2018 Jeep Compass: screen or infotainment failure

Filed Nov 9, 2026 · Electrical, Engine · TN

This vehicle has had multiple electrical issues since time of purchase in 2020. It has been serviced at 3 different jeep dealerships and nobody can seem to resolve the issues. when it was first purchased it would have an issue where after i started it, every warning light and message would flash, the radio would keep restarting, and the vehicle would not let me turn it off. all of this would happen simultaneously. It then sometimes would start and be normal, but the battery and auto start stop light would come on, then it would pop up with a message that says stop vehicle safely, vehicle will shut off soon. It has also given us issues where it would not start at all, no lights would come on like it was dead. More recently, after an 1.5 hour drive, after shutting it off to run in the store, it did not restart when i came back out. No lights would come on at all. We jump started it and tested the main battery, auxiliary battery, and the alternator; and all tested fine. Now neither my main headlights will come on when i start it, nor any of my dashboard lights, but the radio and all other lights still work

Filed Oct 16, 2026 · Electrical · 104,000 miles · FL

The contact owns a 2018 Jeep Compass. The contact stated that on multiple occasions, while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to a service center, where the battery was replaced; however, the failure persisted. The contact stated that when the failure occurred, multiple warning lights illuminated, including the start/stop warning light. The contact stated that multiple attempts using the key fob were required to start the vehicle. Additionally, the contact stated that the infotainment system displayed a blank screen due to the failure. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 104,000.

Filed Sep 30, 2025 · Driver assistance · 70,000 miles · IN

The contact owns a 2018 Jeep Compass. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact reported that the rearview camera display was intermittently blank, and no image was visible. The contact stated that occasionally the image froze and was not properly displayed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.

Filed Apr 27, 2025 · Electrical, Engine · MI

My start/stop system stopped working suddenly and it jerks forward almost stalling as it accelerates and decelerates. The radio glitches and flips between settings at a fast pace. It randomly loses power when accelerating and traction control flashes on dashboard. The check engine light came on for a few days then went off.

Filed Oct 18, 2024 · CA

The touchscreen lcd on my jeep compass is glitching and no longer usable I am unable to access certain features that includes my radio and also the backup camera no longer works. This is a safety concern because the whole reason I bought this car was for the use of the backup screen and to set up music with Bluetooth. I am now risking my life every time I get into the car and the colorful glitching lines on the screen are a distraction while I drive.

Filed Sep 9, 2024 · Electrical · PA

Backup Camera rarely works most of the time just a black screen. The main problem however is that the auto start/stop is stalling my Vehicle when it tries to restart. Sometimes immediately other time in let me drive a tiny bit and than stalls. i have been to the dealership over 6 times and it continues to get worse. i've only had this vehicle 2 years in November.

Filed Sep 5, 2024 · Airbags, Electrical · CA

I bought this car in 2018 with minimal miles on it, since then I have had nothing but issues with this car. Currently my oil cooler is leaking and at a mechanic shop because the closest dealer is an hour in a half and they tried to pull a fast one on me last time and I had to call corporate to report negligence. I have had to replace the -Navigation system since the screen went black and would only show writing -start stop relay -Starter relay -Both batteries -The wire from the batteries to the engine -Currently in the shop for my oil cooler leaking -Had to have my breaks bled which the mechanic did for free because he was pissed off at the breaking system -And Currently have an airbag light on. When looking up the year of my jeep is shows alot of the recalls that relate to my cars issues. At this current time I can't get the car to a dealership hours away that tried to squeeze money out of me for no reason, and otherwise my engine is going to blow and that's not ideal. My car has less that 75,000 miles on it and issues started around 30,000 miles. I need assistance because my car should have been added to the recall list and it wasn't resulting in alot of money coming out of my pocket. I do have photos but it will not allow me to upload them.

Filed Aug 19, 2024 · Driver assistance, Electrical · OH

My 2018 Jeep Compass Latitude has had issues with the backup camera not working properly. It is NOT included in the recall for the 2022-2023 Compass with the same issues. The screen display will only show a black screen with "Check entire surroundings". When I was leasing, I took the vehicle to the dealership a few times for this issue. The backup camera was replaced in 2021 but it continued. It froze up as I was leaving the dealer so the tech got to see what was happening. He said it was was something in the wiring. Again It worked for awhile BUT the black screen returned and NOW sometimes the camera will appear as if it is on delay (freezes).The dealership said they would not replace or repair what they have already fixed under warranty. If you wiggle the wiring leading from the trunk into the car, the camera may come back on. Once you wiggle the wires you have to gently close the trunk but if you open it you have to repeat wiggle then shut gently. Lately it appears more of a delay when camera is on which is a major safety issue. The camera shows that it is clear when actually it may not be. I was pulling out of a parking spot when the camera was on delay. Thankfully I was able to avoid an accident when a car was approaching. However something is preventing the image from appearing on the screen which decreases visibility and increases the risk of a crash. It resembles "buffering" when it is "delayed". Since there is an exact issue as well as a software update for newer Compass models, this recall and fix should also include my 2018 Jeep Compass. Please add the 2018 Jeep Compass to this recall.

Filed Mar 3, 2024 · Electrical · MI · crash

My Radio has formed a bubble in it which is causing it to glitch and my backup camera to malfunction when driving and backing up I hit my fence because my radio glitched and keep having to replace the auxiliary battery in my jeep it’s been replaced several times

Filed Sep 1, 2023 · AZ

The rear view camera display stops working and only shows a black screen. I am unable to clearly see behind me when backing up. This is especially troublesome at night. I have taken the vehicle back to the dealer 6 times for repair. They have replaced the camera 4 times and adjusted the wiring 2 times. The camera still doesn’t work occasionally but I don’t take it back because the dealer told me it was no longer under warranty and I would have to pay for it. The only inspections were conducted at the dealership for repairs. There were no other indications of a problem until June 2020 when the screen only displayed black when the car was in reverse.

Filed Feb 11, 2023 · Driver assistance, Transmission · NC

My 2018 Jeep Compass started out having minor issues that I just blew off at first. First thing I noticed after purchasing it new was the cruise control wouldn't allow me to set speed. It only happened randomly, now its every other time the jeep starts up. Then my back up camera started going black. It worked more times than not. Well, time goes by and now the whole touch screen is black, or white lines, upside down, and sometimes just rolls then completely black. Another day, my oil change light came on, (2000 miles before it was due) and the parking brake engaged itself and cut off. It wouldn't start back up for about 3 mins. I checked the oil level and it was way below the oil pressure gauge. So i added oil and it seemed to fix the issue. Which brings us up to date until today, my car was sitting still in a parking lot for about 15 mins. All of a sudden the dash clutter turns red with the message Transmission needs service. I cut the jeep off and turned it back on and when reversing, it jumped and knocked really hard and when put in drive wouldn't accelerate above 30 mph. I pulled into auto zone and had them read the check engine light and the code said P1DD2-TORQUE request singal from TCM Denied. Most likely solution: REPROGRAM ELECTRONIC SHIFT MODULE (ESM) POWERTRAIN SYSTEM.

Filed Sep 24, 2022 · Electrical · MI

The vehicle has a backup camera that works intermittently, but frequently shows either a black screen or a frozen image. I have scheduled service at the local dealership on two occasions, had to wait at least two weeks both times because the dealership could not work us in quicker. The camera started operating a day or two before the appointment on both occasions, so the dealership didn't do anything but verify that the camera is operating correctly. Note that this problem is recurring, but the intermittent nature has prevented any real diagnosis by the dealership. There are numerous anecdotal stories on the internet regarding this issue, but there does not appear to be any action by the manufacturer. Also, it is hard to get clear pictures of the screen, but I attached two with the hopes that they help. One basically shows the screen while the other shows the indicator is in reverse.