The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle jerked forward, and the contact noticed an abnormal sound within the instrument cluster. The vehicle was taken to the dealer where it was diagnosed with a failed Power Transfer Unit. The contact was informed that the Power Transfer Unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
2019 Jeep Cherokee transmission complaints
Page 16 of 29: complaints 431 to 460 of 840, newest first, as owners wrote them.
SVC 4WD light came on, 4WD system overheated. Transmission was damaged, had to pay to rebuild entire transmission, now transfer case is needing a replacement. Got codes C1472-92 and C1477-4B when we ran the scanner. There is a recall out right now for the PTU and transfer case issue but no solution. I need assistance in replacing Transfer Case. Car died out on me in the middle of rush hour traffic on the highway. 2 cars almost hit me but they missed me. Had to wait until the car turned on again and drove straight to the shop.
Component: Power Transfer Unit (PTU). Jeep has issued a recall for the same year and model as my 2019 Cherokee, but my VIN is not included in the recall. However, the power transfer unit is failing as verified by the Jeep dealership. This appears to be a manufacturing defect identical to those listed under the recall. The warning that lead me to take it to the shop said 4WD not available service required. I would like my vehicle to be added to the recall list for this issue. the federal safety agency campaign number: 25V011. Jeep’s own number for this recall is 01C.
PTU failure in my Jeep Cherokee. Other models have been recalled but this one has not.
The service 4WD light came on [XXX]. We discovered that there is a current PTU recall along with numerous other problems that are potential for recall. We spoke to the dealer (not able to help us) who referred us to the manufacturer. We spoke with Paul of US Customer care who told us to file this complaint. They do not recommend driving the car for safety reasons. There have been vehicles repaired but the repairs do no last. We have not been offered repair. We are on social security and can't afford a rental for reimbursement. We called all Dealers in out area. Their loaners are all taken and they all have waiting lists for loaners. We are left with no transportation. We can't afford another car - this one is paid for. Also, we were not notified of the recall within 60 days. We have been having problems with the electrical panel and AC electrical for about 2 years as well. We would like a replacement vehicle of like, kind & quality as soon as possible. There are many available. With kind regards, [XXX] & [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehicle stalled. There was no warning light illuminated. The contact was able to restart the vehicle. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the vehicle abruptly lost motive power. The 4-WD warning light was illuminated. The contact was able to pull over to the side of the road. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure persisted. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was taken to Premier Chrysler Dodge Jeep Ram of Lamesa (1611 Lubbock Hwy, Lamesa, TX 79331), where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided rental vehicle assistance. The failure mileage was approximately 57,571. VIN tool confirms parts not available.
Experiencing intermittent 4wd light. Dealer says replace PTU for $2100. Some issues release/engaging parking brake
The automatic start/stop feature says there's a problem. One time it started doing weird electrical things and completely shut off while driving. Had to turn it of and wait a minute then restart it. Things seem to be going haywire
The contact owns a 2019 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
While driving the vehicle, I heard a loud clunk, and it continued as I drove. Luckily, I was driving in town. I had to slow down and took the vehicle straight home and then took it to the dealership when I could get an appointment. The dealership examined the vehicle and determined the noise was coming from the transfer case and internal gear failure. I was told it was not drivable until this was fixed. There were no warning identifiers before this happened.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the vehicle was previously taken to the dealer, where the transmission was replaced twice; however, the failure persisted. Additionally, the contact stated that the dealer had previously replaced the engine due to the cylinders misfiring. The contact stated that the message "Engine Overheating" was recently displayed while driving. The vehicle was taken back to the dealer, where it was diagnosed and determined that the radiator needed to be replaced. The vehicle had not been diagnosed for the current transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure via emails, and the contact also sent an email to the CEO of Jeep. The failure mileage was approximately 38,000.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a grinding and knocking sound coming from the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a failed PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the failure had started one week after the vehicle was purchased. The contact stated the Serviced 4WD warning light was illuminated but independently turned off. The vehicle was taken back to the dealer where the vehicle was purchased, and the contact was informed that the Service 4WD warning light was normal. In addition, the contact stated that the vehicle had been at the dealer for more than thirty days awaiting the repair. The contact was informed that the parts were not available. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 87,000. VIN tool confirms parts not available.
While driving onto the highway vehical 4wd service light came on with loss of power like the transmission or ptu was in natural motor rpms came up without power to the wheels trying to merge ptu engaged with a loud clunk and jerk then started to make a clicking noise 10 miles after. Replaced cv axles and replacing drive shaft. Finding out the ptu needs to be replaced due to a faulty clip that caused worn splines loss of traction causing further unsafe driving issues. Having the vehical brought to the dealership.
The power transfer unit has failed with only 48k miles. This appears to be a manufacturing defect identical to those listed under the recall.
I took my Jeep in 2 months ago for an oil change and routine systems check. I was informed that the rear-end differential had excessive play and was failing. There were no prior warning signs or alarms to alert me. After only 75,000 miles, the rear-end differential is failing. I have taken in the Jeep to a Jeep dealer and they performed an inspection and confirmed the failure. the dealer stated specifically that it was due manufacturing error. Both the dealer and two different repair services confirmed that it cannot be repaired and must be replaced. The vehicle is unsafe to drive in it's current condition. However, a replacement part cannot be obtained as thousands of people are waiting on replacements.
While driving down the interstate, my wife’s car just died in the middle of the highway, no life or lights of any kind. Luckily we got it started again and made it home. Second time it happened, the car shut off on the highway and would not restart. Had to have it towed home, tried taking it to our local Dodge dealership and they said since there’s no”active codes” they couldn’t do anything and sent us on our way. The car has a mind of its own and shuts off and or starts up whenever it wants. The care had a few codes when sent to dealership, service throttle control, lost function in fuel pedal, check engine light was on, start/stop needs serviced, and now the key fobs aren’t working, the car won’t start, acts like the battery is dead when we just had a brand new battery put in. This has happened 3 times to my family and it’s very uneasy when we’re stuck on the side of the highway as a hazard with no hazard lights working, and the car is dead in its tracks with no power whatsoever so ever. I’ve read many forums where more people are having this issue. I’m over the fact that we can’t get an answer to what’s going on, when we are paying for such a high quality vehicle and are having but none stop problems with it. I’ve also had to put a rear differential in the car at 80,000 miles. I’m just hoping to get some answers before something catastrophic happens to my family or someone else on the highway.
While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the Auto Start-Stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle’s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected by the manufacturer, police, or insurance. The component is available for inspection upon request.
The system that failed is the power train. More specifically, the PTU or (Power Transfer Unit) has failed twice. The first time the failure happened, the car had 70,000 miles on the odometer. The Issue presented itself as a “SVC 4WD” warning light on the instrument cluster, followed by a “4-wheel drive system unavailable” annunciation on the instrument cluster. There was a clear loss of power as a result, Sluggish response of the accelerator and shifting of gears in drive, loss of fuel economy. The issue was confirmed by the dealer. The dealer indicated there was a failure of the PTU, where its motor was locking up and PTU systems failure. The car was still under power train warranty at the time and was repaired - PTU was replaced — After having the problem repaired and faulty PTU system replaced in March 2022 under power train warranty at 70,000 miles, the problem has come back. The problem is identical to the first time. The car currently has approximately 140,000 miles on the odometer, 70,000 miles since the PTU was replaced. Once again, I have a “SVC 4WD” light and “4-wheel drive unavailable” annunciation on the instrument cluster. I brought the car to the dealer and was informed the service code was for the same issue as before, faulty PTU and PTU motor locking up. Loss of power, sluggishness shifting and in acceleration. The diagnosis is to replace the PTU This is two full PTU failures, each at 70,000 miles usage on the odometer at the time of failure. Loss of drive power and 4-wheel drive capability present a clear safety risk, entering the freeway causing a danger to myself and others with sluggish acceleration, or driving in inclement weather conditions where 4-wheel drive is necessary. Problem has been verified by the dealer on multiple occasions. I invite the full inspection of the vehicle which is in near new condition with 140,000 miles. Two failures of this same exact system with the same service code 70,000 miles apart. Part is defective and unsafe
The contact owns a 2019 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V011000(Power Train); however, the part to do the repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit(PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.
The contact owns a 2019 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle unintentionally and failed to accelerate above 60 MPH. The vehicle was taken to the local dealer who was unable to repair the vehicle. The failure mileage was 90,000. VIN tool confirms parts not available.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25-35 MPH on a highway entrance ramp, the vehicle lost motive power with the engine revving. The message "Service 4-Wheel Drive" was displayed, and the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was determined that the PTU had failed and needed to be replaced; however, the part was not available for the repair. The contact became aware that the VIN was included in the federal safety agency Campaign Number: 25V011000 (Power Train), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,300. VIN tool confirms parts not available.
Roaring in awd
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled, with the service 4WD warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact heard a grinding sound while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and several cases were opened. The approximate failure mileage was 55,800. VIN tool confirms parts not available.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated. While driving approximately 55 MPH, the vehicle stalled and was later towed to the local dealer, who diagnosed that the PTU rear differential was faulty and needed to be replaced. The vehicle was repaired with a used PTU; however, recently the failure reoccurred. The cause for the failure has not yet been determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. Additionally, it was discovered that oil was leaking from the vehicle. The vehicle was taken to the local dealer who replaced the faulty oil cooler unit. The failure mileage was 101,000.
Rear differential was deemed defective during state inspection and a safety issue if not replaced. The rear differential case was cracking and pulling apart. The cause for the crack was communicated as corrosion from road salt and winter weather exposure. I live in the North East! I call defect. When researching this issue online, it is a commonly reported issue with Jeep owners and an obvious manufacturer defect. Jeep Cherokee owners have experienced cracks in the rear differential casing and discussions suggest that these cracks are due to manufacturing defects or bad casting.
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the “Service 4-WD” warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the power transfer unit needed to be replaced and related the failure to the federal safety agency Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 121,000.
I have an issue for the power transfer unit… it’s the exact same issues with other 2019 jeep cherokees but my vin doesn’t apply…
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD became inoperable. The message “Service 4WD” was displayed. The contact received notification of the federal safety agency Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 24,500. VIN tool confirms parts not available.
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