The contact owns a 2019 Jaguar I Pace. The contact stated that the vehicle was unable to charge over 75%. The battery and traction control warning lights were illuminated. The contact received notification of the federal safety agency Campaign Number: 23V709000 (Electric System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The battery was replaced. There was a high voltage in the air conditioner compressor. The air conditioner compressor was repaired, but the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
2019 Jaguar I-Pace electrical complaints
Page 5 of 5: complaints 101 to 124 of 124, newest first, as owners wrote them.
The contact owns a 2019 Jaguar I-Pace. The contact stated that the battery failed to charge above 72%. The vehicle was taken to the dealer where it was diagnosed with a faulty battery and that the battery needed to be replaced. The vehicle was not repaired. The dealer submitted a technical ticket to the manufacturer; however, the contact had not received a response since December 2023. The contact researched online and discovered the federal safety agency Campaign Number: 24V183000 (Electrical System) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and the contact was advised to report the failure to the federal safety agency Hotline. The failure mileage was approximately 20,000.
My start fire, jlr lowered charging to 72% in August still no fix with battery I heard of recall on 2019 jaguar ipace due to this issue on internet and what I heard on jaguar forum, but haven't received anything from jaguar land rover yet letters for recall were to go out to vehicle owners April 26, dealership was to receive letter from the federal safety agency on March 12
Recall was 441 Battery traction, could start a fire. All started in Aug 2023 had in for recall it lowered my range to 72%. I had 98000 Miles still under warranty when this happened. Had back in dealership in for 6 weeks. They got range back at 250 for 3 days then went back down to 72%. They had me bring it in 1st week of feb for another update and told me I had to pay for new battery $15000, when it was never fixed to get back to range 240. I was told I could drive it and it would still be under warranty even if I go past 100,000 Mike's since this happened when it was still under warranty, I need help, please.
Since purchasing our vehicle, we have been beset with several problems. The battery system to the vehicle has been malfunctioning consistently since at least June of 2022. The entire electrical system in the vehicle did not respond. We had to have the vehicle towed to the local Jaguar dealer. In June of 2023, we had another instance where the car was not coming on and we had been receiving notification about a “traction battery fault.” We again had to get the car towed to the local Jaguar dealer because the vehicle was inoperable. We were told that the electrical battery and the auxiliary battery needed to be replaced after a service inspection on June 30, 2023 and “that is why the vehicle would not start up for us.” We received notice on June 28, 2023 along with other Jaguar I-Pace owners about an open recall of the electric SUVs made from 2019 to 2024 in the United States. The recall notice number [XXX] was issued after the National Highway Traffic and Safety Administration (the federal safety agency) found that “The high-voltage battery overheating increases the risk of a fire.” the federal safety agency required the following remedy that “the battery energy control module software will be updated by a dealer, or through an over-the-air (OTA) update. In addition, battery modules will be replaced as necessary. Repairs will be performed free of charge.” Our car received an OTA update to the software of the vehicle following the federal safety agency recall and was cleared for pick-up on [XXX]. Yet, this did not solve the problems with the car. The battery problems have only become more severe with the vehicle. In December of 2023, we again experienced an issue where we got a “traction battery default” message. We took the car into the local Jaguar dealer out of fear of an electrical failure and the car becoming inoperable once again. The car stayed at the local dealer for over a month. The local Jaguar dealer informed us that the parts to replace the battery were on back order. Please see attached letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
The contact owns a 2019 Jaguar I-Pace. The contact received notification of the federal safety agency Campaign Number: 23V709000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, where the battery energy control module (BECM) software was updated; however, the Traction Battery Fault Detected message was displayed. The dealer diagnosed that the battery had a faulty cell and determined the battery needed to be replaced; however, the part was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 20,000. VIN tool confirms parts not available.
Concerning the federal safety agency ID Number: 11494560 Since filing the complaint in Nov 2022, the vehicle has had its parking assist module replaced, it was updated with latest software, and other camera software updated and calibrated. All of this was due to corruption and loss of functioning of all cameras when the software remedy for the federal safety agency Campaign Number: 23V709000 was installed. The problem of no backup and forward cameras remains. Conditions on 20 December 2023: 42F in garage. Destination 12.9 miles away. Arrived at destination with car reporting 21F degrees. Neither forward nor backup cameras worked; no images and no trajectory lines. Camera symbols on display indicate they are not available. After a 33 minute stop, got back in car, car reports still 21F degrees, backup camera now works, and forward camera does not. Drove back home (13.2 miles) and found backup camera works but forward camera is black screen with parking trajectory lines. It needs to be investigated for failure to comply with standards.
The contact owns a 2019 Jaguar I-Pace. The contact stated that the battery traction warning light was illuminated. The vehicle was taken to the dealer and was diagnosed, and the failure was linked to the federal safety agency Campaign Number: 23V709000 (Electrical System) however, the vehicle was previously repaired under the recall and was unable to receive a second free repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 8,117.
The contact owns a 2019 Jaguar I-Pace. The contact received notification of the federal safety agency Campaign Number: 23V369000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. Parts distribution disconnect.
Front and rear cameras inoperative below 32F. This happens every winter. Car parked in warm garage overnight. Back out and drive sufficient miles (at least 10?) and find cameras "unavailable" per display message. Cameras in side mirrors work though. The lack of the back up camera violates the FMVSS requirement for the camera to activate within 2 seconds of reverse engagement. I have not yet reported this to the dealer as it requires cold weather conditions to reproduce.
The BCCM in a high number of 2019 Jaguar iPace cars are going bad. The BCCM is the main charging component of the vehicle that controls the electrical system and creates a huge hazard and series of malfunctions when it goes bad. It renders the car immobile and you can not charge it. The dealerships and Jaguar North America refuse to recognize this. There is a significant backorder of these parts because of this issue and the dealership mentioned to me that they see this issue ALL THE TIME. Jaguar should be recalling this part for those of us, like myself, whose car is out of warranty.
Since April of this year, the car has consistently had problems! A few months ago, it started turning off suddenly!! Yes, suddenly even while driving! This was very alarming. I took it to the dealer in Cincinnati where it stayed for almost a month to be fixed! Then towards the end of August, it started running out of charge / not charging after driving a few miles with a dashboard warning to "stop immediately". I again shipped it to the dealer in Cincinnati where it has been there since then (over 6 weeks now!) Talking to the dealer, they do not seem to be certain of what happened and keep changing things. I am not sure if I feel safe driving such a car or owning it beyond the warranty
I tried to move my Jaguar I-Pace car yesterday - totally unresponsive. Finally got a door to open; dash said the car had zero miles (it had 140 available when last shut off). Then got a "Charging System Fault" message. Dash info kept turning off. Car won't accept electricity to charge, charging panel lights kept flashing, then all the doors locked and the alarm went off, with no way to turn it off as the key fob didn't work. When I googled "charge system fault" it is a common problem causing major headaches. It happened to a neighbor too; another I-Pace, different year! This needs to be a recall so Jaguar will address this issue before their cars die, not after. Per the internet, Jaguar is sometimes taking weeks to fix this which is unacceptable.
35mph limit road, moderate traffic, speed of 30-35mph suddenly car shows an error message on screen with regards to electrical fault of traction battery and reduced feel of brakes. On a contrary, brakes became extremely hard and unresponsive (zero braking efficiency) - car moving 30mph, no change in forward motion (minor jitter on the steering wheel), barely managed to change lane to avoid collision. If right lane would be occupied, that would be a certain collision with a car in front of me as I would have no place to bring the car to safety. Brake message cleared when the car stopped.
Brakes failed, and battery died at full speed in a 35 mile zone, luckily slight up slope and car came to a halt. Complete battery and brake failure, the whole system shut down. No answers from jaguar, just a battery replacement. Again, brakes failed at full speed!
Ev battery caught fire after vehicle had been parked for 5 days in an interior level of an open air parking garage. Vehicle was a total loss.
Electrical multi-system failure including braking while vehicle in motion. Brakes failed and steering affected. Entire wiring harness defective on vehicle per manufacturer.
Upon driving out of our house to take kids to school there was an error message on display. Prior to this an update was done to the vehicle. Prior to update the vehicle charged battery with a range of 234. After the 'update' was done 2 days ago the battery did not fully charge despite being on a supercharger over 12 hours. The car charged only to about 160 and then displayed this message on the display : vehicle not fully charged. Power cut detected.
I started my vehicle as usual. It was a hot day outside in washington. The car had been parked outside with the sun directly above. (inside the vehicle it was extremely hot) I immediately went to turn on the AC. It took a second to finally come on and then it didn't blow any cool air. I rechecked that I had it on the coolest temp possible. I drove around approximately 37 minutes and still no A/C. I have no idea how it went out or why. I checked my recalls and it stated all updates have been made to my vehicle and no recalls.
2195 miles, and only driving it for 60 days. Thankfully I was driving slowly, when the car's brakes stopped working, the car started shuddering violently. When finally was able to stop car, the I-pace would not go into or out of gear, and the emergency parking brake would not release. Incredibly scary. I can only imagine if I had been driving on the highway when the brakes failed.
On february 12, 2020, I left the house around 9:15 a.m. To attend a yoga class at 9825 carroll centre road, suite 400, san diego. The yoga studio is located in a commercial district and as I was early, the entire parking lot was empty except for one other vehicle at approximately 9:30 am that morning. So I drove around in front of the building, #9825, and decided to park on the other side from the one vehicle parked there. See figure 1. (see map of 9825 carroll center road location. The red rectangle shows where I parked; blue rectangle shows where the only other vehicle was in the parking lot at 9:30 am on wednesday, 2/12/20.) as I slowly pulled into the parking spot, with my foot on the brake pedal as one does when parking, the jaguar I-pace suddenly surged and accelerated, driving over the curb and hedge in front on to the other side and rammed into the parked vehicle, a vw beetle! It was a terrifying experience! See following pictures including tread marks, showing the acceleration when the car was in the parking slot. I was very shaken by the incident and sat in the car for some time in total disbelief. There was no deployment of the airbags in my car or in the car I struck. When I was finally able to move, I got out of the car carefully as it was balanced on top of the bushes with some of the wheels in the air. The owner of the vw beetle also came out asked if I was ok. Fortunately, I am physically ok, just very shaken and traumatized by the entire incident which had lasted no more than seconds. The next 6 hours were spent calling my insurance, aaa for emergency towing, rental cars, etc. By mid-afternoon of february 12, 2020, I was informed by the service department of jaguar san diego that my I-pace checked out ok and all software updates are current!
On three separate occasions, two with my wife, and once with me, the car suddenly accelerated as if the accelerator was depressed to the floor even though our feet were no on the accelerator. With my wife driving, she was pulling into parking spaces going 5mph or slower. I was coasting downhill at 40mpg when the car accelerated and the brakes did not respond. We reported each incident to the dealer who said they relayed the information to jaguar technical support. In all cases jaguar said they could not find anything wrong with the car and want us to continue to drive it. The last time they asked the dealership to drive the car for 100 miles. We are now afraid to drive the car for fear we will hit and injure some innocent party or harm our selves.
My 4-month-old car's brakes failed to operate while traveling at 60mph in the fast lane of the freeway. Fortunately I was able to turn on hazard lights and coast across the freeway to the hard shoulder where the car rolled to a stop. The problems began earlier in the day when the car reported "reduced brake pedal feel, ok to drive with caution. Later in the day a message reported "aspc not available." at this point I called the dealership who advised us to bring it in the next day. Some time after this alert we received a series of rapid messages - "traction control offline" "emergency braking assist offline - ok to drive with caution" and several others which I don't recall. The final warning was "gear box fault" - at this point I thought it wise to pull over, but when I tried to use the brakes there was no response at all. Just a grinding, crunching feeling under the brake pedal. I turned on hazard lights and coasted to the right lane through fast-moving traffic, and then onto the hard shoulder. I believe the regenerative braking system was working and this managed to slow the vehicle to a stop. On the hard shoulder I turned the car off and then on again, but the brake pedal still had a grinding, crunching feeling and would not operate. The park/drive/neutral buttons just flashed if you pressed them. I was in the car with two children under 6 and my wife. We were very concerned as there was very little space at the side of the road and no way to get off the freeway. We pressed the car's sos button and the woman advised we call 911 to be rescued by the police. Jaguar roadside assistance sent a tow truck to tow the vehicle to jaguar monterey for repair. A few days later we were told the car's "power distribution box" had failed. The car had no outstanding recalls. When purchased it had the "aspc not available" error and had to go back to dealer for repair.
Since I purchased jaguar I-pace I been having batter fault issues which now standard me with the vehicle. I receive battery fault errors and the car stops working. The car stays on but when you put the car in drive or reverse and hit the gas pedal nothing happens. Its very dangerous as the car should not just stop from driving when you hit the gas. When this happens the car is working in terms of air condition, steering wheel etc.... Also there is constant errors when it comes to blind spot alert. The vehicle tells you they are disabled, if you restart the vehicle it resents but comes back. Also the dashboard sometimes just goes blank and will come back a few minutes later. Its scary as you suddenly dont know how fast your going or what is going on till the screen comes back few seconds later. The vehicle has been at the dealer few times but still having the same issue. Its currently at the dealer again to be fixed. This vehicle is 100% electric and I'm attaching some pictures of the errors.
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