2017 Jeep Renegade: complete transmission failure

Filed Dec 10, 2019 · Engine, Transmission · 45,000 miles · OK

Tl* the contact owns a 2017 jeep renegade. While driving approximately 15 MPH, the vehicle stalled and, after repeated attempts to restart the vehicle, it finally started and the check engine warning indicator illuminated. Also, the "service oil pump" message displayed in the message center. The vehicle was towed to jacksons of enid chrysler jeep (4405 w owen k gamont rd, enid, ok 73703) where it remained since december 9, 2019. The dealer was unable to determine the cause of the failure. The contact also mentioned that the vehicle was taken to jacksons of enid chrysler jeep (4405 w owen k gamont rd, enid, ok 73703) three other times for transmission failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 45,000.

Filed May 29, 2019 · Transmission · 26,000 miles · GA

We bought a 2017 jeep renegade in september 2017. Our renegade has a very hard shift problem and makes a loud clunk sound around the 25-30mph range...it hits so hard that it feels like someone hit you in the back of the car while driving. We had our car serviced 3 times at the dealership for this problem and it still continues. When we went back for the 3rd time on may 24th, the service advisor told us that it wasn't throwing any codes so they didn't know what to do to fix it. He also informed us that this was a big problem with the renegades and all they could do was to flash a software update even though he knows it will not fix the problem. Another tech said "is your car still under warranty?" we said yes, it only has 32,000 miles on it. He said to the other tech, we should just put a whole new transmission in the thing. The other tech said, if we do that, it will just be putting the same kind of transmission back in it (9 speed transmission) which would eventually have the same problem. We were told that most people just want to try to trade the car in for something else. The service tech advised us to talk with a sales person. So while talking with the sales person, she tried to get us into a certified used car. We bought a new car for a reason, to not end up with some else's problems with a used car. Then we ask to speak to the manager. He told us that any car he put us in would just have the same transmission and possibly the same problems. The manager actually told us that we would just be better off trading it in at another dealership. We went to the subaru dealership to speak with them about trading it in and they only wanted to offer us a trade in value of $10,000 when we still owe $15,000. It just doesn't seem fair that no one at the jeep dealership is willing to help its customers when they clearly know they have sold many customers faulty vehicles.

Filed Apr 3, 2019 · Engine, Fuel system · 32,000 miles · TN

Whille driving the vehicle on a city street and making a right turn and descending a small hill the vehicle "service engine light" illuminates, chimes and the vehicle transmission locks into a random gear (typically 3 or 5th gear) and remains in this gear. It happens over half of the time and results in a very unsafe driving condition as the vehicle is unable to accelerate properly or maintain adequate speed depending on the gear in which it is stuck. The vehicle has to dodge traffic and pull over in a safe place where the vehicle can be shut off and restarted, which in most cases will reset the transmission and allow it to function closer to normal. Fca in conjunction with the dealer have been attempting to remedy this extremely dangerous situation for 6 months. They have replaced the transmission control module, the transmission, the evap canister and the fuel pump. Fca and the dealer are stating this is "normal" function and that the turn or the hill must be extreme operation. This is happening at a slow speed turn of 10-15 MPH. I have video recordings which have been shared with fca and the dealer and I would gladly share with the federal safety agency. As a former vp at a tier one automotive supplier, I can assure you this is not extreme operation and is a significant safety issue which the manufacturer is unwilling to rectify. If the manufacturer is unable to identify the root cause of what could potentially be a software related safety defect it could result in additional jeep renegades operating unsafely on public roadways. Please advise where I can send all the video evidence.

Filed Jan 15, 2019 · Electrical, Transmission · 6,137 miles · NC

On 4 occasions now since owning my jeep renegade the vehicle will jerk, check enhine light comes on, and the vehicle will lock in 3rd gear. I try to switch to manual shift and will not shift. I purchased this vehicle with 50 miles, and now over 28,000 miles with reoccurring problems. On instance the vehicle light warning comes on indicating all of the lights are out in the vehicle, and the light build indicator will remain for a short period of time, and cut off. The dealership has replaced the transmission computer on the first instance, replaced the bsm on the second occasion, and since then 2 software updates. This vehicle is defective in some way and fca needs to address these ongoing issues that are a huge safety concern.

Filed Jul 28, 2018 · Driver assistance, Electrical · 3,500 miles · ND

I decided to start the vehicle without using remote start due to extreme cold climate so I could warm it longer than remote start will allow. Let it run for about 45 minutes and go to drive off and get up to 25-30mph and it stalled and made an extremely loud noise and rough vibration that made it feel like the whole engine or transmission fell out of the vehicle. All of the lights lit up in the dashboard and I had to struggle to steer it off the street by coasting it. Proceeded to start it but wouldn't budge for a good 5-10 min until it finally started back up. Immediately took it to the dealership and they connected the diagnostic tool to it and said nothing was showing up and there was nothing they could do about it. About a month later, it happened again the exact same way, took it to the dealership and this time they said every possible error code came up and were baffled. They wanted us to leave there at the dealership for 2 weeks before they could get to it and did not offer a loaner vehicle, we had to tell them that we needed it or a loaner for commute and so we had to keep it, they finally got to it and found out it was the ECM module, something to do with the drivetrain, they replaced it and it hasn't occurred again. Since then, we have noticed more and more that the transmission has been shifting very hard making popping noises and jerking. We finally decided that something wasnt right and took it to a different dealership with a couple other things that have gone wrong with the car. We had to take it twice for them to figure out what we were talking about with the transmission. It is now scheduled for a total transmission replacement mid august, and I think it was caused by ECM module issue we had to deal with for a few months before it was taken care of. I am extremely disappointed in making a new car purchase because of all the issues we have had with it.

Filed Jul 16, 2017 · Transmission · 10,000 miles · CA

Transmission failure occurred while driving up hill about 80miles north bound on I-15 to las vegas. The engine check lit up and showed transmission failure and to bring in for service. The car stalled and we were on the side of the road. Luckily the car started up again but would eventually stalled again as it tried to climb the hill. It stalled about 5 times until we could exit to a gas station (~5miles away) to exchange for another rental car. The car has about ~10k miles on it. The temperature outside was 105 degrees.