2020 Hyundai Palisade: sunroof shattered

Filed Mar 9, 2026 · LA

1. What component or system failed or malfunctioned, and is it available for inspection upon request? "The tempered glass panel of the panoramic sunroof spontaneously shattered while the vehicle was in motion. The glass exploded outward with a loud report similar to a gunshot. Yes, the vehicle and the remaining glass fragments are available for inspection upon request 2. How was your safety or the safety of others put at risk? The sudden, explosive noise caused an immediate distraction and startle response while traveling at highway speeds (approx. 70 mph), creating a high risk of a collision. Furthermore, glass shards fell into the cabin onto the driver and passengers, posing a risk of lacerations and eye injuries. Shards also blew out onto the interstate, creating a road hazard for following vehicles. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The vehicle is currently being scheduled for inspection 4. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? "No warning lamps or messages appeared. There were no prior symptoms of glass stress, such as cracking or creaking. The failure was instantaneous and spontaneous with no prior indication of a defect."

Filed Jan 4, 2026 · Body, Driver assistance · TX

Rear sunroof exploded randomly.

Filed Sep 16, 2025 · SC

The sunroof wind deflector broke when I simply opened the sunroof, and the sunroof is now stuck in the open position. I wish TSB 23-BD-003H-1 would've included my VIN so I could've addressed this issue prior to it breaking. Now I am faced with a $3400 repair bill from Hyundai. Hyundai said there is no cheaper option to partially fix it to at least get it closed. Other repair shops are referring me to Hyundai to complete the repair.

Filed Apr 8, 2025 · Body · FL

The wind deflector for the sunroof malfunctioned while attempting to close the sunroof. The wind deflector became lodged in the track for the sunroof and broke which caused the sunroof to shift and not close fully. When researched online, this is a common occurrence with this year and model vehicle. It could potentially cause the glass to shatter above the drivers head and cause an accident. The sunroof would not fully close causing it to leak when it rained. The glass panel was removed and manually slid into the closed position to prevent further damage. Now the sunroof is inoperable. The vehicle can be inspected upon request. The issue has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected by the manufacturer or anyone else. There were no warning lamps or messages prior to the failure. we would like this issue to be resolved as it is a potential hazard.

Filed Jul 3, 2024 · MN

UNKNOWN The sunroof shattered as we were driving down the interstate. To our knowledge nothing hit the sunroof to make it shatter. We did not see any rocks or debris. This is a safety issue as if we wouldn’t have had the inside shade closed we would have been showered with glass while driving at highway speeds and could have been injured.

Filed Jun 23, 2024 · IL

Driving along I94 then suddenly heared a popping sound when I checked the sunroof exploded/ shattered to pieces.

Filed Oct 4, 2023 · Visibility · 43,731 miles · PA

The contact owns a 2020 Hyundai Palisade. The contact stated while driving approximately 75 MPH, the contact heard an explosion above her head. The contact stated no warning light was illuminated. The contact pulled over and looked for a tire blowout or damage from road debris. The contact stated that she looked at the sunroof and noticed a hole the size of a basketball in the center of the sunroof. The contact stated that the sunroof was almost completely shattered. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the sunroof was shattered by road debris and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 43,731.

Filed Oct 14, 2021 · Visibility · 40,000 miles · OK

The contact owns a 2020 Hyundai Palisade. The contact stated that while driving 20 MPH, an explosion was heard. Later, the sounds of marbles rolling around the vehicle were heard. When the contact opened the sunroof, she noticed the sunroof glass had detached. There was no impact on the sunroof that could have caused it to shatter. The contact did not sustain any injuries. The dealer was made aware of the failure and informed the contact that the next available appointment would be in November. The contact contacted an independent mechanic and was able to schedule an upcoming appointment. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact they would call back. The failure mileage was approximately 40,000.

Filed Apr 12, 2021 · 17,000 miles · MS

Vehicle exactly 1 year old with full warranty, was driving down road with no vehicles in front of me and sunroof exploded. It sounded like a shot gun went off inside the vehicle and glass pieces came down all over me and my wife. This appears to be a common issue with previous hyunda santa fe and tuscon models and the dealer claims a rock peck caused this and that is simply not true. Its been a terrible battle with the local dealership and they are asking me to file a comprehensive claim with insurance company however I dont feel I should be responsible simply because this has happened to so many people, even people who own the new 2020 palisade. Its more common on dual sunroofs but we have the single sunroom and I promise, it was a very scary situation that we dont want to experience ever again. We have been proud hyundai owners over the past 8 years and if they elect not to help us with this issue of repairs, unfortunately we will trade the vehicle and never purchase hyundai again.

Filed Apr 5, 2021 · 17,500 miles · MS

Sunroof exploded while driving 45mph in new hyundai palisade 2020 model with 17k miles, sunroof was not cracked or open, was completely sealed.