The contact owns a 2014 Jeep Cherokee. The contact stated while driving 35 MPH, the accelerator pedal was depressed, and the vehicle stopped without warning. The engine would rev but the vehicle failed to respond. The contact stated she shifted the gear shifter to neutral and then to drive and the vehicle operated as needed. The contact stated that when she decelerated, the failure recurred with the warning displayed "Shift into Park and Restart vehicle". The contact stated that the failure recurred on several occasions. The vehicle was taken to a dealer where no failure was diagnosed as no diagnostic failure codes were displayed. The contact stated that the dealer informed her to keep driving and if the failure recurred, to take the vehicle back to the dealer. The contact was relating the failure to the federal safety agency Campaign Number: 19V447000 (Power Train). The contact stated that the dealer informed her that the vehicle was serviced for the recall in 2019. The manufacturer was not made aware of the failure. The approximate failure mileage was 154,000.
2014 Jeep Cherokee transmission complaints
Page 7 of 50: complaints 161 to 190 of 1,472, newest first, as owners wrote them.
Low miles PTU needs replacement. 50,000 miles
Transmission problems, engine light comes on and it says service transmission in the dashboard it is okay to be inspected upon request. I’ve been to 4 different garages trying to get the problem fixed and have spend over $5,000 in less than a year. And the problem still occurs. Car delays drastically when changing gears. When driving, the vehicle will lose acceleration and the gas pedal will not work and the vehicle will not accelerate at all. The drive gear and the reverse gear will get confused with eachother. after stopping at a stop sign or traffic light the car has a very hard time accelerate and catching up to speed. The rpm’s while driving also accelerate its self from time to time causing the car to pick up speed drastically unless I step on the break pedal to slow it down. My car is basically a death trap waiting to happen and this is not okay for my safety as well as others on the road.
Left front axle shaft needed replacement (warranty) on 06/01/2018 at 87104 miles due to loud clicking noise. Replacement part # 52123739AF.
06/01/2018 at 87,104 miles the PTO/PTU was replaced (warranty) due to 4LOW not being available and, once forced into 4LOW, could not be taken back to normal. New part # 68307403AC. Exact cause was not explained, but it 99% likely to be a failed seal letting oil into the electronic control and actuator compartment. 08/19/2022 at 106.582 miles the PTO/PTU diagnosed with faulty internal bearing for the rear driveshaft, causing grinding noises and eventually risking catastrophic failure. Replaced 02/15/2023 at ~107500 miles. New part # 68307403AG. This was all at my expense - over $3500. Jeep refused to cover anything even thought the part had lasted less than 20K miles and has been revised four times (version AC to AG since the first replacement).
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 55 MPH with the cruise control activated and going downhill, the vehicle started to accelerate independently. The contact stated no warning light was illuminated. The contact stated that he depressed the brake pedal and stopped the vehicle. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the transmission fluid to be flushed. The vehicle was repaired but continued to experience the failure. The contact took the vehicle to the local dealer to be diagnosed and the contact was informed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The contact waited until the vehicle cooled down, and the vehicle restarted after several attempts. The vehicle was restarted and operated normally. The vehicle was diagnosed by the dealer and the dealer stated that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not under recall. The failure mileage was 77,000.
While driving and coming to a stop, the transmission does not fully downshift automatically. Usually will only downshift automatically to 3rd gear. I don't realize the improper downshift until I accelerate and realize I am not in 1st gear. I've learned to perform a manual downshift after coming to a stop. Also, when in 1st gear and begin a slow start, to where the vehicle then shifts into 2nd gear, and then cruise at a constant speed that does not require shifting into 3rd, but then when I do begin to accelerate, there is a loud "clunk" that sounds and feels as if I was rear ended.
After driving over 20 miles the Jeeps performance drops a d the check transmissiom light comes on. After conducting research I come to find that this issue is common with the my vehicle, a Jeep Cherokee 2014-2017, and became alarmed to find out that this issue has caused accidents for other thats share a similar vehicle to mine. Ive taken it to the dealership to confirm my suspicions and they were well aware of the issue with the Jeep Cherokee 2014-2017 transmissions.
The contact owns a 2014 Jeep Cherokee. The contact stated while was parking the vehicle, the vehicle began to roll backward. The contact stated that the four-wheel drive (4WD) warning light was illuminated. The contact stated he used the parking brake to stop the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit (PTU) to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.
PTU identified under code C14A7-97. This part is a known problem with a large recall already completed but for some reason, this particular VIN doesn’t fall within the recall scope. Called several dealerships to ask about recall work and all indicate this VIN isn’t covered. “Service 4 Wheel Drive” light is intermittent.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission unintendedly downshifted into neutral(N). Additionally, the engine revved loudly but failed to move forward. The vehicle was taken to the dealer, where it was diagnosed that the transfer case might explode and need to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 39,452.
My vehicle drives about 30 miles before an alert will appear saying to service transmission. Along with the check engine light coming on. Vehicle will not accelerate and on hills will begin to roll backwards. When this happens the vehicle must be parked for at least 15 minutes and then on startup all codes will reset and return back to its normal operating. Took to dealership several times with error code P1DA9 and there was nothing that could be fixed.
the Vehicle has a lot of issues primarily involving the Transmission. The transmission does not shift correctly. The automatic shifting is very erratic. Shift very low sometimes at 2000RPM, and then other times a very high at over 5500RPM. During acceleration, it makes a grinding noise and a very rough shift which can pretty much push you forward from your seat. I took the Vehicle to be serviced several times while still under warranty to the Manhattan Jeep Service Center and every single time they said the computer needed to be updated, and after a few miles, it would go back to doing the same thing, rough shifting.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds, the transmission suddenly shifted to neutral, and the vehicle was coasted to the side of the road and was restarted. The service transmission warning light was illuminated. The vehicle had been taken to the dealer to be diagnosed. The contact was informed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.
Service Shifter warning keeps going on. The car's transmission went out at 74,000 miles and I paid for a brand new OEM transmission. 20,000 miles later on the new transmission, it has service shifetr red lights on like other 2014 & 015 Jeep but mine doesn't show as part of that recall
Gear shifting and transmission problems are on going and intermittent. computer system confused to witch location shifter is in. Sent to dealer for system up date witch only lasted one week before problems returned. error code p0810
PTU failure at 89k mi. Code C14A7-97 from code reader. Car may roll when in Park after not being able to engage PTU.
Vehicle was not included on 20v343 recall for PTU failure but had said failure. As described in the recall vehicle lost all power and forced to stop on interstate. Got out of vehicle and it started to roll away. No injuries no damage, I was able to stop it. The recall is a joke, just a computer update which applies the parking brake if PRU fails, never addressed the real problem, PTU input shaft failure. When I called FCA they said my vehicle didn’t come under the recall, so never had computer update, because of that I lost all power on interstate (unsafe), started to roll away ( very unsafe) and FCA told the to file a complaint. Thank you The consumer stated another recall, FCA 45A, for the exact same problem was issued, and expanded the covered vehicles, but again his was not covered.
The PTU failed while driving on the highway. Vehicle would not stop moving when placed in park. The loss of power put my kids, wife, and I at risk of possible death if an accident had occurred. Luckily I was able to maneuver the vehicle through three lanes of heavy traffic to pull off the highway before the car completely came to a stop. Once stopped when placed in park I went to step out of the vehicle to assess the situation to only put my family at risk again because the vehicle started rolling away. There was absolutely no warning and no warning after the fact either. The check engine or transmission light never appeared before or after. The problem has been diagnosed by a Jeep Dealer. How my vehicle doesn't fit in the W47 recall for this very issue baffles me. This issue fit that recall of the same year, make, and model to a t.
I was driving my jeep when all of the sudden it kicked out of gear and was put in park. This has happened on another occasion and the dealership told me it was likely due to the battery but now I see the recall and it fits Word for Word. What happened with my vehicle.
Beginning of this year vehicle was taken into mechanic for issues. It had rear differential, exhaust and motor mounts all repaired/replaced! The vehicle still had alot of vibration and just 3 weeks ago wouldn't start! Was towed to dealership since my machanic couldn't work on code issues that was code that came up on Diagnostic machine! Was told by dealership today that the pcm, fuel pump and battery are all faulty! There were multiple recalls since 2020 for the pcm, fuel and electrical the 2014-2020 jeep cherokees. It was taken in for the two recalls we received and wasn't repaired, was just looked at! Now we are having more issues with the vehicle! I have reported this to Chrysler, they are supposed to return my call after making claim and speaking to dealership! This vehicle has had a new engine and transmission put in by dealership in 2016 under warranty. We spent over $3000 in repairs since then to the rear differential, exhaust and engine mounts! Was told this new repair will be another $3000 for the fuel pump, pcm, and battery!
The contact owns a 2014 Jeep Cherokee. The contact stated upon making a turn from a complete stop, he heard an abnormal clunking sound coming from the front driver's side tire. There was no warning light illuminated. The contact was able to continue driving; however, the failure reoccurred while making turns from a complete stop. The vehicle was taken to the dealer where it was diagnosed that the bolts that held the transfer case to the power transfer unit had detached, causing the transfer case to fracture. The dealer diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The contact stated that an unknown TSB was associated with the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 121,014.
The contact owns 2014 Jeep Cherokee. The contact stated that after refueling, while driving 5-10 MPH, the vehicle shut off inadvertently. The contact was able to restart the vehicle and continued driving. The contact stated that the failure reoccurred several times while driving after refueling the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the powertrain control module indicated a catalytic convertor failure due to the inner part of the catalytic converter being missing. The catalytic converter was replaced; however, while driving after refueling, the accelerator pedal was depressed but the vehicle hesitated to respond and made an abnormally loud sound. The contact turned off and restarted the vehicle. The contact was able to continue driving. The contact became aware of Chrysler Campaign Number (Powertrain Control Module). The manufacturer was notified of the failure and referred the contact to the dealer for a software update. The vehicle was taken to the dealer who completed the software update; however, the check engine warning light illuminated a year and three months later. The vehicle was not repaired. The failure mileage was approximately 116,245.
We purchased this vehicle in 6/2020. Last year had to replace the fuel system because of the vehicle randomly stalling after filling up the tank. This happened randomly so it could have caused a life threatening situation. The cause of this stalling is fuel getting into the EVAP system, and requires replacing the fuel pump and evaporative charcoal canister to rectify. No recall on this even though numerous complaints, it costed us $1700. We now have been having issues of the vehicle hesitating when pulling into traffic and issues with the automatic gear shifting randomly since about 70,000 miles on the car. Recently it got so bad the vehicle would slow down while pressing on the accelerator. We took it into the dealership and they were able to uncover a transmission issue even though there were no warning lights or system warnings. If we didn’t take it in it could have caused a serious injury and accident. There are recalls on more expensive and newer models of this same model 9 speed transmissions but all Chrysler is doing for this model is doing a cheap software update that has NOTHING to do with the issue many cars are having. The below article explains the issues that Chrysler is not helping customers out at all, just putting peoples life’s in jeopardy to avoid paying for the transmission recall on all 2014 Jeep Cherokee vehicles even though it is a MAJOR safety risk. https://www.vehiclehistory.com/articles/2014-jeep-cherokees-problems-and-recalls-cover-powertrain-failures-cruise-control-malfunctions-and-faulty-airbags I am attaching their response which basically says sorry, Chrysler doesn’t care if the vehicle is unsafe and we don’t care how much money it is costing our customers to make it safe because Chrysler is making money off those repairs.
The contact owns a 2014 Jeep Cherokee. The contact stated while at a stop sign, the vehicle jerked and would not accelerate as needed, without warning. The contact stated that after several minutes the vehicle accelerated unintendedly. The vehicle was taken to the dealer and the contact was informed that there was a leak in the front motor mount and valve body. The contact was informed that the transmission might need to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 66,000.
Everytime i put m y car in reverese, back up, stop, and then put my car in Drive mode, the car will just stall out, The whole car turns off, Occasionaly, the car will not even shift and will be stuck in Reverse. When that happens, i am unable to turn the car and obisouly i am not able to restart the car. I then have to initatite the emergency brake, then wait sometimes up to an hour. Then try to shift the care to park to restart the car. Then once i restart the car it appears the car works just fine until next time i reverse.
The transmission SWC 4WD light is on. When brought to Jeep they are saying the part PTO unit is on back order and they will not assist me to fix the car. I have researched and the 2014 3.2 liter engine with 4wheel drive has faulty PTO unit and approximately 100,000 have experienced this problem. I am 75 with a low mileage car and need help.
The contact owns a 2014 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds, the transmission failed to shift to the proper gear. No warning light was illuminated. As a result, the contact was concerned that the failure could potentially cause an accident. The vehicle was towed to the dealer where it was diagnosed that the Power Transfer Unit (PTU) failed, and a software update was performed. The vehicle was repaired; however, the contact stated that a month later after he started the vehicle and the accelerator pedal was depressed, the RPM fluctuated, and the vehicle failed to respond. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000. The consumer stated a PTU was ordered in June 2022 and received the back after repairs in Dec. 2022.
When driving the vehicle it shakes tremendously and a message comes on that say shift gear to park when we are in drive we shift to park and the vehicle shuts down we could be driving at a speed at 45 and this just happens. This issue happen three times before the vehicle was able to completely start up to get us home. We took the vehicle to the dealership when under warranty they refuse to check it because no indicator light was on.
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