Hyundai Tucson backup camera problems

Filed Oct 22, 2026 · Electrical · IA

When shifting into reserve, a green screen appears. I have to put my car back in to park and then reverse to get my back up camera to start working again. It doesn’t happen all the time but since my last software update, it has been happening more frequently.

Filed Aug 21, 2026 · Electrical · CA

COMPONENT: Infotainment main display screen. Still installed and available for inspection. FAILURE: The screen intermittently flickers, then goes blank with static. Occurs at unpredictable intervals including while driving. Ongoing and unrepaired. SAFETY RISK: The display is centered in the dashboard and houses the backup camera and vehicle controls. Flickering and static while driving creates a visual distraction, and the backup camera is unavailable when the screen goes blank. The malfunction now occurs often enough that it interferes with normal driving. REPRODUCED BY DEALER: Not reproduced during any service visit. Reported to three Hyundai dealerships: Pedder Hyundai, San Diego (May 2025): could not replicate, but accepted my video evidence and ordered parts. I relocated before the repair was completed. Hyundai Mountain View, CA ([XXX]): could not replicate. Declined to perform a diagnostic or open a warranty claim despite the same video evidence. Stevens Creek Hyundai, Santa Clara (Invoice [XXX], Aug 18-20 2026): road tested, unable to verify. Found stored code c2a2397, history in front camera menu. Infotainment software at current level. Road tested 94 miles without recurrence. Technician wrote: "If issue re-occurs, we recommend returning the vehicle to us for further diagnosis." No cause identified, no repair performed. Charged $315. I have provided video of the screen failing while driving to the dealerships and to Hyundai Motor America. INSPECTED BY MANUFACTURER: Inspected by the three dealerships above. Case opened with Hyundai Motor America Consumer Assistance in June 2026, unresolved with no written determination. Not inspected by police or insurance. WARNING LAMPS: None. No dashboard messages accompany the failure and it occurs without prior indication. First observed approximately May 2025, within weeks of delivery (delivered [XXX]). Current mileage 21,389. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 22, 2026 · Driver assistance, Electrical · VA · crash

Federal Motor Vehicle Safety Standard (FMVSS) 111 regulates rear visibility systems. It requires backup cameras to shut off within a specific time or distance after moving forward to prevent driver distraction. A screen stuck on the reverse camera means the vehicle failed to comply with federal safety safety standards in that moment, actively flashing an illegal, high-contrast visual distraction while trying to navigate. I am writing to formally report a critical safety defect regarding the infotainment system in my 2026 Hyundai Tucson, which directly resulted in property damage on 7/6/26. While driving at approximately 35 mph, the center display screen failed to disengage the rear view camera. The persistent, high-visibility flashing of moving traffic behind me in my peripheral vision completely obscured my forward safety alerts and navigation, creating an immediate visual hazard. This system glitch distracted me at a critical moment, causing an impact with a curb. Given that this incident was precipitated by a verified malfunction of a federally regulated safety system (FMVSS 111), I requested that Hyundai corporate review this case, investigate the failure of this component, and cover the cost of the $3,337 structural repairs. They have denied my request. I am aware that the federal safety agency Recall 26V400000/Hyundai Recall 304 is pending complete entry of all affected vehicles (vehicle was built at the Montgomery plant). Hyundai issued Technical Service Bulletin TSB 24-BE-001H for 2022–2026 Tucsons. It officially documents that these infotainment systems suffer from "freezing, lagging, unresponsive touchscreens, and intermittent blank screens". The bulletin attributes this to a loose internal coaxial cable and software bugs. I feel strongly that the camera freeze is a direct byproduct of this documented hardware/software defect. Hyundai explicitly stated to the federal government: "An instrument panel display that fails increases the risk of crash".

Filed Jul 6, 2026 · Driver assistance · 6,275 miles · CA

The contact owns a 2026 Hyundai Tucson. The contact stated that the vehicle was serviced under the federal safety agency Campaign Number: 26V316000 (Forward Collision Avoidance), but the failure persisted after the recall repair. While driving at 30 MPH, the vehicle independently braked to a complete stop without cause. Additionally, the rearview camera remained active on the display for 30 to 50 seconds while driving forward. The contact stated that the failures were recurrent. The dealer was contacted. The manufacturer was made aware of the failure, and the case was currently pending an escalated resolution. The failure mileage was approximately 6,275.

Filed Mar 23, 2026 · Electrical · NY

The problem first appeared after I bought my car to the dealership to replace an amplifier. Since then, my car has been there twice and they have not been able to identify the problem. I’m going back-and-forth with the dealership and hyundai corporation. after numerous incidents with my other vehicles, I no longer trust this place to repair and at this time it’s a safety issue while I’m driving. I work in a school district in [XXX] when the kids are around I need my front and back up cameras to work. it’s a safety concern for me and I need your advice. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Feb 6, 2026 · Electrical, Engine · ME

While driving on a public road, the vehicle experienced multiple simultaneous, dangerous malfunctions: Dashboard Warnings: All lights illuminated, including engine (flashing), ABS, traction control, airbag, TPMS, and parking brake, which stayed on though disengaged. Engine & Transmission: Tachometer fluctuated wildly in park; engine revved without accelerator input. Shifting to drive/reverse caused unexpected “kicks.” Vehicle sometimes failed to move when pressing gas, requiring engine restart. Driving Issues: Speedometer read 0 or jumped inconsistently. RPM continued erratically while maintaining speed without accelerator. Steering became extremely difficult. I immediately determined the vehicle was unsafe to drive and returned home with it, which was only a couple miles away. Follow-Up: Hyundai advised dealership diagnosis; they suggested a backup camera module will resolve the issues I experienced in entirety, but also in the same email stated that they could not guarantee it would resolve all of the issues I experienced. This is the second major engine/powertrain failure: first approximately ~70,000 miles (full engine replacement), current approximately ~95,000 miles (approximately ~25,000 miles post-replacement). Recurrence indicates a serious, unresolved safety defect. I am deeply concerned for passenger safety, including children. Other owners report similar issues; the attorney general’s office advised reporting to the federal safety agency. Summary of Safety Risks: sudden loss of control/power, erratic acceleration, dashboard failures, steering resistance, unpredictable handling, recurrence of major defect. I am submitting this report to the federal safety agency to request investigation of these recurring defects. I do have video documentation of all of this, as well as ALL written communication with Hyundai National Consumer Affairs and the dealership. I am having a hard time uploading them because of the file limits. Please let me know if any of this will be helpful to you.

Filed Dec 18, 2025 · NY

-The center display screen system failed. The screen intermittently glitches, strobes, freezes or goes completely black while the vehicle is in operation. This screen controls GPS/Navigation, backup camera display, vehicle settings and warning alerts. The vehicle and system are available for inspection upon request. -The failure creates a significant safety risk. When the screen blacks out or strobes, I lose access to navigation, backup camera visibility, vehicle alerts and system controls. The strobing/glitching is distracting and unsafe while driving, and the loss of display during driving and parking maneuvers increases the risk of collision or injury to myself, passengers, pedestrians and other vehicles. -Yes, the vehicle has been brought to an authorized Hyundai dealership 5 separate times for the same issue. This dealership has attempted repairs, replacements, and troubleshooting of the screen system but the problem continues to occur. -Yes. The vehicle has been inspected multiple times by authorized Hyundai dealership service departments acting on behalf of the manufacturer. Hyundai corporate has also been contacted regarding the unresolved defect. -The primary symptom is sudden screen malfunction without warning, including flickering, strobing, freezing or complete black out. There are no consistent warning lamps prior to failure. The issue first appeared in August 2025 and has continued intermittently since that time. No collision, accident, injury or property damage has occurred as a result of this malfunction.

Filed Nov 29, 2025 · Acceleration, Driver assistance · CA

In October 2025, the center display screen in my 2025 Hyundai Tucson Hybrid began shutting off repeatedly while the vehicle was in motion. The screen controls essential functions including speed information, navigation, backup camera, safety alerts, and hybrid system data. When it shuts off, all of these features become unavailable without warning. The failure is intermittent and continues to reoccur. The component involved is the center display/infotainment system and may affect related radar and safety-system warnings. The dealer stated they duplicated the issue and reported that it was repaired, but the same display failure occurred again afterward while I was driving. The vehicle is currently with the dealer and is available for inspection upon request. My safety and the safety of others is put at risk because when the screen shuts off, I lose access to critical vehicle information. This has happened at highway speeds, including one instance where the display shut off approximately eight times within 20 minutes. In addition, the radar warning system has activated when no nearby vehicles were present, creating distraction and uncertainty. The problem has been reproduced by the dealership, documented by me on video, and reported to the manufacturer. The vehicle has been inspected multiple times by an authorized Hyundai service center and reviewed by the manufacturer’s customer service department. There have been no police or insurance inspections because the defect has not resulted in a crash, though the safety risk is significant. Warning symptoms include intermittent radar system alerts appearing without surrounding traffic. These symptoms began in October 2025 and have continued even after dealer repairs. The display failure persists and the vehicle remains unsafe to operate. P.S. I cannot upload video evidence as the website would not allow me and I have to start over.

Filed Sep 24, 2025 · Driver assistance, Transmission · 30,000 miles · FL

The contact owns a 2022 Hyundai Tucson. The contact stated that there was a delay in the operation of the rearview camera to provide an image while reversing. The contact stated that the rearview camera remained activated temporarily while the vehicle was in drive(D). The contact stated that the infotainment system screen turned off and activated functions unintendedly while driving. The vehicle was taken to the dealer, where the infotainment system and the rearview camera were replaced twice; however, the failure persisted. Additionally, the contact stated that while attempting to shift from reverse(R), the gear shifter was sticking and failed to shift to drive(D). The contact was able to shift to drive(D) after several attempts. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

Filed Apr 21, 2025 · Electrical, Engine · MA

I leased a brand new 2025 Hyundai Tucson on March 15, 2025, with fewer than 10 miles on the odometer. Shortly after driving an additional 10 miles, the vehicle’s screen malfunctioned, displaying burn-in and becoming non-functional. This issue significantly affects safety, as it renders the backup camera unusable during operation. The vehicle was first brought in for service on March 17, 2025, but the issue was not resolved. Subsequent service attempts were made on March 20, April 9, and most recently on April 11, 2025. As of today, the problem remains unresolved. The vehicle has been in the service center for approximately 15 days since the date of purchase. In addition to the defective screen, the vehicle failed to start on one occasion, leaving me stranded alone in a parking lot, stuck in accessory mode with the brake locked. The car has also exhibited alignment issues, consistently pulling to the left while driving, which has required two alignments since the purchase date.