My car has failed while driving four different times. Each time I am driving on a busy road, I get a "traction battery fault" warning, then the vehicle loses the ability to drive and completely shuts down. Each time leaving me and my family stranded in the middle of the road. These events have happened on 10/1/2023; 4/1/2024; 7/16/2024; and 12/20/2024. My car is still in the shop undiagnosed from the 12/20/2024 incident today 1/20/2025. A month. I have had to pay for battery replacements, rentals, towing, etc. now well past $10,000.
2019 Jaguar I-Pace electrical complaints
Page 4 of 5: complaints 71 to 100 of 124, newest first, as owners wrote them.
The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where unknown wiring harnesses and other unknown parts were replaced; however, the failure persisted. The dealer informed the contact that they were waiting for an unknown part to repair to the vehicle. The vehicle was not repaired. Additionally, the contact received notification of the federal safety agency Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer informed the contact that the vehicle failure was not related to the recall. The dealer advised the contact that the vehicle needed to be repaired, and then the manufacturer considered repurchasing the vehicle under the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the failure and provided the contact with rental car assistance. No further assistance was provided. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Our car has been identified by Jaguar as part of the recall and we completed the software update to restrict battery charging. We opened a case with Jaguar on Nov 4, 2024 and were promised weekly updates. To date we have received NO updates or communication. We spoke to a representative last week and was told a dedicated team is working the cases but they have no ability to speak with the team. Additionally, I asked to be escalated to a manager to know where our case is and when we could expect a proposal for next steps. The Rep told us a call back will take 8 business weeks and that manager would have no information about our case. We are looking for an update and what the next steps are.
The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle was taken to the dealer for routine maintenance and was informed that the main battery charge had been set to 80 percent of the maximum charge. The contact was not provided a reason for the main battery charge limitation. The contact later received notification of the federal safety agency Campaign Number: 24V633000 (Electrical System). The contact stated that there was no repair or remedy and that the manufacturer was supposed to buy back the vehicle. The contact stated that he was unable to activate the heater because the battery could not be fully charged. The contact stated that the 80 percent charge was needed to drive to work and then back to the residence. The manufacturer was informed of the failure and the contact’s concern about the buyback. The failure mileage was approximately 60,000.
My car was parked in the parking lot and when I came outside it would not start. I had it towed to the dealer and the battery default light came on for the Jaguar I pace . The car is not consistent . I tried to start it 4 times before I had it towed.
The contact owns a 2019 Jaguar I-Pace. The contact received notification of the federal safety agency Campaign Number: 24V633000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle lost automotive power as the battery warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the high-voltage battery failed and needed to be replaced. The contact was informed that the battery energy control module software, would be updated for a temporary remedy, The contact was also informed by the dealer that the remedy part for the battery failure was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000 VIN tool confirms parts not available.
My vehicle is part of the jaguar recall H514. I have started the buyback process with jaguar and they are being slow and now I have a car that is only charging to 80% and I am scared to drive it. when I reach out to Jaguar they tell there is a process and that this will all take time. My issues is that it was me who started the process and per your recall notice they were supposed to contact vehicle owners and begin the process. It seems like its cut and dry and there toll free customer service line is not helpful.
I have had issues with this car in terms of the various batteries. some of this has caused other issues with other components such as the brakes. I was driving last week on the freeway when my traction battery light came on and the brakes basically stopped working (Its was hard to press the brake pedal). The when i start it it again everything working fine. I took it to the dealer and notified jaguar only to find out a buyback program is in place so I started it. I find it interesting that Jaguar had never contacted me regarding this buyback and I only found out about it when I did my own research. Very scary to think of. So now I have my car back and it is only able to charge up to 80% of the capacity which does not work and I am also very scared to drive this vehicle around. I am now going through the jaguar buyback process but it is slow and in the meantime I have nothing to drive. They know the car is a lemon and they have agreed to buyback so why is it taking soo much time?
See attached narrative over JLR North America handling of recall H514 for the 2019 Jaguar I-Pace problem.
The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at various speeds, the driving range mileage was reduced abnormally. The contact stated that upon charging the vehicle, the battery charge failed to exceed 74 percent on several occasions. The contact stated that while going on a 90-mile road trip, the driving range was 170, and the vehicle shut off while driving 65 MPH with low-power Eco Mode displayed. The vehicle failed to restart and was pushed to the side of the road. The messages "Battery Fault" and "Restricted Performance" were displayed. The vehicle was towed to the charging station of the motel where the contact was staying. The vehicle was then towed to the local dealer, where Jaguar Campaign Number: H514 was performed. The contact stated that upon attempting to recharge the vehicle later, the contact noticed that the vehicle failed to fully charge. The dealer was contacted and informed the contact that the interim recall repair had reduced the battery charge to 80 percent. The manufacturer was notified of the failure and denied reimbursement for towing and rental vehicle fuel expenses. Additionally, the manufacturer had not informed the contact of the final recall remedy which involved the re-purchase of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 40,000.
The contact owns a 2019 Jaguar I-Pace. The contact received notification of the federal safety agency Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the battery warning light remained illuminated, and the vehicle would not properly charge. The battery was replaced but the failure persisted. The failure mileage was 9,000. VIN tool confirms parts not available.
The vehicle is in an unsafe condition for fire risk. It is currently parked and unusable. Jaguar was unable to apply the specified charge limitation when delivered to the Dealership for the interim safety measure. Jaguar is ordered to buyback this vehicle, but has not performed any contact for months sine the vehicle was brought in to the dealer. Repeated calls to Jaguar USA customer service has continuously repeated that they cannot provide any service or information. They state there will be a group created in the future for the service. NO INFORMATION or guidance is published for the buyback purchase amounts. Currently, I DO NOT have a vehicle that can be driven and I do NOT have a loaner vehicle.
Multiple recalls for this VIN. My vehicle has had 2 recalls. H415 fault has occurred 2x. Starting with Recall H441: I was NEVER informed that there was a FIRE/safety hazard due to a recall. Safety Risk/Repair on Jags site read "A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage", & "This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to 75%" which happens to be 5% over the warranty degradation threshold. Aside from never receiving any recall notice, when i got my car back, they never said ANYTHING about these dangers, nor was my vehicle limited to 75% capacity. H514: This fault came on in 8 & 10/2024 so I made an appts. They had no appts availability in earlier October so i waited. I was told 2x prior to bringing the car in that this was not a warrantied item so they would not provide me a loaner. After getting the car back 19 days later, my ac was fully inoperable and the H514 fault kicked in again. I made an appt with another dealership who has had the car for 6 days. They just informed me the code didn't come back up & was not in the system after they drove my car 100mi. My concerns are Jaguar's lack of transparency & how they're dealing with everything. After JUST finding out that my car can set fire, being told to park away from my house [or any buildings] and that i could not charge at home, my anxiety is through the roof. 12/6 my cars "ready" to pick up with a very serious issue acting intermittently. I have no confidence driving the car. What if a fire occurs while i'm driving?, the systems shut down & I can't exit in a fire? Perhaps i pull into my driveway/garage to unload something and the car ignites. ?'m at a charging station filled with EVs & fire starts?!
Forced Recall/Reprogram reduced car battery range by 20%
The contact owns a 2019 Jaguar 1-Pace. The contact received notification of the federal safety agency Campaign Number: 24V085000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to fully charge. The contact stated that a traction battery fault detected message was displayed. The contact stated the failure was related to the federal safety agency Campaign Number: 24V633000 (Electrical System). The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and filed a claim. The approximate failure mileage was 11,000.
I received a Recall Notice dated 7/18/2023. I reached out to the manufacturer to obtain the new battery. As requested, I took the vehicle to my local dealer at which time they verified with corporate that my car needed the new battery as noted. I was told that the car could catch on fire because of the faulty battery. I was, of course, afraid to drive the car with me or passengers. I made many calls and sent emails to two different corporate reps at Jaguar. Many calls were not returned and emails were not answered. I believe that my local dealer also reached out to corporate in my behalf. I was advised that the car should not be garaged or close to any structures. Because of this, my car was moved to the street. Jaguar never got back to me to send the new battery to my local dealer for replacement. Had they replaced my battery in a timely manner, the car would have been stored in a garage when not in use. Since the car was exposed to the elements for Safety reasons, it blew up during the hurricane Helene on [XXX]. I am very disappointed with Jaguar Corporate for not fixing my recall so that my car could be in a safe place during Florida hurricanes. I feel that Jaguar owes my the value of the new battery to enable me to buy a new vehicle. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Jaguar I-Pace. The contact received notification of the federal safety agency Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The results of this voluntary recall is not acceptable with the owner of this vehicle. Please read the attach document. I am requesting that NSTSA require that they replace all the batteries if that corrects the issues. If not then they should replace the car.
See attached document for complaint.
Recall H514 2019 Jaguar I-PACE
The vehicle has a recall. With JAG stating that there is a temporary fix. In addition all the previous software updates, according to the dealer service department, simply caused a "HIGH VOLTAGE ERROR" light to continuously pop on. I have asked the dealer to perform their interim fix, but they are telling me that at this point they do not know how to do it.
My Jaguar dealer implemented what they said was a H514 interim recall update remedy on my 2019 I-Pace while it was in for other repairs. This remedy action is stated on this web site to "have their maximum state of charge altered to80%". Not less than or more than 80%. My dealer apparently gave a false high temperature signal to the current H441 software in my car and the car tripped to prevent charging > 72%. This brings in a large message on the dash "Traction Battery Fault". Jaguar is apparently taking a shortcut that does not meet their stated response to the NHTSB as to what they will do for the interim update. Truthfulness in Jaguars reporting to the NHTSB is in doubt due to this action.
The contact owns a 2019 Jaguar I-Pace. The contact stated that the traction control system and battery warning lights were illuminated. The vehicle was not charging over 75 percent. The contact received notification of the federal safety agency Campaign Number: 24V183000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer and was diagnosed and determined that three EV battery modules needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 26,000. Parts distribution disconnect.
Inquiry Regarding Safety Recall and Manufacturer Responsability I am seeking your assistance regarding a vehicle I imported from the United States to Iceland. The vehicle, Jaguar i-pace 2019, has been identified as having a defective and dangerous battery, which is part of a safety recall in the U.S. Despite this, the manufacturer’s representative in Iceland refuses to honor the recall or provide a replacement battery, citing that the car is no longer in the U.S. Given the serious safety risks, I would appreciate guidance on what steps I can take or what recourse I have. Is there any possibility to enforce the recall or ensure the manufacturer takes responsibility even outside the U.S.? Thank you for your assistance. Best regards, [XXX] [XXX] --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal felt significantly hard and the vehicle hesitated to respond, causing the braking distance to be extended. The message "Okay to Drive with Caution - Brake Pedal Feel Reduced" was displayed. The vehicle was taken to the dealer, where one of the 12-Volt battery was replaced; however, the failure recurred. The contact replaced the second 12-Volt battery; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing battery failure. The messages "Okay to Drive with Caution - Traction Battery Fault Detected" and "ASPC Not available" were displayed. The contact stated that the main battery was replaced. Additionally, the vehicle was taken to the dealer, where it was repaired under the federal safety agency Campaign Number: 23V369000 (Electrical System); however, the failure increased after the recall repair. The contact stated while driving 25 MPH, the front drive motor failed to shift into gear, causing the vehicle to stall. The message "Gear Box Failure" was displayed. The contact was unable to pull to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the drive motor and pawl actuator harness had failed and needed to be replaced. The parts were replaced. The contact also stated that water had leaked onto the dashboard through the windshield. The dealer replaced the windshield and the head display. The contact stated the brake failure had been recurring intermittently while driving. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 38,000.
My car is a full electric Jaguar In the dashboard has a display telling me Battery default drive with caution The car was charging up to 70% of battery According to the owners handbook Do not charged in the garage About January I got a recalls on the battery I took the car to the dealership about a month latter I got my car back About a month later same thing last time was in March for the same issue and my car still sitting in the dealership
On July 9, 2024, I contacted the Jaguar Columbia dealership in Columbia, South Carolina to schedule an appointment for the recall service. I spoke with Tabor in the service department who told me that Jamie Alexander, the dealership’s shop manager, advised him that Jaguar Columbia is not EV certified and the dealership does not have the equipment to complete the safety recall repair. On that same date, I contacted Jaguar’s Customer Relationship Center (as listed on the safety recall notice) to report the matter and ask for resolution. I was advised that there is an open case with Jaguar’s consumer affairs department that was started on July 1st. I was advised that the Customer relationship center could do nothing to help me because of the existence of this case that Jaguar has open. I have not been contacted by Jaguar regarding the status of the case and when I asked the Jaguar customer center for information to contact the Jaguar consumer affairs department, I was advised that the customer relationship center does not have any contact information for the Jaguar consumer affairs department. I would like to be contacted immediately by Jaguar regarding acceptable resolution.
Jaguar I-Pace was being charged, at home, using the 220v charging system. The charging unit had been in use with this vehicle for 5.5 years. On July 4, 2024 at 11:53 am, white smoke was observed coming from underneath the car. The charger was disconnected from the car. The fire department arrived and moved the car away from the house. At that time no smoke was visible and an infrared detector showed no heat. Approximately 1/2 hour later the car burst into flames, from underneath the car, just before the rear tire. The car was consumed in flames before the fire department could put the flames out.
Car will not charge over 72%. Dealer and Manufacturer are aware of the problem but have no answer on when they will fix the issue.
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