The contact owns a 2004 Jeep Grand Cherokee. The contact stated that on multiple occasions while attempting to start the vehicle, the engine failed to turn over. The contact stated that the vehicle started after approximately five attempts. The contact then stated that she heard a loud noise near the fuel tank after the vehicle was started and while driving. The check fuel warning light, the check engine warning light, and the check pressure warning lights were illuminated. The vehicle was towed to an independent mechanic where the brakes were serviced; however, the vehicle was not diagnosed. The contact then stated that the mechanic noticed that the fuel pump was in the back seat of the vehicle and stated that the fuel pump was missing. The contact was advised to take the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,359.
2004 Jeep Grand Cherokee fuel system problems
44 complaints (3% of all complaints for this car). Typical mileage when it fails: 96,075. 3 crashes reported.
- owner complaints
- 44
- of this car's complaints
- 3%
- typical mileage
- 96,075
- crashes
- 3
- recalls
- 0
Which part fails
- Storage: tank assembly: mounting1
- Storage: tank assembly1
- Fuel injection system1
- Delivery: hoses, lines/piping, and fittings1
At what mileage
Complaints by mileage at the time of the problem.
Jeep Grand Cherokee fuel system problems in other years
Related recalls
No recalls on record for this model year.
Related investigations
Crash Related Fuel Tank Fires
ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fatalities and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and medium SUVs) built during the same time period.In the RRL, ODI described how the location of the aft-mounted fuel tank made the SVs vulnerable to rear impact crash fuel tank failures.During the analysis, besides the high speed/high severity crashes present in both the SV and peer vehicles, ODI observed a significant number of low and moderate speed rear impact crash related fires and leaks, particularly in the Liberty.The data also demonstrated that SVs originally equipped with towing hitch receivers (trailer hitches) appeared to be under-represented in rear-impact related fuel tank failures.In the RRL, ODI requested that Chrysler provide its response by June 18, 2013, otherwise the federal safety agency might proceed to an Initial Decision that the SVs contain a safety-related defect.Chrysler responded to the RRL on June 4, 2013 and vigorously disputed the tentative findings of the RRL.Among other things, Chrysler argued that the SVs had an overall safety record superior to their peers, met or exceeded all applicable federal motor vehicle safety standards (FMVSS) and only experienced fires in severe high energy rear impacts.Nonetheless, while continuing to maintain that the SVs did not contain a safety-related defect, Chrysler proposed a recall (13V‑252) of approximately 2.5M (1.6M currently registered) model year (MY) 1993 - 1998 Grand Cherokee (ZJ) and MY 2002-2007 Liberty (KJ) vehicles on June 18, 2013.The recall remedy submitted by Chrysler would employ a hitch receiver assembly consisting of a steel cross-member behind the fuel tank with forward-projecting arms bolted to the frame rails on either side of the fuel tank.For the MY 1999 - 2004 Grand Cherokee, Chrysler indicated it would conduct a customer satisfaction campaign and inspect vehicles equipped with aftermarket tow hitch receivers, and if necessary, replace any such hitch receivers whose conditionmay increase the risk of fuel system failure in rear crashes.Examination of the available data established that the MY 1999 - 2004 Grand Cherokee did not pose the same magnitude of safety risk as the MY 1993 - 1998 Grand Cherokee and MY 2002-2007 Liberty, particularly in low and moderate speed rear impacts.Because the agency has concluded that the vehicles do not present an unreasonable risk to safety, ODI is closing its investigation of the MY 1999 - 2004 Grand Cherokee.Although it was not within the scope of the Petition initiating this investigation or the Preliminary Evaluation preceding this EA, ODI also examined the performance of the MY 1993 - 2001 Cherokee as part of this investigation.the federal safety agency's assessment of the available data for the Cherokee did not establish an unreasonable risk in comparison to peer vehicles.ODI does not approve proposed defect remedies.While offering to install hitch receiver assemblies on the MY 1993-1998 Grand Cherokees and 2002-2007 Liberty, Chrysler did not, in ODI's view, provide enough evidence demonstrating the effectiveness of the proposed remedy in rear impacts.The Complete Summary for this Closing Resume (EA12-005) can be seen by
EA12005
Crash Related Fuel Tank Fires
the federal safety agency has conducted extensive analysis of the data regarding fuel tank integrity for the model year (MY) 1993-2004 Jeep Grand Cherokee (JGC). As a result of that work, the agency has decided to upgrade its safety defect investigation to an Engineering Analysis and to expand the scope of vehicles included in the investigation. the federal safety agency's assessment of the data collected during this investigation indicates that rear-impact-related tank failures and vehicle fires are more prevalent in the JGC than in the non-Jeep peer vehicles. In addition, the agency's analysis of its FARS data for the peer vehicles and three Jeep models shows a higher incidence of rear-impact, fatal fire crashes for the Jeep products.PE10-031 had focused on the fuel tank system integrity of the JGC vehicles during rear-end collisions and impacts.The fuel tank is located at the rear of the vehicle, between the bumper and axle, and is manufactured from a plastic material (HDPE).Three peer vehicles (across the same MY range as the JGC) were identified for comparative assessment: the Chevrolet Blazer, Ford Explorer, and Toyota 4Runner.ODI has collected and assessed a significant volume of data for the JGC and three peer vehicles under the Defect Petition (DP) 09-005 and PE10-031, much of which was either provided by the petitioner or by the subject and peer manufacturers in response to ODI's information request letters.the federal safety agency has also utilized its FARS database.Fatal crash data was collected for the JGC and its three peers, along with data for two other Jeep vehicles, the Cherokee and Liberty, which were also manufactured with rear mounted fuel tanks and assessed by ODI as Jeep peer vehicles.Based on the agency's current analysis, ODI is upgrading its investigation to determine whether the subject vehicles contain a defect that presents an unreasonable risk to safety.The subject vehicles for EA12-005 will be MY 1993-2004 JGC, MY 1993-2001 Cherokee, and MY 2002-2007 Liberty; the estimated production volumes for these vehicles is approximately 5.1 million, although attrition is a factor for the older vehicles.Please note that the counts shown in the above failure report summary are for the JGC only (values shown in the total column are unique).Data for the other Jeep models and possibly other peer models will be collected during the investigation.The ODI reports cited above can be reviewed online at www-odi.the federal safety agency.dot.gov/owners/Searchreference under the following identification (ODI) numbers:506249, 549376, 734783, 869217, 10009553, 10335943, 10351589, 10351980, 10357528.
PE10031
Fuel Storage System Crash Related Fires
In a letter dated October 2, 2009, the Center for Auto Safety (CAS) petitioned the federal safety agency to open a defect investigation and recall model year 1993-2004 Jeep Grand Cherokees.CAS alleged that the subject vehicles have defective fuel tank storage systems that present a fire hazard in crashes. CAS alleged that the plastic fuel tank's placement behind the rear axle and below the rear bumper, and the lack of adequate shielding, make it more vulnerable to rupture or leakage from a rear-impact by another vehicle (including damage from other components located on the Grand Cherokee), or in the case of rollover crashes, from other external objects.CAS also alleged that the fuel filler neck tears off in crashes.In its petition, CAS cites data from the federal safety agency's Fatality Analysis Reporting System (FARS) showing 172 fatal fire crashes with 254 fatalities involving the subject vehicles from calendar years 1992 through 2008.CAS stated that there have been at least 44 crashes with 64 total fatalities (subject and non-subject vehicles) where fire was entered as the Most Harmful Event (MHE) in the FARS database.In response to the CAS petition, ODI made a preliminary examination of available data.FARS data showed 2,988 occupants of the subject vehicles have died in crashes since 1992.Of those, 55 died in 44 crashes where fire was listed as the Most Harmful Event.Identifying crashes most likely associated with the alleged defect as described by CAS (defined as the subject vehicle being struck at the 5, 6 or 7 o'clock positions) isolated 10 crashes with 13 occupant fatalities.ODI also reviewed the Vehicle Owner Questionnaires (VOQ) database and identified 12 reports alleging A) a post-crash fuel tank leak and/or B) a post-crash fire potentially related to a fuel tank leak.Of the 12 reports, 10 involved fires (two involved fuel leaks only) with 9 alleged injuries and 1 alleged fatality.The existence of these post-crash fires does not, by itself, establish a defect trend.Further review and investigation into these incidents is needed to determine the existence of any relationship between the alleged defect and each fire or leak.It should be noted that ODI also conducted a preliminary review of the Early Warning Reporting (EWR) data that did not find the subject vehicles to be over-represented for post-crash fires.ODI's initial review neither supports nor excludes the possibility that a defect exists in the subject vehicles.However, ODI has always taken the position that vehicle fires pose a significant safety risk.Accordingly, ODI has granted the petition to further investigate the conditions associated with post-crash fires in these vehicles.
DP09005
What 2004 Jeep Grand Cherokee owners say
Most recent owner complaints, unedited.
The ECM is malfunctioning causing vehicle to stall and misfire at any speed mainly when accelerating making it hard to keep under control safely.
The check engine light gives a code ( signal loss from cps and ckps) can't accelerate without backfire and missing. Sometimes when crossing r/r tracks the engine will die it starts back up after you wiggle the 3 main connectors
The part of factory installed gas tank skid plate broke. The piece underneath the tank back part fell to the ground while the forward part remained attached. If I was backing up, the plate could have caught on the ground forcing plate into the gas tank spilling gas and possibly causing a fire from the friction or hot exhaust . At the time I was just pulling out a gas station when I heard a scraping noise. I pulled to the curb and looked under the car and saw the plate hanging there. If I had backed up I could have easily ruptured the gas tank and cause a fire. This plate is attached to the main skid plate by welds and is a very heavy gage and will not bend easily. What would happen if the front of the plate fell while I was traveling down the highway at highway speeds?
I have owned my jeep for 3 yrs now and its has been a wonderful vehicle but last yr I noticed the gas tank cover starting to hang down. Now there is a big piece about to fall off and the tank is completly exposed. I have read a lot about this issue and am not sure what is going on. It seems that I may be able to have a hitch installed and maybe not. It seems there is a huge issue with this and is my tank going to just fall down one day. Also why cannot any one get the air bag restraint module for the recall of my vehicle. What good is having a recall if they can drag their feet. I just would appreciate some info and help to get my car fixed. Thank you
Tl* the contact owns a 2004 jeep grand cherokee. The contact stated that the fuel tank detached while the vehicle was being driven. The driver pulled the vehicle over to the side of the road, strapped the tank back to the vehicle, and drove home. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 213,000.
The recall number is n74 which was to have the rear of it to be reanforced they tell me this is no longer available and I was driving and the gas tank fell down almost fell off because the gas tank strap broke witch there was only one on it I was going 55 MPH for 7 miles
Tl* the contact owns a 2004 jeep grand cherokee. After starting the vehicle, a strong fuel odor was detected inside the vehicle. The vehicle was taken to an independent mechanic who was unable to find a leak. The vehicle was not repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was 88,000.
Takata recall - had my 2004 jeep grand cherokee in for the recall in january 2018. They fixed airbag recall and problem seatbelt light constantly being on even when driver is correctly seatbelted in- the light stays on. Now, it is august 27, 2018 and both air bag light and seat belt light are back on. Also, the fuel tank skid plate is completely rusted through. This leaves the gas tank fully exposed, leaving you susceptible to any number of possible scenarios where the fuel tank could ignite, especially if one was to be rear ended by another vehicle. It is not protected by "solution" to replace the tow bar package. I know serveral other people with the same vehicle and fuel tank skid plate rusting through completely. This combination of the takata airbags deploying unexpectedly along with the exposed fuel tank, & truly endangers the lives of the driver, all occupants and potentially anyone else in the vicinity, if one or both we're to explode. Potentially caused me lose of life to those involved.
"takata recall" my driver's seat has been replace once, at my own expense, due the seat becoming extremely "wobbly" and being broken from the bease frame and frame under seat. I was on highway driving when the seat first became slightly unstable, had I unfornatunately been struck from the rear, I would've been violently thrown forward. I have researched this matter and found that there had been a recall for the 2004 jeep grand cherokee laredo wj, yet I found nothing on this site. It costs me $600, which is a lot for a disabled veteran. But my safety comes first. Please look into this
Questions about the 2004 Jeep Grand Cherokee fuel system
Does the 2004 Jeep Grand Cherokee have fuel system problems?
Owners have filed 44 complaints about the fuel system of the 2004 Jeep Grand Cherokee, 3% of all its complaints.
At what mileage do 2004 Jeep Grand Cherokee fuel system problems start?
The typical (median) mileage in owner complaints is 96,075 miles.
Was there a recall on the 2004 Jeep Grand Cherokee fuel system?
There is no recall for this problem on this model year.
What year does the Jeep Grand Cherokee have the most fuel system problems?
The Jeep Grand Cherokee model years with the most fuel system complaints are 1997 (305 complaints), 2011 (283 complaints) and 2012 (248 complaints).
Other 2004 Jeep Grand Cherokee problems
Airbags 326Visibility 214Brakes 159Seats 149Electrical 144Engine 90Acceleration 77Steering 73Transmission 54Body 36Lights 28Seat belts 27Suspension 22Wheels 11Tires 9Driver assistance 6Locks 6
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