 8 mile, stopped, get out my vehicle would not lock with door handle, key fob ormanual lock on door. Dic displayed key not recognized, all outside lights stay on 10 min, I cranked car got on I 20 I did not hear doors lock.dic normal I opened my driver door and passenger door opened at 70 MPH. This is a serious safety issue. Got home shut off car tried lock / unlock several times ok lights go on/off in normal maner. I have a dealer app for recall 12-22-15