This the 2rd time my. Rear sliding door flew open while on highway with my grandkids in the car .majority of the times the rear sliding doors will not open the buttons do not remotely open the sliding doors and the sliding doors get stuck .its really dangerous because if my grandkids are back there a danger breaks out they are most likely not to survive .
Hyundai Entourage door locks problems
23 of the 288 owner complaints about the Hyundai Entourage describe doors won't lock, open or latch, most of them for the 2007 model year.
- owner complaints
- 23
- worst model year
- 2007
- typical mileage
- 56,000
Is there a fix? There is 1 recall for this area of the car. See below
By model year
Often reported together
What owners say
Both of the rear door handles snapped off for no reason. We were stationary and I went to open it, no excess force or pulling. Tried to open and both broke off in my hand. The back windshield wiper hook also snapped and threw my windshield wiper off. I was stationary, I had taken off the old one put a new one on and it broke and lost my windshield wiper while on the highway! Cheaply made handles and windshield wipers!
Drivers sliding door will not latch completely when it closes. You have to open and close door a few times and then it may latch worried door might open while driving and not sure if there was ever a recall that was missed on this van. The vehicle was in motion when this occurred
Power doors won't open or close completely
Rear door latches are defective. They were due to be replaced under a recall. After the dealer could not get the parts for a year they finally replaced them with the same part on one side and only inspected the other side. The recall was to replace both with a new style latch. Latch still fails and hyuandai claims the recall is complete. The dealer has told hyundai that they only inspected the latch which is not the scope of the work to be performed. I have tried to resolve this with hyundai and they just circle me back to the dealer.
Driver side power sliding door opened while driving and will not close manually or using the power button.
My van wouldn't start on 2 separate occasions on this day. Had to turn the key 3-4 times each. Over the next 2 years it happened periodically, becoming more frequent, sometimes twice a day, twice a week or once every 10 days or so. Van can't be jumped because there is power, tried putting it in neutral then park again but still wouldn't start. Tried for 20 minutes then walked away for 30-60 minutes & van started immediately upon trying. Dealership "thinks" it's the ipm. Finally got that replaced because we were told their top mechanic put those notes in the computer so that's what the problem is. Immediately notified service supervisor that my rear sliding door lock isn't working before I ever left the lot (never had a problem when I dropped it off). 3 days later van wouldn't start. Hyundai technical says to check ground wires. 2 days after getting van back it wouldn't start & another 2 days later both slider doors & rear hatch locks stopped working (never had a problem when it was dropped off). Now they want to charge me several hundred dollars to replace all 3 failed lock sensors. They messed it up!!!! I'm not paying for the repair!!! They claim they've never had anyone in their 2 stores with a problem like this. The service supervisor is patronizing, lies about things my husband has said, lies about not getting my voice mail when I dial his extension directly & probably doesn't tell the manager everything & contradicts himself. Found this website & it's amazing to see several people with the same problems I've been having. Nobody has time for this inconvenience which is a major safety hazard. Who wants to sit in the hot florida sun trying to start their vehicle for an hour? Been there done that too many times. Tired of this crap! I want my vehicle fixed! They just want to sell you something else.
The door handle just fell off of the door on the left side of the car. The automatic sliding door has given us many problems, we have taken it to get it fixed and it still does not slide properly. When my husband tried to open the door the handle just fell off. Now what do we do.
Rear lift-gate door latch assembly failure.
We purchased '07 hyundai entourage in 2009. We had several minor problems that year, which we overlooked as result of normal maintenance. However, we now think otherwise as the electrical system seems to be faulty! Issues: replaced battery three times within 1 year. Remote entry stopped working for sliding doors, they lock/unlock but do not open/close. Sliding door on driver's side doesn't work via switch inside the door or ceiling console. At times our doors slide open while driving! From beginning, a large quantity of watery like substance leaking from engine area. Mechanic tightened a gasket during an oil change which temporarily lightened the problem...but it continues to this day. Every mechanic has mentioned this leak but cannot determine origin. Engine light came on 2 years ago, we were told to replace electronic throttle control ($1500!). However, light turns off for extended periods of time (loose wire? Poor battery? Faulty computer?), so we're hesitant to order that part...feel like the computer is faulty. Couple of week's ago the air bag light came on and will not turn off, even though we have not been in a collision. Driver's turn signal burns out within three weeks of replacement, it's been this way since day one. A few days ago the driver's side door wasn't responding to the keyless remote...it remained locked even as all other doors unlocked...curious to see if this becomes a recurring problem. Additionally, the latch on the driver's side sliding door broke off several months ago, followed by the passenger sliding door latch one month ago, with regular use. Not happy with this vehicle! We got a lemon, we believe the electrical system/computer is faulty, and we feel it should be the manufacturer's responsibility to repair...this is the first step that we're taking towards a complaint. Any feedback/assistance welcomed.
Related recalls
Latches/locks/linkages: hood: latch
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain model year 2007-2008 Entourage vehicles manufactured February 16, 2006, to June 30, 2008. In the affected vehicles, the secondary hood latch may corrode and bind and remain in the unlatched position when the hood is closed.
- Risk
- If the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
- Remedy
- Hyundai will notify all of the owners. For vehicles originally sold, or ever registered, in Alaska, Connecticut, Delaware, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, Wisconsin, and the District of Columbia, dealers will replace the secondary latch. For vehicles in any other state, dealers will inspect and either lubricate or replace the secondary latch, as necessary, free of charge. Owners may contact Hyundai customer service at 1‑800‑633‑5151. The recall began January 2017. Hyundai's number for this recall is 154.
Recall number 16V843000 · Recall details
Questions about the Hyundai Entourage door locks
Which Hyundai Entourage years have doors won't lock, open or latch problems?
The model years with the most reports are 2007 (18 complaints) and 2008 (5 complaints).
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