In approximately late 2024, at just under 30,000 miles, the vehicle lost motive power while driving on the interstate. Multiple warning lights illuminated and the vehicle lost drive shortly afterward, leaving me unable to accelerate in traffic. The vehicle was then serviced under Recall 236 (the federal safety agency 22V‑746) for the 8-speed dual-clutch transmission high-pressure oil pump. The remedy performed was a transmission control unit software update only; the transmission was not replaced. I do not have the exact dates and am reporting these as approximate. The vehicle now has approximately 99,700 miles. It has developed hesitation and dragging on drive-off within the first half mile of every trip and at low speed in town, resolving once the transmission is warm, with no check engine light or warning lamp. The selling dealer had the vehicle approximately 35 days across two repair orders without diagnosing the condition. The repairs performed were a cylinder 3 spark plug/oil repair and dropping and cleaning the fuel tank, neither of which resolved the complaint. I have run non-ethanol fuel exclusively since the vehicle was returned and the condition is unchanged. I am taking the vehicle to a different Hyundai dealer and have opened a case with Hyundai. I am filing this report because the software-only remedy may not be adequate for this transmission. Roughly two years and 70,000 miles after that repair, the same transmission is again showing drivability problems, and other owners may experience the same loss of power.
2022 Hyundai Santa Cruz: hesitation when accelerating
5 of the 187 complaints about the 2022 Hyundai Santa Cruz describe hesitation when accelerating.
- owner complaints
- 5
- of this car's complaints
- 3%
- recalls
- 1
Hesitation when accelerating by model year
- 20261
- 20225
What owners say
The cars transmission has become very jerky at low speeds. The drive train will either hesitate or rev without power for a couple seconds. The problem started at around 14k miles.
2nd replacement DCT transmission failed Loss of power while driving on the interstate , upon acceleration no increase in speed, went from 65mph to 38mph before able to pull off the highway. Intermittently it is not shifting, shuttering, hard reverse shift, hesitation from park into drive
2022 Hyundai Santa Cruz Limited, 2.5T with 8-speed DCT, with 11,765 miles. This has happened 3 times in a 3 day period. Upon accelerating from a stop, there was a complete loss of power. I applied more pressure to the accelerator and still no power. It seemed like the vehicle was out-of-gear or had an engine misfire. After about 10 seconds, a puff of thick, dark smoke came out from the tailpipe and acceleration resumed as if nothing happened. Upon coming to a stop and exiting the vehicle, there was a smell of burnt rubber coming from under the hood, but I could not locate the source. There have been at least 3 other instances in the last week where there was some hesitation when accelerating from a stop (again, it felt like it was in the wrong gear or there was a misfire) but not a complete loss of power and dark smoke like in the other instances. After each of the above instances, I attached an OBDII tool to look for error codes but there were none.
When taking off from a stand still the Santa Cruz will hesitate.. Not all the time but it's usually when you need to get into traffic... It will lose power and finally take off...
Service bulletins that may apply
- One of the high pressure electric oil pump (HP EOP) DTCs listed below
- This bulletin provides information related to a Transmission Control Unit (TCU) software update for some...
- Some Santa Cruz (NXT), Santa Fe (TMA, MX5A), and Sonata (DN8A) models may require replacement of the...
- This bulletin provides the procedure for updating the automatic transmission TCU (Transmission Control...
- This TSB provides a procedure to diagnose and replace, if necessary, an automatic transmission with...
- This bulletin provides the procedure for updating the automatic transmission TCU and ECU software (Santa...
- This bulletin provides information related to a Transmission Control Unit (TCU) software update for...
- This bulletin outlines changes to the service procedure regarding the replacement of 8-speed wet dual...
Related recalls
Power train: automatic transmission
- What is wrong
- Hyundai Motor Company (Hyundai) is recalling certain 2021-2022 Santa Fe, Sonata, Veloster N, 2022 Santa Cruz, Elantra N, and Kona N vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
- Risk
- Loss of drive power increases the risk of a crash.
- Remedy
- Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed January 10, 2023. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 236.
Recall number 22V746000 · Recall details
Questions about the 2022 Hyundai Santa Cruz hesitation
Is hesitation when accelerating a common problem on the 2022 Hyundai Santa Cruz?
5 of 187 owner complaints about the 2022 Hyundai Santa Cruz (3%) mention hesitation when accelerating. The model year with the most reports is 2022.
Is there a recall or service bulletin for this on the 2022 Hyundai Santa Cruz?
There is 1 recall and 15 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2022 Hyundai Santa Cruz
Loss of power 39Check engine light 31Transmission failure 15Stalling 13Won't shift 11Headlights 8Jerking 7Misfire 6Fire or smoke 5
VIN decoder
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