The cars transmission has become very jerky at low speeds. The drive train will either hesitate or rev without power for a couple seconds. The problem started at around 14k miles.
2022 Hyundai Santa Cruz: jerking or lurching
7 of the 187 complaints about the 2022 Hyundai Santa Cruz describe jerking or lurching.
- owner complaints
- 7
- of this car's complaints
- 4%
- recalls
- 1
Jerking or lurching by model year
- 20261
- 20241
- 20231
- 20227
What owners say
Hi, my car is a certified 2022 hyundai santa cruz I've been in touch with hyundai and they're very unhelpful. I'm experiencing jerking while creeping uphill or driving in traffic at low speeds as well as in reverse. and its way worse when i have any bit of load in the bed. its extremely invasive, its really dangerous particularly when in reverse, because its hard to modulate the speed properly, when you feather the brakes when rolling into a parking space or reversing to a hook up a trailer it either is dead on power or jerks at a slight speed which makes it difficult to control. this is something that passed hyundai's certified program but concerns me because there is no way its safe. I've lent my car to other people and they were concerned as well. please note i got my brakes and replaced and system bled but the issue persists. additionally I've experienced this issue for over 5000 miles (41k - 47k miles) please consider this complaint because its a legitimate safety issue and i have a feeling its related to this cars transmission woes. Thank you!
Dec. 16 2023 / 2022 Hyundai Santa Cruz(Daily Driver) VEHICLE SAFETY CONCERNS / DANGEROUS DRIVING SAFETY ISSUES INCREASED RISK OF CRASH (HIGHWAY) Transmission: Problems started Dec. 11,2023 Monday Having trouble gaining any speed. The engine revving when getting on freeway when practicing normal function acceleration, slow having hard time gaining speed, car jerking. Transmission gauge will go beyond4-5 sometimes 6 on RPM just as regular pick up to accelerate problems noticed week of Dec. 11/2023. We were going to bring it up when taken for routine maintenance that would be due at 39,000 mile oil change. car currently standing at 37,000 miles. Radiator: Problems started Dec. 16, 2023 (Saturday) Pearland is 12 miles from home route on 288. Incident occurred while driving from Bushi Ban Martial Arts & Fitness after son's class. I was on freeway and car started to lose speed & over heat. The car beeped and said overheating. hood and oil light began to flash. Luckily was exiting freeway when it occurred speed was 60 mph slowed down to 8 mph and it cooled down enough to coast home. When in driveway hot pink liquid spewed every where, battery cover blown open, liquid all over tubes and engine. The liquid leaked all over driveway and was on drivers side quarter panel and paint was bubbled up. Damage to paint from heat of liquid. Lights on dash that are lit up are engine light, oil can light, battery light on staying on not turning off. Car is not able to be driven due to MFG. defective radiator, transmission, possible engine damage. Looked online noticed recall on thousands of vehicle including the 2022 Santa Cruz 4 recalls stated. Have not turned car back on due to needing it checked out by dealership ASAP need it towed to dealership. De Montrond Hyundai 3260 Gulf Fry Texas City, Tx 77591 Followed instructions on maintaining service at dealership as stated on warranty. REQUEST THAT THE CAR BE TESTED AND OPENED TO FIND ALL DEFECTS AND DAMAGE.
On three separate occasions the engine developed a misfire after driving approximately 90 miles in inclement weather. During this time period the transmission began to make hard upshiftswhile accelerating and when down shifting the transmission felt as though it would lurch or surge between gear selection. Use of paddle shifter to manually select gears would result in limited acceleration after the transmission returned to the drive mode. The transmission would not downshift on its own after the paddle shifters were used unless the floor shift select was manually placed in neutral. Then normal operation would resume.The vehicle was returned to the dealership and had the transmission software update performed. This did not resolve issues. These incidents began in October of 2022 and the vehicle was was put in for service the second week of November. It remains in their possession as of 01/06/2023.
While driving down a two-lane highway at night (foggy conditions), the Lane Following Assist feature was turned on. There was a section of highway where a vehicle had previously driven through wet white paint. The paint was smeared toward the ONCOMING lane as if the vehicle had turned left after driving through the wet paint. The Lane Following Assist on my 2022 Santa Cruz detected these white paint tracks and immediately jerked the steering wheel to the left, INTO the oncoming lane. If there had been a vehicle in that lane, there would have absolutely been a head on collision. There was no opportunity to correct because the vehicle turned to the left so suddenly. This WILL cause crashes. All other safety features were also enabled. There were no known obstructions of safety sensors or cameras.
Hyundia Santa Cruz was purchased Aug of 2021 and it has 5,655 miles on it. After making a stop, sometimes the Santa Cruz does not want to accelerate when pressing down on the accelerator pedal. While pushing more on the accelerator pedal to make the vehicle move, after a second or three elapses while still pressing on the accelerator will cause the vehicle to suddenly lurch forward at a rate of speed too fast and I have to immediately slam on the brakes to regain control of the forward motion of the vehicle to avoid hitting the vehicle in front of me. I took the vehicle to a dealership today (9/16/22). No codes or errors were found by computer check or by a technician driving the vehicle. Dealer comment on the paperwork "Unable to verify concern at this time". Next comment on paperwork, "There is a software update that will remedy this concern". I refused the software update, as I have read numerous comments from online forums of customers having issues after dealership upgraded software. If they are unable to verify the concern, how does the dealership know the software update will remedy the issue that they cannot verify the vehicle has. Dealership paperwork also states, "Shifting issue will continue if software is not updated". It is NOT a shifting issue; it is an uncontrollable/unreliable acceleration issue. This vehicle will be put in storage on 10/18/22 and not taken out of storage until mid-May of 2023. In May of 2023 I will investigate the software update in hopes that Hyundia will have a more stable software update.
While driving between 30 to 40 MPH the vehicle jerks. It feels like the transmission is not getting in gear and it slows down. Then the engine and transmission kind of engage and it goes back to normal. I have tried to figure out as to when specifically it does it but it does it at different time and situations. I have not driven it again in the highway since when it slows down vehicles behind me have to slow down also. I have had some instances where the vehicle is to closed to me or not paying attention and when it happens I hear those drivers blowing their horns as if I was slowing down on purpose which I wasn't. My opinion is this is a safety issue since the vehicle could be hit from behind, have an accident, injuries or even death. I keep reading the issues with this problem and the complaints keep coming. Thank you
Service bulletins that may apply
- One of the high pressure electric oil pump (HP EOP) DTCs listed below
- This bulletin provides information related to a Transmission Control Unit (TCU) software update for some...
- Some Santa Cruz (NXT), Santa Fe (TMA, MX5A), and Sonata (DN8A) models may require replacement of the...
- This bulletin provides the procedure for updating the automatic transmission TCU (Transmission Control...
- This TSB provides a procedure to diagnose and replace, if necessary, an automatic transmission with...
- This bulletin provides the procedure for updating the automatic transmission TCU and ECU software (Santa...
- This bulletin provides information related to a Transmission Control Unit (TCU) software update for...
- This bulletin outlines changes to the service procedure regarding the replacement of 8-speed wet dual...
Related recalls
Power train: automatic transmission
- What is wrong
- Hyundai Motor Company (Hyundai) is recalling certain 2021-2022 Santa Fe, Sonata, Veloster N, 2022 Santa Cruz, Elantra N, and Kona N vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
- Risk
- Loss of drive power increases the risk of a crash.
- Remedy
- Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed January 10, 2023. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 236.
Recall number 22V746000 · Recall details
Questions about the 2022 Hyundai Santa Cruz jerking
Is jerking or lurching a common problem on the 2022 Hyundai Santa Cruz?
7 of 187 owner complaints about the 2022 Hyundai Santa Cruz (4%) mention jerking or lurching. The model year with the most reports is 2022.
Is there a recall or service bulletin for this on the 2022 Hyundai Santa Cruz?
There is 1 recall and 15 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2022 Hyundai Santa Cruz
Loss of power 39Check engine light 31Transmission failure 15Stalling 13Won't shift 11Headlights 8Misfire 6Fire or smoke 5Hesitation 5
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