Back-up camera (reverse) is inoperable. Camera image is black.
2018 Jeep Compass: backup camera failure
64 of the 951 complaints about the 2018 Jeep Compass describe backup camera failure.
- owner complaints
- 64
- of this car's complaints
- 7%
- typical repair cost reported
- $1,000
- typical mileage
- 15,000
- recalls
- 2
Backup camera failure by model year
What owners say
Uconnect screen/ no available back up camera has ceased to work due to condition of screen faulty thermal glue visable navigation unusable phone calls made by the system with no human interaction repeatedly operatior distraction is occuring due to these issues screen delamination screen is black or displays color block lines back up camera is not able to be used calls are made by the system on its own repeatedly changes heating climate control on its own while operating vehicle
My odometer flashes since buying. Bluetooth connection causing screen to glitch and jump between settings. Screen turns blue and back up camera doesn’t work randomly. Overheating issue came out of nowhere. No check engine lights. The jerking is a hazard while driving. The vehicle has been inspected and repaired by multiple shops. All these issues have been hazardous to me and my family.
The contact owns a 2018 Jeep Compass. The contact stated that while operating the vehicle the rear backup camera screen had malfunctioned and was unreadable with lines and a whited out image displayed. The was taken to the local dealer who diagnosed that the camera needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 35,000.
-Infotainment/Radio failure. Not available for inspection: its whereabouts are unknown to this driver-has been given to Jeep/Mopar. -Backup camera intermittently working: Would freeze up while the car was actively in reverse. While driving (vehicle in forward) backup camera would turn on & show footage of the car in reverse from much earlier in the day (>7 minutes have passed since reversing the car). Safety risk to self/others as the back up camera was inoperable while in reverse. -Radio remained on despite the car being off, driver & passenger entering & exiting multiple times, locking/unlocking the car, etc. It stayed on 18 minutes before this driver shut it off manually. Safety risk to self/others as the car battery was at risk of being drained despite the car being off. -Problem was diagnosed & radio replaced by Jeep dealership. -No inspection by police or insurance. Radio was replaced before it could produce real safety events -No warnings available/applicable. Problem began intermittently & then became a daily issue.
The contact owns a 2018 Jeep Compass. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact reported that the rearview camera display was intermittently blank, and no image was visible. The contact stated that occasionally the image froze and was not properly displayed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Hello,2018 jeep compass 4x4 with 35,000 miles. Backup camera screen half blacked out, can't use features without or see. Many of these jeep screen radios are defective and should be recalled at 900. Also sway bar links are weak,broke two times. Should be recalled do to plastic like part and for a front end that is disgusting. Are these being investigated?
Key fob not found, tpms not reading but sensors are good, backup camera beeping when things are not behind and continues to beep in drive, engine stalling, worn motor mounts due to no reason
The vehicle backup camera has never worked reliably since we purchased the vehicle. It will work intermittently but lately for the last several weeks, the backup camera does not come on at all, ever. The dealership is saying we'd have to bring it in for a several hundred dollar assessment on how much it might cost to fix it and doing research online it could be hundreds into well over $1,000. We could install an aftermarket camera significantly cheaper, but since the vehicle has one in its system, it should freaking work!
Car is equipped with a backup camera, but unfortunately, the infotainment screen is failing, and the rearview camera is distorted and unable to provide clear rear visibility. This is a common problem with these, and I suspect it is a failed cooling fan for the infotainment unit. It is only a matter of time that the screen will be a complete failure and hopefully not during a reversing evolution. My vehicle only has 60k miles. I have not taken it to the dealer because I do not have another vehicle to drive if this is in the shop for 2 weeks just to be inspected. Feel free to investigate my vehicle for this issue.
My infotainment screen did this (pictures) while I was driving. Not sure what caused this or anything. It tends to fix itself after a few minutes, but other days it does the same thing. Doesn't work then fixes itself. No warning lamps popped up. The component has not been inspected by anyone yet. I have not brought it to the dealer yet for them to recreate the problem. I have not seen a TSB on it. Since the screen does this, it is very concerning for people who use the backup camera religiously as they could run into a person in the parking of a grocery store. Now that I am aware of the problem, I make sure to take extra caution to look when backing up.
Unknown but the vehicle only has 30,000 miles and the back up camera is mostly blacked out. I feel is is a safety concern Jeep isn't fixing even out of warrenty or acknowledging. After reading numerous forums on this problem, there are quite a few yr models that are affected. The cost to replace a screen is so much. Also the u joints went bad and the dealer said it's a flaw also and I paid to have replaced under 30,000 miles. Thank you; [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service bulletins that may apply
- Service 4WD Light Illuminated Customers must experience a Malfunction Indicator Lamp (MIL) illumination...
- Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays...
- Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged...
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Speaker - none
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
- Verify "Z" part number availability
Related recalls
Electrical system: wiring: front underhood
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
- Risk
- A vehicle stall can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U87.
Recall number 18V524000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
- Risk
- An instrument cluster that is too bright, and cannot be dimmed, can reduce the driver's ability to see at night, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will update IPC software, as necessary, free of charge. The recall began December 8, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is T70.
Recall number 17V740000 · Recall details
Questions about the 2018 Jeep Compass backup camera
Is backup camera failure a common problem on the 2018 Jeep Compass?
64 of 951 owner complaints about the 2018 Jeep Compass (7%) mention backup camera failure. The model year with the most reports is 2018.
How much does it cost to fix backup camera failure on the 2018 Jeep Compass?
Owners who mentioned a price put the repair at about $1,000 (median of 5 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2018 Jeep Compass?
There are 2 recalls and 96 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2018 Jeep Compass
Stalling 280Check engine light 118Oil consumption 116Start-stop 57Won't start 57Headlights 45Engine failure 38Jerking 38Loss of power 30Overheating 21Warning lights 19Screen failure 18Won't shift 18Power steering loss 15ABS 12Hesitation 12Key fob 12Ball joint 11Harsh shifting 11Misfire 8Adaptive cruise 7Grinding brakes 7Steering lock-up 7Battery drain 6Wipers 6No deployment 5Door locks 5
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