Jeep Compass screen failure problems

Filed Oct 24, 2026 · Electrical, Lights · OH

I am reporting ongoing safety concerns involving my 2019 Jeep Compass Trailhawk, including unexpected engine shutdowns, repeated battery failures, electrical malfunctions, and recurring check engine warnings despite regular maintenance and multiple repairs. In 2023, the vehicle’s automatic start-stop system malfunctioned, causing the vehicle to shut down completely while I was traveling on the expressway. This created an extremely dangerous situation. The vehicle was towed for inspection, but no problem was identified. After being jump-started, the vehicle operated normally. In September 2024, both the main battery and auxiliary battery were replaced. However, the vehicle continued shutting down and requiring jump-starts. I subsequently took it to the dealership, where wiring connected to the battery system was replaced. The vehicle operated normally for several months following this repair. Since purchasing the vehicle, I have also experienced intermittent electrical malfunctions involving the radio and infotainment system. The radio unexpectedly shorts out, and the display screen goes completely black before eventually restoring itself. Additionally, during each of my last four routine oil changes, the vehicle has died or failed to restart, requiring a jump-start. Approximately one to two weeks after these maintenance visits, the check engine light illuminates. The vehicle has consistently received regular maintenance, yet these problems continue despite battery replacements and dealership repairs. My greatest concern is the possibility of another unexpected engine shutdown while driving, particularly at highway speeds. The 2023 expressway incident placed my safety and the safety of other motorists at risk. I am requesting an investigation into potential defects involving the automatic start-stop system, electrical system, battery management system, and related components. I am also requesting a review of similar complaints, recalls, and manufacturer servic

Filed Oct 16, 2026 · Electrical · 104,000 miles · FL

The contact owns a 2018 Jeep Compass. The contact stated that on multiple occasions, while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to a service center, where the battery was replaced; however, the failure persisted. The contact stated that when the failure occurred, multiple warning lights illuminated, including the start/stop warning light. The contact stated that multiple attempts using the key fob were required to start the vehicle. Additionally, the contact stated that the infotainment system displayed a blank screen due to the failure. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 104,000.

Filed Aug 31, 2026 · Electrical, Visibility · MA

The central Uconnect infotainment display completely failed, went black, and is entirely inoperable. Because the screen is dead, the rear backup camera fails to display an image when the vehicle is shifted into Reverse. This creates a severe safety hazard, drastically reduces rearward visibility, and places the vehicle in direct violation of Federal Motor Vehicle Safety Standard No. 111 (FMVSS 111) regarding mandated rear visibility.Furthermore, this total hardware failure completely locks out access to all internal vehicle safety, climate, and driving settings that are exclusively controlled via the touchscreen. The system failed prematurely roughly one year after purchase under normal operating conditions. This issue mirrors the symptoms of major backup camera recalls issued by Stellantis for newer model years, but my 2019 VIN is currently excluded. The manufacturer has quoted over $2,000 to repair this known component defect, which consumer data shows is linked to inadequate internal thermal management and overheating design flaws. I am filing this report to urge the federal safety agency to investigate and mandate an expansion of the backup camera recall to include vulnerable 2019 vehicle batches. The Uconnect screen failure occurred simultaneously with a total loss of the Engine Stop/Start (ESS) system and a complete loss of illumination on the electronic gear shifter assembly, indicating a critical cascading failure within the vehicle's low-voltage electrical distribution network

Filed Aug 27, 2026 · Acceleration, Electrical · TX

To Whom It May Concern: I am writing to formally submit a complaint regarding my 2021 Jeep Compass, particularly concerning recurring mechanical, electrical, and safety-related problems that have created serious concerns about the vehicle's reliability and safe operation. The most concerning issue is the vehicle's unexpected stalling at low speeds, particularly associated with the 2.4L engine. Unexpected loss of power while driving at low speeds creates a significant safety concern because it can occur when entering intersections, turning, maneuvering through traffic, or attempting to accelerate from a stopped or slow-moving position. In addition to the stalling issue, I have experienced or am concerned about the following problems: 1. Transmission Problems The vehicle has demonstrated concerning transmission behavior, including: Rough or abnormal shifting Delayed acceleration Delayed engagement Unresponsive or delayed gear changes Hesitation when attempting to accelerate Behavior that may contribute to the vehicle unexpectedly losing power or momentum These symptoms raise concerns regarding the transmission's proper operation and the possibility that transmission performance may be contributing to the vehicle's stalling and delayed acceleration. 2. Electrical System Problems The vehicle has also experienced significant electrical concerns, including: Infotainment screen freezing or becoming unresponsive Battery becoming completely or significantly discharged after sitting overnight Suspected parasitic battery drain Random or unexplained dashboard warning lights Electrical/electronic systems intermittently malfunctioning These issues are particularly concerning because intermittent electrical problems can be difficult to diagnose and may affect other vehicle systems, including safety-related components. 3. Backup Camera and Safety Concerns I am also concerned about failures involving the vehicle's backup camera and safety-related wiring, including poten

Filed Mar 26, 2026 · Acceleration, Electrical · PA

-Vehicle would not start several times, this occurred just after purchasing, then battery was replaced and it occurred again over the course of 8 months. -A few days ago after getting the jeep to start, the RPM would not go >2 and the speed would not increase >20 MPH. This happened on PA220 with speed limit of 40MPH causing a near-wreck when pulling out onto the road and not being able to accelerate to the flow of oncoming traffic. My 6 year old child was in the vehicle with me. -Yesterday I stopped for gas & turned the engine off, then it would not start up again. Another person used their vehicle to jumpstart the jeep with jumper cables. The dash showed there was a “coolant issue” and to check the engine. The jeep was inspected today and serviced with no issues to the battery, it was not the cause. -Previously on multiple occasions the front screen for the radio would not turn on, has glitched and flickered, would not connect to cords plugged in for carplay, chargers will not charge the phone/connect inconsistently (multiple different chargers, worked in other vehicles/outlets), screen would be black but radio would play and unable to turn off/adjust the volume, screen “buttons” will not work/respond to touch often. I have video of this happening, unable to upload footage to this complaint. Can provide if necessary. -Per the service dept at Tyrone Ford Dealership, the O2 sensor is on along with several other codes regarding this issue. This is a manufacturer’s defect, not a user error. It is a safety concern and is not something the consumer should be held accountable to pay for/fix. This is poor craftsmanship on Jeep’s part and needs resolved on their dime, not a single mother’s.

Filed Mar 24, 2026 · Electrical · FL

The infotainment screen in my 2021 Jeep Compass has developed a display failure where the screen is glitching and unusable. The issue persists after restarting the vehicle and appears to be a hardware malfunction. This affects visibility of navigation, backup camera, and vehicle settings, which creates a potential safety concern while driving.

Filed Mar 7, 2026 · Acceleration, Electrical · SC · crash

[XXX] nearly three minutes after dropping my kids off to school, driving near the [XXX] ! My jeep begin to accelerate, I couldn’t control the brakes or steering wheel! I became very scared as I approached a curve upon me reaching the curve, the dashboard and radio screen completely blacked out! I lose complete control of the vehicle, hit and embankment and tree! Cause injuries to my left wrist! I’m still in a splint and have a 5lbs restriction in place, with abrasions to my face as well! Found out from the adjuster yesterday they can’t even get the vehicle to start to retrieve any needed information! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Feb 13, 2026 · Electrical · ME

Rear back up camera goes to blue screen randomly. Uconnect system frequently freezes and is unresponsive. It has in the past attempted to dial 911 and I couldn't cancel it . It did not go through because my phone is not connected but it is still an issue.

Filed Feb 2, 2026 · Driver assistance, Electrical · 54,000 miles · GA

The contact owns a 2020 Jeep Compass. The contact stated that while operating the vehicle, the infotainment screen began to display a pixilated and distorted image. Due to the failure, the rear-view camera failed to operate while in reverse(R). The failure persisted, and several lines appeared on the infotainment screen before the screen went blank. The vehicle was taken to a dealer, and a diagnostic test was performed. The contact was informed that the radio was defective and needed to be replaced. The manufacturer was notified of the failure on several occasions, and the contact was provided with a case number. The dealer offered to cover half the cost of the repair. The vehicle was not yet repaired. The failure mileage was approximately 54,000.

Filed Sep 30, 2025 · Driver assistance · 70,000 miles · IN

The contact owns a 2018 Jeep Compass. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact reported that the rearview camera display was intermittently blank, and no image was visible. The contact stated that occasionally the image froze and was not properly displayed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.