I received notification stating I have a recall on my car. I never got a letter. A SRV4WD error code came up on my dash recently. I took it to my mechanic who said he can't do it, he said it's a recall. So I called the Jeep Dealership and they said it's not. So I took it to another mechanic who said it's a recall and sent me to a Transmission Shop. This shop said it's a recall and they don't have the fix and go to Jeep. So I went to the Jeep Dealer again and they said call Jeep Corp, you're not on the list. From here I called Jeep Customer Care who sent me to Jeep Recall Dept where I was on the phone over 2.5 hours before getting a supervisor. He gave me a reference code and told me to go to a Jeep dealer and if I had the codes the dealership could put me on the list. So I did what I was told. I have the codes on my vehicle and the dealership said they can't do anything? So I called Jeep back again, another long call, and spoke to 3 more people the Josh, a Supervisor in the recall dept. I told him the last supervisor gave me a reference number and said If my codes were on the vehicle I would be added to the list. I understand Vehicle specific. I worked at GM AND For in Engineering and on the floor as a manufacturing advisor. These are not Plant Specific parts. The tag associated with a vehicle shows sets, radio, color, etc, we would fly in parts from other plants all the time. My vehicle should be part of the recall 01C for the PTU defect as this is a safety concern. Josh said I should follow up with the federal safety agency website as it goes to their engineering department. I've spent a lot of time, and hundreds of dollars on ppl reading my codes. I hop I can get this resolved now. Ref#[XXX] which is probably going to close and expire before anyone reads this. My codes on the Jeep are 1) PTU Lost Communication with DCTM (U1203-00) and 2) PTU Motor Component Blocked (C14A7-97). I've been told these are part of the recall by 5 mechanics now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
2019 Jeep Cherokee transmission complaints
Page 15 of 29: complaints 401 to 430 of 840, newest first, as owners wrote them.
The contact owns a 2019 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
On my 2019 jeep Cherokee it was fine for about a year I bought with 64,400 miles on it and then a year later my svc 4wd light comes on out of no where on and off intermittently and I called the dealership there’s is no recall for it but it’s not a normal wear and tear item it’s should last over 100k miles but the part is 3k alone not including labor cost
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked while depressing the accelerator pedal. Additionally, the contact stated that the vehicle stalled while at a complete stop. There was no warning light illuminated. The vehicle was taken to an unknown local dealer, where it was diagnosed with a power transfer unit failure. The vehicle was not repaired. The contact related the failure to a unknown the federal safety agency Campaign Number. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Jeep begins to display 4WD service light. Took it into a transmission shop who informed that Power Distribution Unit needs to be replaced. They indicated that there is an active recall on this part and that it should be taken to a Jeep Service Center. Jeep Service Center confirmed that it is indeed a PDU issue and that there is an active recall on this part. This serial number vehicle, however, is not covered by the recall. As this is the same part and symptoms, as well as year and make of auto, this jeep's serial number should be included in the recall. Please update your records to include this jeep in the recall. As of now, the Jeep has been awaiting backordered parts for 1 month, with no projected delivery date. The projected repair costs are $3800. Thank You
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal popping sound and the 4WD warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an undisclosed recall with a similar failure; however, the VIN was not associated with the recall. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was 65,000.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 145,000.
The rear differential housing is peeling apart and leaking out the fluid. It is clearly a defect that is shown widely on the internet affecting many other owners of this vehicle. Clearly there is a danger of the drive train locking up and can lead to accident. Talked with jeep they do not want to help.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle briefly jolted, and the contact heard an abnormal clanking sound coming from underneath the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the “Service 4-WD” warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 106,000.
The contact owns a 2019 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated, and the transmission shifted hard before the vehicle accelerated. The contact stated that there was a clunking sound while shifting gear. The battery light was illuminated. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and replaced the canister and the PTU. The contact stated that the failure persisted. The dealer was contacted and confirmed that the part was not available. The manufacturer was not made aware of the issue. The failure mileage was 61,226. VIN tool confirms parts not available.
Drive shaft busted at approximately 54, 900 miles. Was explained to me by my mechanic how bad this was, and that this could have been gravely injurious to me and others, and that I got lucky. Approximately one month later the air compressor went. The 4WD service light comes on, which suggests a drivetrain problem, as well, though could be an electrical issue. Both repairs were costly. This is unacceptable for a car under or around 55,000 miles and is well-maintained.
Vehicle power train unit was recalled 01/23/2025 for failing parts, however, no parts are available for a fix, Jeep/FCA are not aware when the parts will be available and/or when the recall will be completed. The failure of the PTU can cause dangerous, if not fatal results, including a lower of drive power, a vehicle crash, a loss of park function, and even death. The PTU is recalled, however, I have also already replaced it once and paid out of pocket.
Grinding/binding when backing up or turning the vehicle. Vehicle was taken to dealership 12/28/2023 where I was charged 306.00 to diagnose the issue. Estimate to repair was 4291.66 on a vehicle that had 23,823 miles on it. Went to 3 independent mechanics for estimates and none would touch the vehicle because Jeep would not release the codes for software or provide information for a fix. 01C/the federal safety agency 25V‑011 recall notice then received 2/2025 with NO REMEDY AVAILABLE. Registered for recall and signed up for notifications when parts are available and still waiting as of July 3, 2025. Manufacturer has failed to provide timely repairs of my vehicle which is now slow to accelerate on the highway, noise is louder, binding is worse on turning and backup. Vehicle is useless to drive any distance away from home. Independent mechanics are vocal about how Jeep should be ashamed of their tactics. Need my car fixed or replaced at this point. Total failure of manufacturer. Will submit receipts for reimbursement of diagnostics costs from Jeep dealership also.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the federal safety agency Hotline to report the failure. The failure mileage was approximately 155,165.
My 2019 Jeep Cherokee 2.4L engine is consuming an excess amount of oil. I took it to the dealership and the only solution I was given was to replace my entire engine. I looked up recalls for this, there are none. Never received anything from JEEP like other people online have regarding excess oil consumption. I have to now get oil changes every 1,500 miles… The oil light doesn’t come on, instead, every time I go to make a turn. The car turns off while driving or stalls. Very dangerous
The rear differential developed a crack along the outer edge, resulting in a peeling effect along the edge of the unit resulting in fluid loss. We were informed by our dealer (who discovered the issue) that the part needs to be replaced to prevent full failure of the part and a catastrophic event on the road. I called Jeep to seek financial assistance and was told to get an official diagnosis from the dealer, ($180) which I paid for, in order to submit my claim to Jeep and request for reimbursement of approximately $4,200 for replacement part, labor and required wheel alignment. I submitted to Jeep the official dealer diagnosis and receipts for repair. There were no warning lamps or symptoms other than the fluid loss and visual cracks on the differential housing. We were informed by the dealer that they have experienced and repaired one other vehicle with the exact problem and that this is a common and known problem on specific model year Jeep Cherokees. I paid out of pocket for the repair, as we could not afford the 3-6 month time wait for the dealer to resolve financial assistance for the replacement. Note - Jeep Care asked me to submit documents directly to them regarding my claim and assigned CASE number-93372499. Which I did. They then responded and advised I contact my dealer for financial assistance. Which I did. The dear contacted Stellantis and then responded that since I prepaid for the repair, no financial assistance will be given. I then reached out the Wisconsin Dept of Agriculture and Consumer Protection to contact Stelantis on my behalf. They contacted Stellantis, and received a reply that since I am out of warranty, I will receive no financial assistance. So, Stellantis provided two different answers to my request. Informing the dealer since I prepaid, I will receive nothing, and informing Wisconsin that since I am out of warranty, I will receive nothing. Two different answers to the same request.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH and while depressing the accelerator pedal, the vehicle started shaking abnormally. The contact pulled over to the side of the road turned off and restarted the vehicle, and the vehicle started operating as intended. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transfer case, rear axle, and exhaust pipe needed to be replaced. The contact related the failure to the federal safety agency Campaign Number: 25V01100 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall; however, the VIN was added later, there was a possibility of being reimbursed. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 122,000.
Vehicle started jerking while accelerating. Acceleration was also extremely slow, especially at lower speeds. Vehicle was also shaking at one point when reaching about 50 mph, but had just driven at over 60mph without shaking. Oil level is good. All temperatures are normal.
PTU needs to be replaced after less than 55k miles. Several recalls issued, but VIN is not included, but meets every "check box" for recall.
My 2019 Jeep Cherokee, which is currently experiencing a Power Transfer Unit failure. My Service 4WD light came on, and the vehicle is exhibiting the same symptoms as those covered under several PTU-related recalls, including Recall W47 and Recall 01C.
The SVC 4WD light came on. Took it to dealer and was told I need to pay $4,000 out of pocket to get the ptu replaced. I’ve read articles stating that my car should have a recall on it but when I search my vin… nothing comes up. Could result in complete loss of control, or car can’t disengage from parking brake when seated.
A grinding noise came from under the vehicle and it began handling differently. A local garage looked and found the rear differential/axles/propeller shaft loose and making internal noises. They referred me to the dealer. A month to get in. I tried a reman, but parts are backordered I am told because these are failing everywhere. The vehicle is unsafe and now the dealer says September at the earliest, $1,000 plus labor, parts cost unknown.
I was visiting my neice in missouri. 2019 jeeep cherokee, 33,000 miles. My power tran unit has broke and I had to leave my vehicle in missouri to drive back my neices vehicle. I was told not to drive it as it was totally gone. I didn't do anything to cause this. This was supposed to be my las car and now its a disaster. Why have so many other 2017-2019 jeep cherokees not been recalled vs all the recalls on others nothing different in mine.
There is a recall that has been out at least 5 months and there still is no fix. I feel unsafe driving my car with my baby and family in it
Jeep sent out a safety recall (01c) concerning two speed power transfer unit. In early 2025. I had failure of my PTU in early 2024 for which I paid for the repair DOS 5/24/2024. I continue to have issues with the PTU. Per the recall notice Jeep advised that I would be reimbursed the cost of prior repairs within 60 days of submitting my request. I submitted on 4/11, on follow-up I was told they did not get my request and resubmitted on 5/8. I spoke with Ian on 5/8 and was told to expect reimbursement in 60 days. On 5/10 I received an email that Jeep would not honor reimbursement until a repair remedy was available. 6/18 was informed that a repair remedy still is not available. Request assistance on getting reimbursement and re-repair of PTU.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed that the PTU had failed and needed to be replaced. The dealer informed the contact that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 66,000.
The Power transfer unit ( PTU) is affected, yes it is available for inspection. The vehicle is unsafe to drive. Yes, it has been confirmed by Midas and a local Jeep dealer. It has been inspected by the auto repair shops. Yes, an alert came up SVC 4W and confirmed that it is the PTU issue, same day examined.
My Service 4wd light is on again and the electronic controller module is cracked under the hood. There is no 4wd, sensors are not working, the automatic high beams as well as manual high beams will not work, I have random dings going off, and the car does not shift properly. Gas mileage is way down. This is a continuous issue with this vehicle. I have replaced the ptu, and I need help!!!! This has cost me nearly $10,000 out of pocket.
The contact owns a 2019 Jeep Cherokee. The contact stated while his wife was driving approximately 55 MPH, the vehicle lost motive power. The contact’s wife was able to pull off the roadway, but the vehicle failed to respond when shifted into drive(D) and depressing the accelerator pedal. The contact stated there was no warning light illuminated. The contact had the vehicle towed back to the residence. The contact stated that two years prior the vehicle experience a similar failure and a dealer had replaced the rear power transfer unit and the engine. The contact had not yet taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The VIN was included in the federal safety agency Campaign Number: 25V011000 (Power Train); however, parts to repair the vehicle were not yet available. The manufacturer was informed of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the power transfer unit failed to shift into neutral. The contact stated that the 4x4 system failure warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The contact was informed that parts were not available to repair the vehicle. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 27,000. VIN tool confirms parts not available.
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