2018 Jeep Cherokee transmission problems

Filed Nov 9, 2026 · Transmission · OR

My 2018 Jeep Cherokee had Safety Recall 01C completed on XXX. According to Stellantis TSB 21-027-26 Rev. A, completing Recall 01C grants the vehicle an unlimited mile warranty extension for mechanical PTU failures. Gresham Jeep diagnosed the vehicle with the exact mechanical failure code, but their DealerConnect system issued a hard block stating "NOT COVERED" due to an administrative "Complete Vehicle" restriction triggered by a reconstructed title. The manufacturer is using global network flags to deny hardware remedies linked to federal safety campaigns. The automated system blockiing of this safety defect remedy is documented on FCA US LLC Coverages Report issued by Dealer 45856-Gresham Chrysler Dodge Jeep Ram on XXX for VIN [XXX]. The report shows that Safety Recall 01C was successfully launched on XXX and executed on this vehicle on XXX. Despite meeting the explicit policy criteria in TSB 21-027-26 REV. A. the dealer network terminal triggered a system-wide block code on Labor Operation Number (LOP) XXX (Power Transfer Unit Replace- 3.2L Engine) returnign a LOP Coverage Result of "NOT COVERED UNDER WARRANTY OR SERVICE CONTRACT" due to state title marker profile restriction categorized as "Complete Vehicle." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Nov 9, 2026 · Transmission · VA

Car threw a service 4 wheel drive light. Certain vehicles have been issued an extended warranty for the same problem. We took it to a local mechanic and it threw 3 codes. Replace transfer case. Replace PTU and replace the module. All 3 stated there was a bulletin issued in April 2026 for the extended warranty on certain vehicles. This can cause a sudden loss of power. My vehicle does not come up when you search the vin. I am wondering if this is an issue why it is not covering mine

Filed Oct 29, 2026 · Transmission · 87,800 miles · VA

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving, the "4WD System Service Required" message was displayed. Upon investigation, the contact discovered the federal safety agency Campaign Number: 25V011000 (Power Train); and associated the failure with the recall. The manufacturer was notified of the failure; however, the contact was informed that the VIN was not included in the recall. The manufacturer referred the contact to the dealer to schedule an appointment. The dealer performed a diagnostic test on the vehicle and confirmed that the failure was associated with an inoperable PTU. The failure mileage was approximately 87,800.

Filed Oct 21, 2026 · Transmission · 111,000 miles · NC

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving 55 MPH, the 4WD warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with PTU failure. The approximate failure mileage was 111,000.

Filed Sep 28, 2026 · Transmission · TX

Took my 2018 Jeep cherokee to dealership for a service appointment, a service the 4wheel drive light came on. We have experience hard transmission shifting and popping. The dealership haved checked our Jeep and told us that the replacement of the PTU had to be replaced. My wife is not driving the Jeep due to the fear of locking up and causing an accident.

Filed Sep 24, 2026 · Suspension, Transmission · 90,000 miles · OH

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving 5 MPH, there was an abnormal sound coming from the vehicle and the transmission failed to shift into gear properly. The contact stated that the vehicle nearly stalled. The vehicle was taken to an independent mechanic where it was diagnosed with rear differential failure. The contact was informed that the rear differential needed to be replaced. The vehicle was repaired. The contact stated that the 4WD warning light was later illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The manufacturer was contacted by phone and a case was filed. The failure mileage was approximately 90,000.

Filed Sep 22, 2026 · Transmission · 84,400 miles · NJ

The contact owns a 2018 Jeep Cherokee. The contact stated that on a rainy day while driving 45 MPH, the vehicle almost spun out of control due to a lack of traction. The message "4WD System Service Required" was displayed. The dealer was contacted and diagnosed the vehicle with a power transfer unit failure. The DTC: C14a7-97, associated with TSB: S1721000016 and the federal safety agency ID: 102247452 for the 4WD, was displayed. The manufacturer was contacted by phone about the failure and stated that the cost of the repair was not covered because the VIN was not under recall. The failure mileage was approximately 84, 400.

Filed Sep 3, 2026 · Transmission · CO

My 2018 Jeep Cherokee Trailhawk is subject to FCA Recall 01C/the federal safety agency 25V‑011 for two-speed PTU failure. I have experienced 3 serious drivetrain events requiring towing. In April 2024, before the recall was announced, the vehicle suddenly lost acceleration while entering an interstate/on-ramp, with loud grinding/revving and jerking. An independent repair facility replaced the transmission. On May 18, 2026, another drivetrain failure occurred. An authorized Jeep dealer confirmed PTU failure and performed Recall 01C. Dealer records state the PTU had “MAJOR INTERNAL DAMAGE” and document damage at the PTU/transmission interface, including a transmission-side stub shaft and damage/scored gears attributed to the old PTU gear. The vehicle remained at the dealer until approximately August 7. About 2 weeks later, the Service 4WD warning appeared, followed by loud drivetrain noise, jerking and severe loss of propulsion. The vehicle also rolled backward while in PARK unless the parking brake was applied and required another tow. The dealer diagnosed a failed left-front CV axle/halfshaft and attributes it to progressive wear, unrelated to the PTU repair. I am not claiming the PTU caused the axle failure; I am asking the federal safety agency to evaluate the timing and repeated loss-of-propulsion/PARK events. Additionally, the dealer performed a multipoint inspection about one week before the axle failure that marked the CV drive axle category as passing. As of Sept. 2, 2026, BOTH the federal safety agency and FCA/Mopar systems still listed Recall 01C as incomplete/unrepaired despite the dealer having performed the recall repair. I request review of these repeated safety failures, the recall remedy, and the continued incomplete recall status.

Filed Aug 26, 2026 · Transmission · IN

Noticed that while going slow and turning heard popping from the rear end. Had 3 different certified shops give me different answers to the cause. Had to attempt to find my wife a way to work. As stated previous We started at Becks for estimate and diagnosis. Then Daver Taylor transmission. Then I called Jeep Customer Care. Also dropped off our Jeep at Dealership. The day we picked it up from Dave Taylor and went to the dealership the SVC4x4 light came on. We not have it all together again. However we retained every parts that they said was faulty and replaced. Started our own research. Found it odd that our jeep had the same mechanical issues as stated in the previous campaigns. the federal safety agency 20V343 / FCA W47 and the federal safety agency 23V302 / FCA 45A, the federal safety agency Campaign Number 26V290. To this day no one has ever given a clear definition of what the root cause was.

Filed Jul 24, 2026 · Transmission · 117,270 miles · AZ

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated on the instrument panel, and the transmission was shifting very roughly. The vehicle was taken to a dealer, where the battery was replaced several times out of pocket; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 117,270.