The integrated thermal management system has failed. This controls the temperature of the engine if the engine overheats this could cause engine failure which could cause the vehicle to be overheated while in traffic. Hyundai is aware of the issue and has issued a service bulletin, tab 23-EM-006h. And have been aware of this issue since 2023 I had the repair done and it was done under my 100,000 mile drivetrain warranty but they refuse to cover the cost
The worst 2023 Hyundai Santa Cruz problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Transmission25
- Engine20
- Electrical14
- Driver assistance7
- Fuel system7
- Acceleration6
- Brakes5
- Lights4
- Airbags2
- Body2
- Suspension2
- Visibility2
- Seats1
- Tires1
Specific symptoms reported on the 2023 Hyundai Santa Cruz
Loss of power 12Check engine light 10Transmission failure 6Won't shift 5
Recalls 2
Trailer hitches
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
- Risk
- A fire while parked or driving can increase the risk of injury.
- Remedy
- Owners are advised to park their vehicles outside and away from structures until the remedy is completed. Dealers will install a new fuse and wire extension kit as necessary, free of charge. Owner notification letters were mailed starting May 16, 2023. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 244. This recall is an expansion of previous recall number 22V‑633.
Recall number 23V181000 · Recall details
Structure: body: roof and pillars
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.
- Risk
- A detached roof molding could become a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace, or secure the roof moldings, as necessary, free of charge. Owner notification letters were mailed March 30, 2023. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 241.
Recall number 23V038000 · Recall details
Technical service bulletins for the 2023 Hyundai Santa Cruz 51
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Front wipers that do not return to the designated park position due to a loose wiper motor crank arm nut
- Front wipers that do not return to the designated park position due to a loose wiper motor crank arm nut
- One of the high pressure electric oil pump (HP EOP) DTCs listed below
- This bulletin provides information related to the navigation and head unit software changes introduced in...
- Higher-than-expected engine oil consumption
- Tonneau cover that does not latch or unlatch, does not retract properly, and/or has a v-gap that is...
- This bulletin provides information related to a Transmission Control Unit (TCU) software update for some...
- This bulletin provides information related to the navigation and head unit software changes introduced in...
- The federal safety agency has issued an urgent safety advisory regarding dangerous, counterfeit...
- The federal safety agency has identified the presence of substandard and dangerous driver’s-side airbag...
2023 Hyundai Santa Cruz fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 2.5L 4‑cyl | FWD | 22 | 26 | 23 |
| 2.5L 4‑cyl | AWD | 19-21 | 25-27 | 22-23 |
What 2023 Hyundai Santa Cruz owners say
Most recent owner complaints, unedited.
Unknown. I have had a clunking in the rear and have come across a TSB TSB 25-SS-003H. Seems like a safety issue. Rear shocks could be defective.
The push-to-open fuel filler door repeatedly failed to release, preventing refueling. The door locks through an electronic actuator tied to the central locking system, and there is no interior lever or owner-accessible manual override. Beginning in August 2026, the door intermittently failed to open when pushed with the vehicle off and all doors unlocked. Cycling lock/unlock on the key fob while pressing the door sometimes freed it after several minutes; other times it would not open at all. No warning lamps or messages preceded the failures. A door that will not release means the vehicle cannot be refueled, which can strand the driver or cause a loss of motive power in traffic. Owners of other 2022-2023 Santa Cruz vehicles report the same failure online, including at least one tow after an owner could not refuel. An authorized Hyundai dealer inspected the vehicle twice. On 08/29/2026 (24,410 miles) the dealer could not reproduce the concern and lubricated the latch pins. The failure returned within days. On 09/09/2026 (24,520 miles) the dealer confirmed the concern, found the electronic release motor had failed and the door housing assembly seized, and replaced the housing (part 81595-K5500) under the 5-year/60,000-mile warranty, documenting the repair with photos per Hyundai's warranty policy. The failed component remained with the dealer; both repair orders are available on request. Hyundai already addresses this failure on the related Tucson: TSB 25-BE-021H covers the same fuel filler door release actuator on 2022-2024 models, and its official repair video is titled for both the Tucson and Santa Cruz, indicating a shared component and known failure mode. No Santa Cruz bulletin or remedy has been published. I ask the federal safety agency to track this as a defect trend.
my 2023 Santa Cruz had 7500 miles when purchased 4/25/26. I have had issues with the screen blackening/fading which cuts of electronics; ex; safety features. This was taken in twice. Then the truck loses power. Going 55 or 75, suddenly truck drops to 20mph. Car's honk, brake & swerve not to hit us. It has been at dealers three times now for same issue. Since I've owned vehicle, it has been at dealer for 29 days tomorrow and it is still there. The truck is a death trap, always something wrong.
driving/pulling on interstate speed only went to 20 miles per hour, no more. Pulled off and turned truck off, waited and restarted. all fine. No warning was given. Short time later engine light came on. Called and got appointment at dealers.
truck dash light would fade/blacken at which time none of safety features would work. This is an intermittent problem but seem like it has happened many times with the Santa Cruz's in general, so Hyundai was aware of problem. They don't seem to fix problems. This is a critical safety failure. No warning just happens. Had it happen to my truck about 7 times. When screen blackens, I have no safety features, can't see anything on dash, so I could get in a wreck
Sudden Unintended Acceleration: Coming to a stop in a driveway and planning to put vehicle in to reverse, the Santa Cruz suddenly accelerated and kept accelerating ... it would not stop moving, brakes were applied continuously and forcefully, but with no effect. Vehicle crashed through shrubbery and small trees into neighbor's yard, over a retaining wall and finally crashing into neighbors parked classic car, only stopping after it nose-dived downward. We live in Rapid City, this event happened at our daughter's residence in Black Hawk, South Dakota.
oil leak the oil leak has be too the dealer twice for repair each time they said it was fixed it has now has happend again for the third time in less than 306 miles could cause engine failure at highway speed and engine lockup at such speed first time it was found by dealer after third oil change approx. 15000 miles second 12000 miles later and now 306 miles latter with this time the leak was larger to to the fact that it triggerd the low oil light first two times it told to me it was oil pan gasket and a small leak which at the time made sense it not show up on the dipstick i know this was da problem on other Hyundai santa cruz models in previous years0
At least two separate wiring harnesses have failed on my vehicle, affecting the tail lights. My vehicle cannot pass New York State safety inspection because of this issue. Safety of myself and other drivers is at risk, especially at night, since my vehicle is not properly illuminated. Occasionally, one tail light will go out or flicker. I had one trailer harness removed under a safety recall, but I don't recall the dealership ever replacing it. Then, a couple of years later, I got a ticket for a tail light being out. Paid the dealership to replace a (possibly second) trailer wiring harness, but they got the wrong one. When they finally got the "right" one, another (possible 3rd), much more expensive harness was found to be shorted due to corrosion, prompting me to look into trading the vehicle in instead of repairing it. All harness issues in question are related to corrosion from water infiltration. The technician working on my vehicle told me that this is a common issue with Santa Cruzes and Tucson's, but only certain vehicles have been recalled (of course, mine was not on the list). My vehicle is only 3 years old. This is all after having the dealership replace a harness under the seat that was causing an issue with the audio, including safety notifications, that started within weeks of owning the vehicle. No warning lights, messages faults, or other symptoms indicated there was an issue. Self diagnostics, as accessed via Hyundai's BlueLink app, has no record of issues since the first wiring harness issues I had when I first bought the vehicle (see below). I have already filed a separate complaint regarding the harness under the seat. This is a new complaint regarding wiring harnesses, unrelated to the first underseat harness complaint.
While driving on the highway at a speed of approx 35 mph, no traffic in front of me, I got an audile warning and the car started slowing down, and the message on the dash said EMERGENCY BRAKING, this has happened twice in the last month.
Compare the 2023 Hyundai Santa Cruz
Other model years
Questions about the 2023 Hyundai Santa Cruz
Is the 2023 Hyundai Santa Cruz reliable?
Owners have filed 80 complaints about the 2023 Hyundai Santa Cruz, 2.2 times a typical Santa Cruz model year. It is one of the years we flag to avoid.
What is the most common problem with the 2023 Hyundai Santa Cruz?
Transmission and drivetrain, with 25 complaints. Next is engine (20).
How many recalls does the 2023 Hyundai Santa Cruz have?
2 recalls, covering trailer hitches and structure.
What year does the Hyundai Santa Cruz have bad transmission?
The Hyundai Santa Cruz model years with the most transmission complaints are 2022 (91 complaints), 2023 (25 complaints) and 2024 (11 complaints).
What gas mileage does the 2023 Hyundai Santa Cruz get?
Official estimates for the 2023 Hyundai Santa Cruz range from 22 to 23 mpg combined. The most efficient version (2.5L 4-cyl, FWD) gets 22 city and 26 highway.
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