I am writing to you about an area of concern regarding my 2012 jeep grand cherokee overland. For no reason I have a crack in my windshield while the car was parked. This crack extends vertically from the top center of the windshield around the rear view mirror and then extends horizontally the remainder of the way. I understand cracks happen, though when I did some searching around the internet, I notice that this is far from an isolated incident. I have found dozens of threads on the same topic...and not just a crack that appears for no reason, but all these cracks are in the same location. This is not a coincidence. Below are a few (one contains pictures). Http://townhall-talk.edmunds.com/direct/view/.f19a60e (scroll down to entry # 8-10) http://www.jeepforum.com/forum/f309/2012-overland-hemi-cracked-windshield-1362551/ http://www.truedelta.com/jeep-grand-cherokee/problems-144/2012 (scroll about halfway down) these pictures show an identical crack to the one that I have experienced. Also of concern is that in the one post the user states that the windshield is on back-order from jeep...clearly jeep is selling a lot of replacement windshields. As we all know the windshield is one of the most dominant safety features on a vehicle and it is clear that there is a defect in the vehicle that is causing these cracks, likely a structural issue with the jeep grand cherokee. It would seem to me that an issue with a vehicle compromising the single most important safety feature of a car isn't to be taken likely and warrants investigation. I would be happy to provide you with pictures and can make myself available to speak at your convenience. Also you should note that upon taking my car to the dealer, they were explicit that this was not a warrant-able item, leaving me with no issue than to submit a claim on my insurance. Kind regards, steve gonda
2012 Jeep Grand Cherokee brakes complaints
Page 11 of 11: complaints 281 to 289 of 289, newest first, as owners wrote them.
This jeep was replaced because the prior jeep was lemon law. The engine light appeared after about 3 weeks of purchase, the car was brand new. Like the last jeep, it would stall causing loss of power brakes and power steering. The electrical system would also freeze (navigation and radio) constantly and would not fix itself unless the battery was unplugged. Shave jeep in thousand oaks, ca upgraded the engine and navigation software, but problems resumed short after. Shaver jeep then informed me that they would only look at the vehicle if the engine light was on. The engine light would go on and off so it was hard to time it right to bring it into the shop. Because of this "rule," shaver jeep will not acknowledge that the car has been brought in for repair 7 times. As of today, the car stalled on a busy freeway and put the passengers in danger. Constant engine code: crankshaft position sensor.
On june 2 after cleaning the car at the car wash (manually) on the way back to our home all the lights of the dashboard lit up for all services to be done and the wipers activated by themselves. The safety belts are no longer working and the lights of the car are not functional. You do not have blinkers, seat belts or brake lights. The RPM needle goes up and down randomly and the engine continues to rev up and down. The brakes feel as if they are not working to full strength, car was turned off and restarted to see if problem with dashboard still exist. Car started with the same problems, but was unable to shift into gear. Car was towed to dealership for service. The car was serviced at brigham-gill dealership (original sales dealer) on 03-june-2013 giving it back to me with the reset of all modules and deemed ok at that point. On 08-june-2013 the same exact problem happened while driving to virginia beach. Car started same problems experienced on 03-june-2013. Car is at new jersey dealership for repairs. Car dealer in nj noted that there was a new computer module replacement to said vehicle in january timeframe. Each time the car has this problem, you are not able to either start the vehicle or move car out of park position.
The incident occurred during acceleration up an entrance ramp incline from 30 MPH to 50 MPH entering the highway. When entering the highway a vehicle moved into my path at which time, I quickly moved my foot from the accelerator pedal to the brake pedal to find the brake pedal was hard to press and my car did not respond to any brake pedal input, at that moment. I had to swerve to avoid contact with the other vehicle. A very short time later, the brakes appeared to function normally again. I was able to recreate this condition multiple times and brought my vehicle in for service. They were unable to recreate the condition initially. I rode with the technician and walked him through the steps to recreate my experience. He confirmed the condition existed. The dealership has replaced a brake booster vacuum hose and can still create the condition in my vehicle "a brake pedal that is hard to depress and does not slow/stop the vehicle immediately." chrysler has stated it is aware of this condition in it's pentastar 6 cylinder due to low vacuum brake boost under certain conditions and describes the condition as a "characteristic" of the engine, further explaining the "vehicle is working as intended." while every one at the dealership and chrysler was nice this is a safety concern that needs to be remedied immediately. Not having responsive brakes under all conditions is not acceptable, this is not a "characteristic" but a design flaw that someone needs to address before too many units are on the roads and experience the wrong conditions at the wrong time and someone is not able to swerve or stop in time. I can't imagine this has not occurred already. There is a "chrysler start case" with this information in it.
Driving the vehicle from the driveway doen the road to a stop sign. When applying the brakes noticed that the pedal went down to the floor and the brakes did not grab to stop the vehicle. Holding the pedal to the floor heard a sound (like air releasing from a basketball) and the vehicle slowly began to slow down and roll to a stop. Acrefully reached my destination which was a short distance. Left vehicle in parking lot and went to work. Came out approximately three hours later. Air temperature had warmed up to above 32 degrees. Drove vehicle again and brakes worked normally. Called dealership the next day and they said since no ABS light came on they really couldn't do anything. They suggested that maybe there was air in the brake line. Well on feb.18th it happened again after the vehicle was outside in the cold and the wind chill was in the single digits. I called the dealership immediately and was told to bring it to them. I did and the service person when moving my vehicle to "around back" had the same occurance. Brake pedal going all the way to the floor and vehicle rolling to a stop. Well the mechanic didn't get to the vehicle until later in the day when the air temperature warmed up and he found that the brakes were functioning normally and he could not find any issue with the brake lines, brake master cyclinder, or ABS. The dealer has kept the vehicle overnight but I am concerned they will find no issue. I do not want to drive the vehicle until I am assured that the brakes will function properly in all weather condions.
I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after I bought it I started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. This time I was not able to drive to the dealership - I had to tow it in because it was not drivable. I have taken it to the dealer ship 3 times for them to check on these things & everytime I take it in they tell me they are "unable to recreate the problems" & cannot help me. I have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, I go to voicemail, or no one is available. They called me today, after having it for 4 days, and told me the check engine light was for a "evap perg system" so they replaced a hose & updated my power control module as a precaution. When I asked them how this had anything to do with my engine problems he could not explain it. When I asked him why my engine has problems he could not explain it. No one there wants to help me - what I feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. I have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me I am imagining things and I should stop complaining and be thankful that I have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that I am a liar and I am making up stories so the situation looks worse then it actually is.
2012 jeep grand cherokee. Consumer states problem with vehicle brakes *tgw the consumer stated he had several close calls when he suddenly had to slam on the brakes and the vehicle seemed to take additional time to stop.*jb the consumer stated when the dealer placed the vehicle on the hoist, they found the vacuum line going into the rear of the intake manifold off the vehicle. With no vacuum line and an open vacuum leak, there was no power brakes. The repair amounted to installing the line and a clamp which was not done at the factory. Updated 12/19/12
Preparing to back from my garage, I stepped on the brake and placed the selector in reverse. Despite my holding firmly on the brake, the jeep grand cherokee moved backwards as if sliding on ice. It collided, at a slow speed, with a car parked opposite on the driveway. While continuing to apply the brake, I moved the selector into drive in order to pull forward away from the other vehicle. The jeep lunged forward with the front tires remaining stationary and sliding along the ground. The vehicle crashed into the stone column between the two garage doors. The car was damaged to the extent of at least $5,700. There was damage to the building and to one of the garage doors. I am fearful of driving the jeep grand cherokee even after repairs are completed. If I had been in a parking lot or at a stop light there could have been severe damage or injury from this incident.
Yesterday, 5 jan 12, as I approached a stop light I removed my foot from the gas and applied the brakes. The vehicle did not slow down as expected. It was as if the engine was fighting me. I put the car into neutral and the rpms shot up to about 5000 and then went back down. The cruise control was not engaged and my foot was on the brake, not on the gas. Today, as I was coasting towards an intersection, foot off the gas, I stepped on the brake and again the engine revved up causing me to have to press very hard on the brake to stop. After no more than one or two seconds the problem disappeared. This could easily cause a serious accident.
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