Tl* the contact owns a 2012 jeep grand cherokee. The contact received a notification for the federal safety agency campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The contact stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
2012 Jeep Grand Cherokee brakes complaints
Page 6 of 11: complaints 131 to 160 of 289, newest first, as owners wrote them.
I did not have an actual incident with the vehicle - my complaint is about the lack of action for certain recalls. I received a recall notice on august 22, 2014 stating that the brake booster on my vehicle may prematurely corrode and ingest water. If the water freezes, the driver may have to apply force which may slow the driver's brake reaction time and cause a crash without warning. Quite a frightening scenario. I called my jeep service center and they told me that the repair part for this recall is on backorder due to a parts shortage. I was asked to be put on a list and they would call me when the part arrives. I called the service center on december 18, 2014 (4 months later). I was told that I am number 124 on the waiting list and that they were only at number 40. I was told that chrysler only sends the service center one repair part at a time and when they complete one repair, then chrysler sends them another repair part for the next customer. I then asked the service manager if it is dangerous to drive the vehicle with this faulty part - he did not answer me - all he said was that "he knows what I know". Also a frightening scenario. During the 4 months that I have been waiting for this repair, I received another recall notice for an alternator dioide that may experience rapid failure in which voltage may drop to critical levels and disable the antilock brakes, the electronic stability control, the electronic control module, and the central body controller. This may lead to vehicle shutdown and/or an electrical fire. This recall notice states plainly that "the parts required to provide a permanent remedy for this condition are currently not available". Crazy!
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 2/24/15*cn the consumer stated he has been on a waiting list, since july 2012. Updated 03/02/15
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the federal safety agency campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. Updated 3/4/15*cn updated 03/26/15
Tl* the contact owns a 2012 jeep grand cherokee. The contact received a notification of the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received a notification of the federal safety agency campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Around sep of this year chrysler notified me of two recalls on my jeep grand cherokee; p36 / the federal safety agency 14v‑391 (sun visor wiring) and p14 / the federal safety agency 14v‑154 (brake booster corrosion).. When I contacted the local dealer they told me to wait until oct as the manufacturer didn't have parts available. I contacted the dealer, planet jeep in flagstaff, az on 10 oct and was told chrysler was rationing parts and that they would place me on a list. I've been in that virtual queue waiting on parts since 10 ocvt 2014 and every time I call the dealer I'm still on the list. I contacted chrysler to complain about the poor service as I've been waiting for parts to fix safety problems for going on three months. I've been through several recalls over the past 40-years and have never experienced an excessive delay like this. It is actually easier to get my mercedes benz repaired and the nearest dealer is a 2 hour drive from hear. Chrysler has demonstrated a lack of concern and no sense of urgency to correct two safety issues with my vehicle. Their advise to me was to continue contacting my dealer to ensure I'm still on the waiting list.
I have been waiting for about 6 months to have my vehicle's brake booster repaired. I have contacted brenner chrysler jeep three times about this recall and chrysler once since my first recall notification. Each time I have been told that more than 100 vehicles remain ahead of mine at this dealership and parts are being shipped for repair slowly and erratically. I have been refused anything in writing to verify my place on the dealership's repair list. All my calls have been answered with unsympathetic, unconcerned, and uninformed responses, and until now, with chrysler's second notification, I was refused information on how to report this situation to the federal safety agency when I asked. Both brenner and chrysler refuse to update me on the availability of fixing this recall.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the federal safety agency campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) exceeded a reasonable amount of time for the recall repairs. The dealer informed that the manufacturer had not released the parts needed for the recall repairs. The manufacturer was not made aware of the issue. The vehicle was not repaired. The contact had not experienced a failure.
When received a safety recall notice for the brake booster prematurely corroding back in june 2014. I called ancira chrysler jeep dodge to schedule a service appointment on 4 june 2014. I was told I would receive a call in about two months when the parts come in. I called back on 4 september because I received a different recall notice but for the sun visor vanity lamp wiring risking fire...I was told the parts for the brake booster were still not in stock. It is now 24 december 2014 and I receive another safety recall notice for the brake booster. Please assist on how I am to get safety recall notice p14 and p36 repaired on my vehicle.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the parts to do the repairs were unavailable. The contact felt that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received a notification of the federal safety agency campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The contact stated that the parts were not available. The dealer did not give a specific date for when the parts would become available and informed that contact was 450th on the waiting list. The manufacturer was made aware of the delay. The contact did not experience a failure.
2012 jeep grand cherokee consumer isn't pleased with dealer doing recall repairs once a week *cn the consumer was informed his vehicle would on february 16, 2015, because there is a waiting list. Recall numbers 14v154000 and 14v391000.
Battery light came on after approximately 5 miles of driving after starting the car, on 10/5/14. This pattern continued for two days, and on the morning of 10/8/14 the car stopped running completely while I was pulling into the parking lot of the auto shop to have it looked at. While driving, I lost power steering and ABS before the car stalled completely a few moments later. I had to have the alternator replaced with only 50,000 miles on the vehicle. Several days later I learned of a new recall on chrysler vehicles due to alternator problems, and today I learned my vehicle was not a part of this recall because I have a 180 amp alternator, and those recalled were 160 amp. I am choosing to report this incident because I believe the failure of my alternator could have caused serious injury to myself or other drivers if I had been traveling at high speed when the battery died, and I believe the 180 amp alternators should be investigated for a possible recall.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that while driving at an unknown speed, the brake pedal was depressed but the brakes failed to respond. As a result, the contact crashed into a building and the air bags failed to deploy. A police report was filed and there were no injuries reported. The vehicle was towed to a dealer where it was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 33,183.
Recall p14 / the federal safety agency 14v‑154 I got this recall notice and called the dealer on june 5 to have the repair made. They said they did not have parts yet and would put me on the wait list and that I will be notified when the parts are available. I called again on july 18 (6 weeks later) and they said they still did not have parts and again said that I'd be notified. It is now december, over 6 months later, and I still have received no notice for this. I just called again and have finally been scheduled for january. I don't know how much of the fault is the manufacturer and how much the dealer, but it shouldn't be 7 months to fix a safety issue with my brakes. And if I'm told that I'd be notified when it can be scheduled, then I should be notified and not have to repeatedly call back.
I am sitting on 3 recalls on my vehicle list above, brake shield, visor wiring, and now alternator problem. I am not very happy with 3 recalls that they don't have part for, and the dealership can not tell me if and when parts will be in, I am to the point I don't want this vehicle anymore because of these issues. I don't wanna wait till there is a injury or fatality. I want this resolved or vehicle replaced. I am guessing the air bags will be next knowing there is a recall on them on other vehicles.
I received a recall notice. When I contacted my dealership they stated they have not received any parts for this recall from chrysler. The took my name for a list to call me when parts become available. It is now 6 months later and the dealership still doesn't have the part for this recall. I feel this is an unreasonable amount of time to have to wait for parts especially as important with a component of a vehicle such as brakes.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that while operating the vehicle in wet conditions, the vehicle jerked when braking. The contact received a notice for the federal safety agency campaign number 14v154000 (brakes). After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the defect were not available and no estimated time to receive the parts could be given. The failure mileage was 15,000.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that when depressing the brake pedal, the vehicle hesitated to respond. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part needed for the recall repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 6,000.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 40 MPH attempting to stop, the brakes failed. The engine stalled and restarted shortly after. The problem recurred approximately 3 times. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was not made aware of the issue. The approximate failure mileage was 11,000.
2012 jeep grand cherokee. Chrysler dealer do not have the replacement part to correct the corroding brake boosters.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the federal safety agency campaign number: 14v154000 (service brakes , service brakes, hydraulic) and the federal safety agency campaign number: 14v391000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available and the manufacturer only released one repair kit per week. The contact attempted to reach out to the manufacturer, but could not reach a live representative. The vehicle was not repaired. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the parts needed were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was uncertain when the parts would become available. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received notifications for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) and the federal safety agency campaign number: 14v391000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the federal safety agency campaign number: 14v391000 (electrical system, visibility) and the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received a notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic) and the federal safety agency campaign number: 14v391000 (exterior lighting, electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep grand cherokee. The contact received the notifications for the federal safety agency campaign numbers: 14v154000 (brakes), 14v53000 (electrical) and 14v391000 (electrical). The dealer and the manufacturer were contact on multiple occasions and the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time to receiving the parts could be provided. The contact had not experienced a failure. The VIN was not available.
I was stopped at a light behind a vehicle when suddenly my brake pedal went down to the floor. The road was level with a slight incline. The vehicle began inching forward and I kept trying to pump the brakes. I was unable to locate the emergency brake due and the vehicle stopped after making contact with the car stopped in front of me. I later regained brake pressure and promptly reported the incident to my insurance company and chrysler customer service. Prior to the incident, I took my vehicle to the dealership for the brake recall. I was initially told that my brake booster had to be replaced and later told that it just needed the protective brake booster shield. Chrysler's solution was to have a rep from engineering analysis conduct tests on my vehicles brake system. On 5 november 2014, I received a letter from chrysler advising me that the inspector found no problems with my brake system. They are refusing to replace the brake booster. I fear that I am at risk of my brake system failing again! This incident could have been fatal had I been on the expressway traveling at 55 MPH!
A few months ago there was a recall on my brake booster. I had been on the waiting list for 3 months waiting for this part. I was assured that my jeep was safe to drive. On friday nov 7th my brakes went out and I had to push really hard on the brakes in order to stop using both of my feet. Luckily I did not cause an accident, which could have killed myself or someone else. I am very disappointed in chrysler with all these recalls. I had to use my triple a and have my car towed to the dealership. Although the dealership was nice enough to give me a rental, I think that I need to be reimbursed for using my triple a. After I pay this jeep off I will not be buying nothing made by chrysler and will trade it in. It does not make any sense to be on a waiting list for 3 months waiting for something that is a vital importance to my safety. The next person may not be so lucky and it could be fatal and turn into a law suit.
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