2025 Hyundai Tucson: backup camera failure

Filed Oct 22, 2026 · Electrical · IA

When shifting into reserve, a green screen appears. I have to put my car back in to park and then reverse to get my back up camera to start working again. It doesn’t happen all the time but since my last software update, it has been happening more frequently.

Filed Aug 21, 2026 · Electrical · CA

COMPONENT: Infotainment main display screen. Still installed and available for inspection. FAILURE: The screen intermittently flickers, then goes blank with static. Occurs at unpredictable intervals including while driving. Ongoing and unrepaired. SAFETY RISK: The display is centered in the dashboard and houses the backup camera and vehicle controls. Flickering and static while driving creates a visual distraction, and the backup camera is unavailable when the screen goes blank. The malfunction now occurs often enough that it interferes with normal driving. REPRODUCED BY DEALER: Not reproduced during any service visit. Reported to three Hyundai dealerships: Pedder Hyundai, San Diego (May 2025): could not replicate, but accepted my video evidence and ordered parts. I relocated before the repair was completed. Hyundai Mountain View, CA ([XXX]): could not replicate. Declined to perform a diagnostic or open a warranty claim despite the same video evidence. Stevens Creek Hyundai, Santa Clara (Invoice [XXX], Aug 18-20 2026): road tested, unable to verify. Found stored code c2a2397, history in front camera menu. Infotainment software at current level. Road tested 94 miles without recurrence. Technician wrote: "If issue re-occurs, we recommend returning the vehicle to us for further diagnosis." No cause identified, no repair performed. Charged $315. I have provided video of the screen failing while driving to the dealerships and to Hyundai Motor America. INSPECTED BY MANUFACTURER: Inspected by the three dealerships above. Case opened with Hyundai Motor America Consumer Assistance in June 2026, unresolved with no written determination. Not inspected by police or insurance. WARNING LAMPS: None. No dashboard messages accompany the failure and it occurs without prior indication. First observed approximately May 2025, within weeks of delivery (delivered [XXX]). Current mileage 21,389. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Dec 18, 2025 · NY

-The center display screen system failed. The screen intermittently glitches, strobes, freezes or goes completely black while the vehicle is in operation. This screen controls GPS/Navigation, backup camera display, vehicle settings and warning alerts. The vehicle and system are available for inspection upon request. -The failure creates a significant safety risk. When the screen blacks out or strobes, I lose access to navigation, backup camera visibility, vehicle alerts and system controls. The strobing/glitching is distracting and unsafe while driving, and the loss of display during driving and parking maneuvers increases the risk of collision or injury to myself, passengers, pedestrians and other vehicles. -Yes, the vehicle has been brought to an authorized Hyundai dealership 5 separate times for the same issue. This dealership has attempted repairs, replacements, and troubleshooting of the screen system but the problem continues to occur. -Yes. The vehicle has been inspected multiple times by authorized Hyundai dealership service departments acting on behalf of the manufacturer. Hyundai corporate has also been contacted regarding the unresolved defect. -The primary symptom is sudden screen malfunction without warning, including flickering, strobing, freezing or complete black out. There are no consistent warning lamps prior to failure. The issue first appeared in August 2025 and has continued intermittently since that time. No collision, accident, injury or property damage has occurred as a result of this malfunction.

Filed Nov 29, 2025 · Acceleration, Driver assistance · CA

In October 2025, the center display screen in my 2025 Hyundai Tucson Hybrid began shutting off repeatedly while the vehicle was in motion. The screen controls essential functions including speed information, navigation, backup camera, safety alerts, and hybrid system data. When it shuts off, all of these features become unavailable without warning. The failure is intermittent and continues to reoccur. The component involved is the center display/infotainment system and may affect related radar and safety-system warnings. The dealer stated they duplicated the issue and reported that it was repaired, but the same display failure occurred again afterward while I was driving. The vehicle is currently with the dealer and is available for inspection upon request. My safety and the safety of others is put at risk because when the screen shuts off, I lose access to critical vehicle information. This has happened at highway speeds, including one instance where the display shut off approximately eight times within 20 minutes. In addition, the radar warning system has activated when no nearby vehicles were present, creating distraction and uncertainty. The problem has been reproduced by the dealership, documented by me on video, and reported to the manufacturer. The vehicle has been inspected multiple times by an authorized Hyundai service center and reviewed by the manufacturer’s customer service department. There have been no police or insurance inspections because the defect has not resulted in a crash, though the safety risk is significant. Warning symptoms include intermittent radar system alerts appearing without surrounding traffic. These symptoms began in October 2025 and have continued even after dealer repairs. The display failure persists and the vehicle remains unsafe to operate. P.S. I cannot upload video evidence as the website would not allow me and I have to start over.

Filed Apr 21, 2025 · Electrical, Engine · MA

I leased a brand new 2025 Hyundai Tucson on March 15, 2025, with fewer than 10 miles on the odometer. Shortly after driving an additional 10 miles, the vehicle’s screen malfunctioned, displaying burn-in and becoming non-functional. This issue significantly affects safety, as it renders the backup camera unusable during operation. The vehicle was first brought in for service on March 17, 2025, but the issue was not resolved. Subsequent service attempts were made on March 20, April 9, and most recently on April 11, 2025. As of today, the problem remains unresolved. The vehicle has been in the service center for approximately 15 days since the date of purchase. In addition to the defective screen, the vehicle failed to start on one occasion, leaving me stranded alone in a parking lot, stuck in accessory mode with the brake locked. The car has also exhibited alignment issues, consistently pulling to the left while driving, which has required two alignments since the purchase date.