SRV 4WD. Warning lamps. PTU internal failure. Other 2018 Jeep Cherokee on recall. Driving down highway at speed 75. 4 people in car. Disengaged gear. Almost hit an 18 wheeler. Death for sure.
2018 Jeep Cherokee transmission complaints
Page 6 of 11: complaints 131 to 160 of 299, newest first, as owners wrote them.
The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was running, the "Parking Brake On" and "Remove Parking Brake" messages were displayed; however, the parking brake was not engaged. The contact stated that several days later while the vehicle was running, the vehicle started rolling while the gear shifter was in park(P). The contact was able to stop the vehicle and the vehicle restarted. The contact stated that while driving later that day, the vehicle was not accelerating above 20 MPH. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a drivetrain failure, and it was recommended that the transmission, transfer unit, and rear differential be replaced. The contact discovered the federal safety agency Campaign Number: 20E037000 (Power Train), and the contact was informed that the power transfer unit serial number was included in the recall, however, the VIN was not included. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
The shift lever lights are all illuminated red, the shift Service message appears on the dashboard, the error appears and disappears.
The rear differential has failed on my Jeep after 42,000 miles. I tow this this vehicle behind a motorhome and it could have locked up or thrown parts and differential oil on the highway. It would be worse if it exploded while driving at highway speeds. It was replaced but failed again after only 900 miles. There are no parts available, Jeep has also changed suppliers, again with no parts available. It is now nearly April, with no ETA for a replacement part. There should be a recall on this part, as there are multiple incidents of similar failures on various Jeep websites. I paid $1,000 to Jeep out of pocket, as my powertrain warranty was 4 months past expiration. I contacted the federal safety agency in January about this and have not received a response as of yet.
All lights on shifter light up red (P, R, N, D) and an error message of "SERVICE SHIFTER." Come to find a lot of people are having this same issue.
Vehicle is driving as usual with no odors or sounds. 4wd unavailable light came on. The code for this states PTU is bad and must be replaced. Dealer quote is $5270 to replace. Apparently there was a recall on these for my car just not my year. Obviously there is a huge issue with this part. This vehicle is well maintained. There should be a warranty to cover this or the very least we should get a reimbursement. Please look into this. Also read the keep forums as this is a common issue. I thought keep was supposed to be a hearty vehicle. Very disappointed. I will be happy to provide receipt once I get my car back from dealer
My 2018 Jeep Cherokee with 88K miles on it. I heard a loud popping sound, and my car was jerking. Took it into the dealership for maintenance and I need to replace the rear diff and axle shaft. This could have locked up worse and caused an accident. I see that there are more complaints about this same problem.
At exactly 37000 miles my service “shifter light” comes on every 4-5 days. I’ve noticed in the warmer months it comes on more frequently. During the cold winter it came on twice. It’s becoming warmer again and it’s popping up often. My husband has a 2017 jeep Cherokee with the same exact issue. Our dealership gave us no answer to this problem. Not sure why, i just hope this doesn’t cause a major issue or hopefully a recall soon to fix this!
2018 Jeep Cherokee The power transfer unit malfunctioned and had to be replaced. A warning light indicated that there was an issue. It cost more than $5000 and the part was on back-order for 2 months. The dealer explained that they had so many power transfer unit replacements they could not repair my car unit the back-ordered part arrived. I also paid $2000 or more in rental car fees during that time. This all occurred only a few months after the manufacturer's warranty had expired. The repair was completed at the dealer. I am filing this complaint because Jeep Cherokees from 2017 had a recall for power transfer units. My car was built in 2017. I believe the power transfer units in some of the 2018 Jeep Cherokees are also faulty. There are many, many posts online regarding this issue. I appreciate that you are able to look into this. Best Regards
My 4 wheel drive service light came on. I took it to the dealer and they said it will cost me 4000 dollars to be fixed , I checked on the internet and this has been and on going problem for the jeep cherokee car since 2014, In fact the ptu problem has recalls on some of these cars. I called the dodge corporation and they said my car was not under warranty and has not been recalled My car need to be recalled, this is a flaw in the cars design . If problem is not addressed sudden lost of motive power can potential cause vehicle to crash without prior warning. Lost of park function is at stake and can lead to unintended vehicle rollaways. The car is at the dealership to be fixed
Service shifter light comes on intermittently. Have noticed a “catch” that occurs at times when accelerating when the light is on but not every time.
My 2018 Jeep Cherokee rear differential started making an intermittent noise at about 35,000 miles. Now at 42,000 miles the dealership I purchased it new from has determined that the differential needs replacing. It is four months past the 5 year/60,000 mile power train warranty. There are no repair parts available, it is on back order with no ETA. This condition indicates to me that there may be a part recall in order for the rear differential failures, as there are no parts available in a nationwide search by my Jeep representative. Is there a history of known failures?
Failure of PTU while driving. Seems to be the same issue with the 2016-2017 that currently has a recall
Service 4WD light came on. Vehicle was diagnosed at dealership and they advised the PTU needs to be replaced. This poses a serious risk for injury.
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost PTU functionality. Additionally, the service footwell drive warning light was illuminated. The contact related the failure to the federal safety agency Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who replaced the front drive shaft and the rear end of the vehicle; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
The Service Shifter message comes on replacing the speedometer display on the dash. All of the LED's on the shifter bezel light up when it occurs, so you can't tell the gear you are in. It has been happening more frequently lately and began around 3 years ago. The only way to reset it is to put it in PARK and shut the car off and restart it. I am on the Jeep Cherokee Club and see this quite often on their forums. It happens now every 2nd or 3rd time I drive it. Thanks.
I believe the shifter bezel is faulty. When pulling out of my drive way backwards a service shifter light came on and caused me to get stuck sideways and having multiple cars nearly tbone be because the hazard lights wouldn’t turn on after. I can’t even drive because of this incident I don’t feel safe in this jeep!!! I called jeep in Elk Grove California and they never heard of it, however I’ve found over 500 issues on Reddit and other forum sites of people having the same issue but more at 16,000 miles! No because I don’t have the money to fix their faulty product. The light “service shifter” appeared right when I put it into drive then everything went to [XXX].
It is my understanding that the PTU systems in Jeep Cherokee latitudes is an ongoing issue with them. If this fails I could lose power of my vehicle, which in my opinion is a safety issue. I found out today that mine is going bad and there isn’t a recall on the 2018 models. This could cost me thousands for an issue that Jeep should’ve fixed with past models that have had the same problems. I bought this vehicle a few years ago with 78,000 miles and it now has around 124,700 miles. I would think if Jeep cared about the customers that are buying these vehicles then they would want to make sure they’re safe. So basically the complaint is that there isn’t a recall on the 2018 models. Please help!!!
My Jeep has started to massively consume oil. I can only go roughly 1500-2000 miles before needing to add oil to my vehicle. I’ve taken it into my mechanic’s shop twice and they’ve been unable to fix it. Once was Nov of 2022 where they just did an oil change. I brought it back on Feb 13, 2023 because it was completely dry/devoid of oil and had to be towed to their shop. The car would not turn on due to no oil. They replaced the crankcase ventilation valve to attempt to fix the oil consumption issue and did another oil change. They also advised I bring it to the dealership for the oil consumption issue because there was an open recall on it, which I did on Feb 23, 2023. Chrysler reprogrammed the Powertrain Control Module. Still consumes oil at an alarming rate. My last oil change I had 77,218 miles on my car and I had to add two quarts of oil before my current oil change at 80,700 It was already extremely low at 78,500. My concern is that there’s no telling when it runs outs of oil and it just dies in the middle of traffic. On freeways. In turn lanes. There’s no warning. One second it’s running and the next it’s just DOA despite proper maintenance on the vehicle. That’s dangerous when you’re on a busy freeway like I-45 in Houston at 5pm. Or at a red light and suddenly you have a dead car. Being a week overdue on an oil change is one thing but for it to be bone dry to the point that the vehicle cannot even operate is alarming.
Transmission seemed to go into neutral momentarily while driving at highway speed, causing engine to rev and loss of power to drive wheels. Problem occurred on four separate occasions on approximately 300 mile drive. There were no warning lights except a notice that cruise control was automatically turned off on the one occasion that it was active when the failure occurred. I was towing a trailer weighing approximately 3200-3300 lbs. and in semi-manual shift mode in 5th and 6th gear when problem occurred. Vehicle has not yet been taken to dealer.
The shifter service came one
Power transfer unit went out. While I was driving lost power to all wheels and luckily I was able to avoid a wreck and have no parking on trans mission.
Since the car hit 20,000 miles, the "Service shifter" light will come on randomly. The dealership has had to "replace" the shifter components twice. And now it will come on when you put the car into reverse. This is a faulty part which needs to be replaced.
The SERVICE SHIFTER light comes on when the vehicle is put in DRIVE. The first time it happened was about 1 year after purchase (March 2019). I found out there was a recall for a part (the bezel on the shifter) associated with this and the dealer replaced it. Now the SERIVCE SHIFTER light is coming on EVERY time the car is used(at least this week)--when I back out of the driveway and shift to DRIVE. I called the dealership and they told me that most of the time, turning the car off and restarting it will clear the problem. It hasn't and I asked what they can do to fix it. They told me to bring the car in for a $200 computer diagnosis and they will go from there. I have only owned the car for a couple months shy of 5 yrs and it only has 35,000 miles on it. I informed them that since it is part of the POWER TRAIN it should be covered under warranty--they told me it's not. This is also a known problem with this year and model. I would like for JEEP to stand by their product and remedy the problem at no cost. Our household also owns a 2017 Jeep Cherokee and has NEVER had any issues with it.
The service shifter light keeps coming on. Sometimes when stopped in traffic the vehicle’s transmission will shift from drive, to some unknown position, then the engine will stall out when attempting to go forward with traffic. The car will then not start and the shifter will not allow any gear shifting to be done. Can not be put into neutral in order to be push or easily towed. This has happened 4 time within the past 18 months. Each time the dealership acts surprised and responds that they have never heard of a service shifter issue before. They tried a software update, which didn’t help. They also stated that they could replace several parts that added up to over $2000. Stated it wasn’t their problem since it is out of warranty. Yes, it is available for inspection. Always being out in risk at busy intersections due to a potential of being hit in the rear end of the car because people expect your car to be moving. Have had several cars swerve at the last minute barely missing me. And having to exit the vehicle is even more dangerous. Yes, the dealer has seen the issue along with an independent repair shop. Service shifter message is on most of the time but no one really knows how to fix it.
4WD not working. A message started appearing in December 2022 that the 4WD was not available and to have it serviced. I was shocked because the vehicle is only 5 years old. The 4WD is very important because we live up a large hill. When it snows it is definitely a safety issue to be able to get up and down the hill as well as driving on snowy roads. Without it working it could cause an accident and we could be hurt. We took it to an automotive service center to have it diagnosed. They said the power transfer unit and actuator case assembly needed to be replaced. They also said the week before they checked this vehicle they had a 2016 and 2017 jeep Cherokee that had the same problem. Both of those vehicles had recalls to fix them. This jeep is a 2018 with 79,500 miles. It was purchased in 2017 so it had to be built in 2016 or 2017. The parts used to build this had to have been defective or something. This kind of thing should not happen so my vehicle should have a recall. It's not that old plus the 4WD isn't used except a few times in the winter. I sure wasn't expecting something like this to happen.It is very much needed in the winter to keep us safe going up and down the hill and driving in the snow. I was also told there is a national back order on parts to fix this. That doesn't help when it's winter time. I could get hurt sliding down the hill or trying to go up and slide backwards! I would like a response as soon as possible if this problem will be recalled so I can get on a list when the parts are available. I shouldn't have to pay for this problem.
Was driving and "Service 4wd" came on, no change in the driving, then went off and comes back. Now I'm getting "Service shifter" no change in the driving but all the lights on the shifter (P, R, N, D, +/-) are all red and display won't move from Service shifter.
The contact owns a 2018 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the vehicle lost motive power with the "Shift to Park(P) message displayed. The contact stated that after shifting into park(P) and turning off the vehicle, she had to press and hold the Push to Start button for 30-seconds for the vehicle to restart. Additionally, the contact stated that the failure recurred daily, and that the engine revved independently while starting the vehicle. The contact made the local dealer aware of the failure; however, the vehicle was awaiting a diagnostic test and the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 9,000.
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at various speeds between 5-60 MPH, the message "Service Shifter" was displayed. The contact was able to continue driving. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 55,645.
My car continues to flash service Shifter and won't accelerate when the gas pedal is pushed
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