On September 24, 2026, I brought my vehicle to Kelly Hyundai Service Center for two recall repairs: IBU/BCM Anti-Theft Software Upgrade and Decal Application Anti-Theft Ignition Cylinder Protector and Decal Installation My vehicle was at the dealership all day. At the end of the day, I received a call from the technician advising me that the recall work could not be completed due to an electrical issue. When I returned home, I immediately noticed several problems that did not exist prior to the service appointment. Specifically: The high beams no longer worked. The dashboard illumination was not functioning properly. The automatic door lock system stopped working. The trunk could only be opened with the key. I contacted the service center and was informed that the only way they could determine the cause of these issues was for me to bring the vehicle back and pay a $200 diagnostic fee. I explained that I did not believe I should be charged to diagnose problems that appeared immediately after their attempted recall repair. I requested to speak with the service manager, but I was told he was unavailable. I never received a return call from management. On October 1, 2026, I returned to the service center and spoke with the manager. He recommended that I leave the vehicle for further evaluation. I did so, but later that day I received another call stating that the recall still could not be completed and that I would again need to pay a $200 diagnostic fee. I picked up my vehicle because I did not believe I should be responsible for that expense. The problems began only after the dealership attempted the recall repair and that I should not be required to pay diagnostic charges to identify or correct issues that may have been caused during that process.
Hyundai Sonata door locks problems
400 of the 16,121 owner complaints about the Hyundai Sonata describe doors won't lock, open or latch, most of them for the 2010 model year.
- owner complaints
- 400
- worst model year
- 2010
- typical repair cost reported
- $250
- typical mileage
- 70,000
By model year
Often reported together
Key fob 7Headlights 6Airbag light 6Fire or smoke 4Stalling 3Power windows 3Knocking 3Check engine light 3
What owners say
Both rear doors will not open. The door locks stopped functioning so we are not able to open and close both rear back doors. In addition, the right rear door window stopped rolling up and down.
Battery Management System completely exhausting the 12V battery resulting in the car acting as if it has no power. When this happens, you can't unlock the door or open the trunk. On two separate occasions, I have encountered a complete loss of power in my Sonata Hybrid, preventing me from unlocking the trunk or doors upon returning from extended trips. The first incident occurred after a ten-day absence last Fall, and the most recent was on Saturday, March 14, 2025. During the latest incident, I returned from a seven-day trip and found my vehicle parked at Orlando International Airport. Upon approaching the car, I anticipated being able to unlock the trunk, load my luggage, enter the vehicle, and drive home. However, once again, the vehicle was unresponsive. Accessing the car required removing the cap from the door handle and manually inserting the key, a process that took approximately ten minutes, which was particularly inconvenient and concerning in an airport parking lot. This situation was even more challenging considering I am a [XXX] woman of smaller stature attempting to resolve this issue alone at night. I believe this poses a serious safety concern for all owners under similar circumstances. Following the incident last Fall, I brought my Sonata Hybrid to Key Hyundai in Jacksonville. I was informed that this is a known issue for which there is a recall; however, my vehicle model year is not included in the affected range. It was suggested that I would need to manage this problem independently. I believe this recurring issue represents a known vulnerability that could potentially expose Hyundai and its dealerships to liability should an owner suffer harm while addressing this malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My car was broken into and they broke off my door handle and took out ignition parts, a police report was done
Brakes seize up while driving and then cannot move the vehicle. This causes a dangerous situation while driving and then breaks lock up and cannot move car even though vehicle is on and then stopped for a stop light. Car must then be turned off and sit for about 30 minutes so it can unseize and when that happens, you can then resume driving and then check engine light comes on. Brake lights were staying on even when vehicle is shut completely off. ABS and ESC lights stay on consistently and never turn off. Vehicle brake switch was replaced at Carolina Hyundai of high point, NC. So break lights have been repaired. They had to order the stop switch lamp replacement for recall as it was never done and will be fixed in next week. 3 door handles fell off and cannot open the rear driver side door at all. Window electric system won’t let windows go up and down and had to make a latch pull string to open driver door. Passenger door will not open at all and no handle and is a dangerous situation. Break switch not being replaced would have cause an electrical fire and is a complete dangerous vehicle even after being inspected less than a week ago
Car sits several days at a time. Door locked. 12 volt auxiliary battery goes dead within 60 minutes after driving 60 miles. Happened 6 times in last 6 weeks. Battery is lithium. Dealer looked at car Sept 8. They did cursory check and said my rodent deterrent caused issue. After driving 60 miles. Turned rodent deterrent off. Still have issue. Car resets the 12 volt battery nearly daily. Lithium battery if bad can blow up and cause vehicle fire. Car is parked in car port next to house. If fire, it burns up my house also. This is fire hazard. If the battery is bad, it must be fixed. Car under 10 year 100,000 mile bumper to bumper warranty. I need car fixed. NOT just looked at. This is fire hazard till it is fixed,
The right-rear passenger door will not open from either the inside or outside of the car. This happened suddenly with no warning. It was instantaneous. I went to go pick my toddler from daycare and when we were returning to the car, the right-rear passenger door will not open after unlocking the car with my key fob. All the other doors (3) could be opened with the key fob or without the key fob from inside the car. I tried to open the right-rear paasenger door from the inside and it still will not open. Additionally, you can hear the locking system on the door moving when locking and unlocking the car with the key fob but the door simply won't open. This is a safety issue because it hinders my ability to quickly get to my toddler in case of an emergency.
I have had 3 door handles fall off in the last couple months I think this is safety concern i do not see any recalls.I do see that there is a lot of people complaining about this matter door handles should not be fallen off
The vehicle had the antitheft recall service done. On 8/30/25 the vehicle was stolen. It was recovered on 9/1/25 without the catalytic converter. The insurance confirmed it was a total loss. The door lock was tampered along with the engine lock. This was a horrible experience.
I have a 2013 Hyundai Sonata 4 door sedan. I am unable to open the driver's left hand door to exit the car after turning off my vehicle. Only way I can open door to exit is to lower the window while motor still running, reach outside and grasp door handle from outside to open and Push/pull handle which doesn't allow me control over the door. Then I have to raise window with door standing open before I am able to turn off the ignition and exit my car. In Case of an emergency this is unsafe for driver and passengers. In this instance, I was trapped inside a hot car in Texas summer heat. In another instance, I could have had an accident and would have been unable to exit to safety. I searched for recall to this model which is covered for Hyundai Sonata manufactured in other years but my vehicle 2013 make is not included in same recall for exact same issue. There was no warning lamp, messages prior to failure. I have googled this "condition" and learned that this is a common problem for Hyundai Sonatas.
Related recalls
Latches/locks/linkages: trunk lid: latch
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain 2020 Sonata and Sonata Hybrid, and 2019 Genesis G70 vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
- Risk
- A person inside the trunk compartment may become trapped, increasing their risk of injury.
- Remedy
- Dealers will inspect the trunk latch and replace the trunk latch base, as necessary, free of charge. Owner notification letters were mailed May 26, 2022. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 221/010G.
Recall number 22V196000 · Recall details
Latches/locks/linkages: trunk lid: latch
- What is wrong
- Hyundai Motor America (Hyundai) is recalling certain 2017-2018 Sonata, 2016-2018 Sonata Hybrid, 2018-2020 Accent, and 2016-2017 Azera vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
- Risk
- A person inside the trunk compartment may become trapped, increasing their risk of injury.
- Remedy
- Dealers will replace the trunk latch base, free of charge. Owner notification letters were mailed December 4, 2021. Owners may contact Hyundai customer service at 1‑855‑371‑9460. Hyundai's number for this recall is 208.
Recall number 21V619000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Hyundai-kia has notified the federal safety agency about a defect in certain model year 2011 sonata vehicles manufactured from december 11, 2009 through february 15, 2010. The front inside door lock switch can remain in the unlatched position.
- Risk
- The door may not be in the locked position and may open while the vehicle is in motion, possibly resulting in injury to the driver or passenger.
- Remedy
- Hyundai-kia will notify owners and dealers will repair the vehicles by replacing latches affected by this recall campaign free of charge. The safety recall began on march 12, 2010. Owners may contact hyundai customer assistance center at 1‑800‑633‑5151.
Recall number 10V070000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Hyundai is recalling 82 model year 2002-2003 sonata vehicles. Repeated use of the interior door handle may cause wear of the chrome plating. If the top edge of the handle has very thin chrome plating that portion of the plating may wear away more easily than more thickly plated areas as the door handle is used. The worn chrome plating on the upper edge of the handle may result in a crack or separation between the chrome plating on the inboard and outboard surfaces of the handle, which may form a sharp edge.
- Risk
- A sharp edge could lacerate or otherwise injure a vehicle occupant.
- Remedy
- Dealers will repair the chrome plated interior door handle free of charge. The recall began on september 16, 2009. Owners may contact hyundai of puerto rico at 1‑787‑999‑3333.
Recall number 09V317000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Hyundai is recalling 91,350 my 2002-2003 hyundai sonata vehicles. Repeated use of the interior door handle may cause wear of the chrome plate. If the top edge of the handle has very thin chrome plating, that portion of the plating may wear away more easily than more thickly plated areas as the door handle is used. The worn chrome plating on the upper edge of the handle may result in a crack or separation between the chrome plating on the inboard and outboard surfaces of the handle, which may form a sharp edge.
- Risk
- This may inflict laceration injuries to anyone using the door handle.
- Remedy
- Dealers will repair the chrome plated interior door handle free of charge. The recall is expected to begin during june 2009. Owners may contact hyundai customer assistance center at 1‑800‑633‑5151.
Recall number 09V171000 · Recall details
Latches/locks/linkages: hood: latch
- What is wrong
- Insufficient clearance could cause the safety catch on the secondary hood latch striker to bind.
- Risk
- If primary latch is released or if hood is not completely closed, hood could fly open while vehicle is in motion; this would block driver's vision and could result in an accident.
- Remedy
- Replace hood latch striker assembly.
Recall number 90V038000 · Recall details
Questions about the Hyundai Sonata door locks
Which Hyundai Sonata years have doors won't lock, open or latch problems?
The model years with the most reports are 2010 (170 complaints), 2011 (32 complaints) and 2003 (27 complaints).
How much does it cost to fix doors won't lock, open or latch on the Hyundai Sonata?
Owners who mentioned a price put the repair at about $250 (median of 38 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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