Locked the doors normally with the remote. Went into the doctor's office. Returned to the car the driver's door would not unlock. All other doors worked normally. Could not unlock the door with either handle, the switch or the remote. The Dealer says that the door latch mechanism failed in the locked position with the door closed. This would make it very difficult to exit the car in an accident, fire or submersion. The only exit is to crawl over the high mid console and exit through the right front passenger door, this is a very difficult maneuver.
2014 Hyundai Santa Fe: doors won't lock, open or latch
7 of the 493 complaints about the 2014 Hyundai Santa Fe describe doors won't lock, open or latch.
- owner complaints
- 7
- of this car's complaints
- 1%
- recalls
- 1
Is there a fix? There is 1 recall for this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
My drivers side door will not close. Everytime I close it, it doesn’t latch and remains open. There is absolutely no way to close the door. This happen while I was driving my car, the door flew open and when I shut it, it wouldn’t latch.
Drive side door latch does not open from inside or out. Even after removing inner door panel and manually pulling latch cables the latch remains in the locked position. This is an obvious and major safety issue where the driver is unavailable to exit the vehicle. Other years were recalled for this issue however my 2014 model is not on the recall list for some reason. Even though the very same safety issue with door latch occurs.
When driving down the highway a thud was heard. The car was pulled over to the side of the road and smoke was coming from under the hood. The door locks were not working but we were able to manually pull up the lock to open the door. The smoke built up quickly and the car engulfed in flames. This put the driver and passenger in imminent danger. The car has not yet been inspected by manufacturer, police, insurance representatives. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The car fire happened 12/02/2023 at 1:30 am.
Drivers side rear passenger door lock became inoperable. Door will not lock or unlock with key fob or from the drivers door arm rest door lock/unlock switch. Door lock on the door panel does not move positions when fob or door lock switch is operated. Door lock within the door handle on the inside is in between the locked and unlocked position. If the silver lock on the door is either pushed or pulled, the door lock will function. Power lock does not work.
I drove my car to the restaurant to meet family for dinner, when I arrived the driver door would not open from the inside or outside. I had to crawl out. I had never experienced this prior to this incident. In troubleshooting this, I found several instances where this has happened. The only way to fix the door is to tear off the panel. I called the hyundai dealer explained the issue. Amanda she stated that this happens and would order the part to fix my door. I explained that the door cannot be opened from the inside or out. She said they could open it and it run approximately 289.00. I took the car in a few hours later, received a call explaining that they were not able to open the car door and that there might be damage when they removed the door panel to fix it. I reminded amanda that when I initially called I made it clear that the door could not be open. Amanda had matthew call me back and tell me it was only a courtesy that they were letting me know about the potential damage because the dealership would not be responsible for the damages. I stated this is a safety issue. Matthew agreed but stated because of the mileage (144,000) it would not be covered. I stated so in order for me to drive my car with the door fixed; you might damage my car and will not be responsible for it. Matthew stated yes. He said I could call the 1-800 customer service numbers to see if they could help. I questioned why he was not calling since he had the car and that would be good customer service. Matthew agreed to contact the number. I don't understand how mileage of a vehicle has to do with safety. There should be a safety mechanism to be able to open a car door when the latch fails, if the car door cannot be opened from the inside then it should be able to be opened from the outside and vice versa. What if someone cannot physically crawl out?
While the car was parked, my husband wanted to get into the passenger seat and the whole door handle ripped off when opening the door.
Related recalls
Latches/locks/linkages: hood: latch
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain 2013-2017 Santa Fe and Santa Fe Sport vehicles. In the affected vehicles, the secondary hood latch actuating cable may corrode and bind, causing the secondary hood latch to remain in the unlatched position when the hood is closed.
- Risk
- If the hood is not securely closed or the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
- Remedy
- Hyundai will notify owners, and dealers will replace the secondary latch cable, free of charge. The recall began on August 4, 2017. Owner's may contact Hyundai customer service at 1‑855‑671‑3059. Hyundai's number for the recall is 163.
Recall number 17V358000 · Recall details
Questions about the 2014 Hyundai Santa Fe door locks
Is doors won't lock, open or latch a common problem on the 2014 Hyundai Santa Fe?
7 of 493 owner complaints about the 2014 Hyundai Santa Fe (1%) mention doors won't lock, open or latch. The model year with the most reports is 2010.
Is there a recall or service bulletin for this on the 2014 Hyundai Santa Fe?
There is 1 recall and 0 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Hyundai Santa Fe
Engine failure 121Knocking 75Check engine light 72Stalling 52Oil consumption 32ABS 31Fire or smoke 30Loss of power 30Won't start 19Hesitation 13Won't shift 12Jerking 11Steering noise 10Sunroof shattered 10Headlights 9Power steering loss 8Brake failure 7Warning lights 7Harsh shifting 6Pulling 6Adaptive cruise 5Backup camera 5Fuel smell 5Key fob 5
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