While driving on the interstate at highway speeds, the vehicle suffered a sudden and complete loss of motive power without warning, causing the engine to stall. The vehicle became a severe safety hazard in active traffic as power steering and power braking assists were greatly reduced, nearly causing a high-speed rear-end collision before I could safely coast to the shoulder.Upon investigation, the vehicle completely ran out of gasoline, despite the dashboard fuel gauge explicitly indicating at least a 1/4 tank of fuel remaining.This is the second time this exact failure has occurred. The first instance happened during the vehicle's factory warranty period. At that time, the dealership misdiagnosed the issue and replaced the auxiliary battery, failing to address the underlying fuel delivery defect.The vehicle currently has 37,950 miles. The defect appears to be a failure of the auxiliary fuel sending unit/siphon pump inside the saddle-style fuel tank layout. This failure prevents fuel from transferring to the main pump, starving the engine of fuel while falsely reporting to the driver that gas is still available. This is a severe manufacturing defect that actively misleads the operator and causes unexpected stalling at highway speeds.
2020 Jeep Grand Cherokee: engine stalls while driving
15 of the 241 complaints about the 2020 Jeep Grand Cherokee describe engine stalls while driving.
- owner complaints
- 15
- of this car's complaints
- 6%
- typical mileage
- 20,000
- recalls
- 1
Engine stalls while driving by model year
What owners say
I am reporting a potential safety issue involving my 2020 Jeep Grand Cherokee Limited X. The vehicle developed a condition in which it would not stay running. I brought the vehicle to an authorized Jeep dealership, Valley Motor City in Cuyahoga Falls, Ohio, for a scheduled service appointment on May 19, 2026. The dealership diagnosed and completed approximately $5,200 in repairs. On June 11, 2026, I was informed that the repairs had been completed, but the vehicle still would not stay running. The vehicle has remained at the dealership while technicians have continued attempting to determine the cause. After I escalated the matter to Jeep/Stellantis Customer Care, I was advised that the dealership is attempting to obtain additional diagnostic information and that an engine replacement may now be under consideration. I was also advised that the dealership is expected to complete higher-level technical review procedures and may request assistance from a Stellantis technical specialist if the cause still cannot be determined. I was later advised that the dealership was expected to provide follow-up information to Jeep/Stellantis by Tuesday, July 14, 2026. On the evening of July 14, 2026, the Jeep/Stellantis case manager advised me that the dealership had not followed up with her, and that she would follow up with the dealership and escalate the matter to her manager. The vehicle remains unresolved after 2 months of diagnosis and repair efforts. I am reporting this because a vehicle that stalls, shuts off, or will not remain running may present a safety risk, particularly if the condition occurs during operation. I do not know the root cause and do not want to speculate. I am requesting that this report be recorded as a potential safety issue involving a 2020 Jeep Grand Cherokee Limited X.
The internal fuel pump/fuel pump circuit on my 2020 Jeep Grand Cherokee (VIN: [XXX] ) failed prematurely, resulting in a sudden and severe 'no-crank' safety hazard. The fuel pump failure triggered a massive electrical current draw that shorted out the Powertrain/Engine Control Module communications and locked out the starter motor entirely. This electrical failure leaves the vehicle completely stranded, inoperable, and creates a significant risk of stalling in active traffic without power steering or propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
UNKNOWN. Electronic Stability Control service light activated intermittently for a couple days along with the 4WD service light. After 2-3 days, the ESC light remained lit. Twice when starting the vehicle, the 4WD low was activated without manually shifting gears, in which changed to normal within a minute later. Intermittently, when the vehicle braked to a stop and switched gears to reverse, the vehicle shuttered before continuing in reverse. Another incident while driving and coming to a stop at a traffic light, upon coming to a stop, the vehicle seemed to almost stall but reengage. The vehicle is at approximately 41,500 miles as of 4/1/2025. The vehicle was taken to a Dodge dealership in which report the transfer case needed repair. With under 50,000 miles and utilizing the 4WD only approximately 4 times within the 5 years of ownership with no issue, the transfer case may be faulty or a software update needs to be performed.
Car running fine no indication there was a problem, no lights on dashboard or sound. Jeep stalled on highway and engine light came on. Shut car off completely turned it back on and able to move to a safe location. Turned off car again for some time and when turned back on shift gear will not move into drive, reverse neutral. Needed to get it towed to mechanic who diagnosed it as a failed transmission at 88,000 miles. Towed to dealer who confirmed failed transmission. Was able to get cost assistance through jeep for 70 percent of cost but see the recent recalls on jeep because of transmission I feel it should have been a total replacement especially at u der 100,000 miles
Service shifter light comes on, sometimes it makes the engine light come on and a message appears that says to safely stop the vehicle and put into park. Doing some research on this myself no help from Jeep I found that this could cause the tires to lock up because your Jeep thinks it was put into park as your driving causing a severe accident especially if your on the highway. I also found that you can stall instantly. Imagine having children in your vehicle on the highway and your Jeep just dies. I feel like this is a very serious safety issue that needs to resolved by Jeep. I've had my Jeep brought to a Jeep dealership 3 times now. Currently there as we speak. They have done extensive work to what "may" be causing the issue. They are now chasing wires. I've paid $800. out of pocket and my warranty has covered about 3k in parts. Jeep has been contacted by the dealer with no help or guidance.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the vehicle started shaking abnormally and stalled. The RPM increased to high. The contact was able to pull over and restart the vehicle. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the water pump was leaking. The contact stated that the valves, cylinder, head gasket, gasket case cover, gasket head cover, oil intake manifold, and oil filter housing were replaced, but the failure recurred. The mechanic performed a pressure test. The contact stated that while at a stop light, the engine seized and failed to move. The vehicle failed to shift into gear. The vehicle was towed to the local dealer, where it was diagnosed that the alternator ground wiring nut was corroded. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 50,273.
This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH the vehicle suddenly began to lose automotive power and stalled. The vehicle was later towed to a local dealer who was unable to identify the cause of the failure. The contact late drove the vehicle to a second dealer who was unable to determine the cause of the failure. Approximately one year later the same failure had occurred and the vehicle was towed to the dealer who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted regarding the failures. The failure mileage was 20,000.
The check engine light started appearing on the dash and the adaptive cruise control kept appearing that it was off. The light would go off and come on again and the transmission would not shift gears and I could not go in reverse. I drove vehicle to Marino Jeep and they notified me of 3 defects in the internal transmission- which I still have my warranty as the car is at 32.800 miles ONLY on the odometer. This was a dangerous defect causing my car to stall.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that on multiple occasions while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic where the failure could not be duplicated, and the contact was advised to take the vehicle to the dealer. The contact then stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. Additionally, the contact stated that on numerous occasions while attempting to start the vehicle, she heard a cranking sound under the hood before the engine turned over. The stated that the battery was faulty. The contact stated that the battery was replaced however, three weeks later the battery failed, and the vehicle was unable to be restarted. The vehicle was towed to the dealer where it was diagnosed that the generator field control circuit was open and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the failure could not be duplicated. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,165.
Vehicle stalls unexpectedly. Error is "shift to park". Driver shifts the vehicle into park. The car is then locked in park and the driver needs to restart the vehicle. The vehicle doesn't always restart. This has happened multiple times. After the first time, we took it back to the dealership where we bought the vehicle and they replaced the batteries. After the batteries were installed it happened again, took it to a Jeep dealership and they were not able to duplicate the issue so did not do anything. It happened again after that. This is extremely dangerous and can cause serious accidents since the vehicle is stalled in the middle of a road!
Service bulletins that may apply
Related recalls
Engine and engine cooling
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
- Risk
- An engine stall can increase the risk of a crash.
- Remedy
- Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V‑475.
Recall number 23V411000 · Recall details
Questions about the 2020 Jeep Grand Cherokee stalling
Is engine stalls while driving a common problem on the 2020 Jeep Grand Cherokee?
15 of 241 owner complaints about the 2020 Jeep Grand Cherokee (6%) mention engine stalls while driving. The model year with the most reports is 2011.
Is there a recall or service bulletin for this on the 2020 Jeep Grand Cherokee?
There is 1 recall and 84 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Jeep Grand Cherokee
Check engine light 19Backup camera 16Engine failure 12Loss of power 11Won't shift 10Won't start 9No deployment 8Sudden acceleration 8Fuel pump 7Misfire 7Transmission failure 7ABS 6Adaptive cruise 6Start-stop 6Sunroof shattered 6Fire or smoke 5Headlights 5Overheating 5Warning lights 5
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