Tl* the contact owns a 2002 jeep grand cherokee. The contact received two recall notifications for the federal safety agency campaign id number: 12v527000 (air bags). The contact stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The contact had not experienced a failure. Dr
2002 Jeep Grand Cherokee airbags complaints
Page 11 of 17: complaints 281 to 310 of 486, newest first, as owners wrote them.
Took my vehicle to bill bryan chrysler in friutland park florida, after making appointment for saturday 5/10/14 at 8am, checked my vehicle in. My vehicle was service from 8am- 1130am air bag light was still on, new my gear shift, was cracked, I had siliconed it. Now today 5/15/14 I am at work and I just notice that my emergency brake back cover was broke, now this I do not understand there was nothing wrong with my e-brake handle, I understand that this is a 2002 jeep grand cherokee, but I really don't think my vehicle should have been treated like that, I do know that there is a big problem here in the south, or maybe it's chrysler it's self but I really don't think a vehicle service, and a broken part after being returned to the customer, I do think that someone should have said something pertaining to the broken part, I would never have anything serviced by chrysler at all, the better business people should know how bill bryan chrysler in friutland park treats it's customers no matter weather it's a recall appointment or not.
Tl* the contact owns a 2002 jeep grand cherokee. The contact's vehicle was included in the federal safety agency campaign number: 12v527000 (air bags) and was taken to an authorized dealer, who performed the recall repair however, the air bag sensor warning light was illuminated. The contact stated tha the air bag warning light did not illuminate prior to the recall repair being performed. The vehicle was scheduled for a diagnostic test with an authorized dealer. The manufacturer was notified of the failure. The approximate failure mileage was 129,000.
The federal safety agency recall 12v‑527 states that an electrical overstress condition could damage the occupant restraint control (orc) module, causing the air bag light to illuminate and possible air bag deployment. On april 23, 2014 the local chrysler dealer made a wiring change to address the recall notice, but the air bag light remained on. The local dealer claims that the air bag module is defective requiring approximately $450 to replace it. If the condition of the recall could cause damage to the orc module, why wasn't it included as part of the recall by chrysler?
2002 jeep grand cherokee. Consumer writes in regards to airbag and seat belt problems. *smd the consumer stated the parts finally arrived after waiting for five months, he took the vehicle to the dealer to have the air bag and seat belt light rectified, since they were on. When he arrived to pick up the vehicle, he was informed, the recall did not resolve the problem . He was informed the air bag would not properly deploy in the event of a collision, if the air bag light was on. After further diagnosis of the problem, the dealer informed him the occupant restraint control module would have to be replaced. The consumer stated the original orc module was defective, he believed it should have been covered under the recall. *jb status update. Updated 06/17/14
2002 jeep grand cherokee. Consumer writes in regards to a faulty air bag sensor. *smd the consumer stated the air bag illuminated back in 2011. He received a recall issue in june 2013. When he went to the dealer, he was informed the parts were not available. In february 2014, the parts arrived and the sensor was replaced. However, the light illuminated again 4 days later. The consumer returned to the dealer, and was informed the air bag sensor was bad and it needed to be replaced at a cost of$200.00.
Tl- the contact owns a 2002 jeep grand cherokee. The contact stated that the passenger's side air bag warning light was constantly illuminated with or without a passenger occupying the seat. The vehicle was included in the federal safety agency campaign number: 12v527000 (air bags) and was repaired three times due to the recurring failure. The contact stated that the vehicle was still exhibiting the failure. The manufacturer was made aware of the issue. The failure and current mileages were unknown. Kmj updated 6/27/14*cn updated 07/08/2014
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 12v527000 (air bags) but was advised by the dealer that the part needed to complete the repair was not available. The contact received the first recall notice a year ago and had recently received a second recall notice for the same repair. The manufacturer was also contacted and could not provide a reasonable timeframe for when the vehicle would receive the recall repairs.the contact had not experienced a failure.
Rollover accident and no airbags deployed. Left hand injured from the broken glass. Unable to sleep due to the incident. Recall was sent but the part was never in or issued prior to the crash.
2002 jeep grand cherokee. Consumer writes in regards to airbag system occupant restraint control module recall issues. *smd the dealer informed the consumer, the part was not available, due to it being on back order.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag light illuminated. The vehicle was taken to the dealer where it was found that the air bag wiring harness needed to be replaced and was repaired under the federal safety agency campaign number 12v527000 (air bags). After the repair, the failure recurred. The manufacturer was not contacted about the failure. The failure mileage was not available. Updated 07/15/14 ma the consumer stated the occupant restraint module needed to be replaced an was not covered under the recall. Updated 07/18/2014
Tl* the contact owns a 2002 jeep grand cherokee. The contact was driving approximately 25 MPH and crashed into another vehicle. The air bags failed to deploy. The driver sustained neck and back injuries, and a police report was filed. The vehicle was destroyed and towed to an independent mechanic. The manufacturer was not notified of the defect. The approximate failure mileage was 120,000.
I called the jeep dealership in brooklyn park, mn, to schedule work related to the ocr module recall notice we received in the mail from chrysler. The jeep dealership stated they do not have the parts to perform this recall and do not know where we can go to have the work done. Thus, per the written recall notice, we are completing this online complaint form. We would appreciate help to determine how we can get this recall work completed on our 2002 jeep. Thank you in advance.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle was included in the federal safety agency campaign id number:12v527000 (air bags) but was advised by the dealer that the part needed to complete the repair was not available. The contact had received the notice months ago and had continued to contact the dealer to no avail. The vehicle was taken to an authorized dealer who stated that the seatbelt sensor, right front sensor needed to be repaired in addition to the orc module repair pertaining to the recall. The vehicle had not been repaired and the sensor light had continued to illuminate at random for the airbag. The manufacturer was notified of the failure. The approximate failure mileage was 83082.
2002 jeep grand cherokee. Consumer writes in regards to air bag system recall notice and vehicle starter problems. *smd when the consumer took the vehicle to the dealer, for the recall, the dealer informed the consumer the vehicle wouldn't start. The dealer stated a starter was needed.
It has been a year and half since I received my first notice that my jeep had a recall. Safety recall m35/the federal safety agency 12-527. I have contacted my jeep dealer at least four time in the last 12 months and was told there wasn't any parts for the repair or recall. How long do I have to wait for the repair as chrysler does seem to care if there are any parts to fix this recall.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated his air bag light came on and continuously stayed on. The contact stated that the manufacturer repaired the failure, however the failure recurred . The vehicle had not been repaired. The failure mileage was unknown. Updated 05/12/14*lj updated 05/15/14
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning lamp illuminated. The vehicle was taken to the dealer where the federal safety agency campaign number: 12v527000 (air bags ) was performed the recall repairs but the air bag warning light remained illuminated after the repairs. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 90,000 and the current mileage was 125,000.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while driving 10 MPH and making a left turn, the air bags deployed without warning and caused the contact to lose control of the vehicle. The contact crashed into a parked vehicle and sustained a dislocated finger. A police report was filed of the incident. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure and current mileage was 124,000.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of the federal safety agency campaign number: 12v527000 (air bags) and attempted to have the vehicle serviced numerous times but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure.
I work at a dealership washing cars. We just sold a 2002 jeep grand cherokee. I was running the jeep through the carwash. My foot was on the brake, and suddenly the vehicle accelerated propelling me into a wall, and the airbag deployed. I was injured in the accident and went to an urgent care.
I have been receiving recall notices for 2 years. Safety recall m35/the federal safety agency 12v‑527. Every time I have tried to take my vehicle in for the repair, I am told they do not have the parts available. Seems to me that they should after all this time.
Tl* the contact owns 2002 jeep grand cherokee. The contact stated while driving various speeds, the air bag warning indicator illuminated intermittently. There was a recall under the federal safety agency campaign id number 12v527000 (air bags) however, the required part was unavailable to perform the repair. The manufacturer was not notified of the problem. The approximate failure mileage was 75,000.
I have been attempting to have local chrysler dealership complete repair on safety recall m35/the federal safety agency 12v‑527 for almost two years and they keep saying they are waiting on parts from manufacture.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated the vehicle was remedied under the federal safety agency campaign id number: 12v527000 (air bags) however, the air bag warning lamp remained illuminated. The vehicle was not taken for inspection or repairs. The manufacturer was made aware of the issue. The approximate failure mileage was 117,679.
Neither chrysler nor a "local" dealer will supply the part needed for me to install the fix. I'm a qualified mechanic and have all the needed factory tools including the drbiii and access to tech connect. Reading through the chrysler document dated november 7th 2012, I fully understand the issue (material change in the squib capacitor) and the patch chrysler is offering. The proper fix would be replacement of the defective capacitor. I am asking for the part so that I can do the fix - nothing more.
I received a jeep airbag recall notice this week and when I took it to the dealer they told me that I need an airbag now. I have had to wait over a year for the parts to come in and the dealership has tried to fix my car four times for this issue attempting to use the wrong connectors to fix the issue (they told me this on the last repair attempt). Now they claim that I must pay for an airbag. I believe that their defective repair attempts or having to wait so long for parts is the reason that the airbag now needs replaced. Chrysler customer service is denying my request to fix my airbag. Can you provide any assistance? They have deprived me of the ability to sell my car for the last year, and now I can't sell it until this latest issue is fixed. The cost of the repair is $1600.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported november 2012, there should have been a remedy available before february 2014. The contact stated that the manufacturer had exceeded a reasonable time for the repair. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november 2012, there should have been a remedy available before february 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Over 3 yrs ago I received from chrysler a safety recall notice and every time I call the jeep dealer they tell me that the parts haven't been made yet. Today I received another recall notice for the occupant restraint control module and still no parts. This is should not happen and you should have the parts after all this time. This is very dangerous and I want this fixed.
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