My Screen went out on my Jeep renegade a few years after I bought it new. I brought it up to Mopar and they did nothing. I do not have a backup camera due to this. Not having a backup camera maker driving more difficult. I have read 1,000's of people with same issue.
2019 Jeep Renegade: backup camera failure
20 of the 80 complaints about the 2019 Jeep Renegade describe backup camera failure.
- owner complaints
- 20
- of this car's complaints
- 25%
- recalls
- 1
Backup camera failure by model year
What owners say
Due to the rear camera not working due to a software issue for over a year now I can't adjust my wipers during the rain. I can't turn on or off the lights or anything else that is controlled by the screen, it doesn't work due to software issue. Since I can't use my camera I can't see things behind me. Sometimes when backing the parking brake will engage on its own with warning light parking brake sensor. Since I can't see the screen I can't adjust the heat or A/C, which makes driving in the winter difficult. I can't turn on the defroster since I can't see the screen, It's just black. I have done a live chat several times and they tell me they aren't issuing a recall. The screen has been black for over a year now. They have fixed other models but not the Renegade or Compass.
After purchasing my vehicle, the radio screen started glitching & blinking. Now, the screen is total black, but the radio still plays. This should be a safety recall because the backup camera do not show, the temperatures or anything. Will you please respond because I need this fixed A.S.A.P.
Infotainment Console system crashes and has definite Failure which causes driver to lose visibility of climate controls and other safety features like backup camera settings and controls, this issue is reported amongst a widespread amount of Jeep renegade 2019 owners and after inspection dealer is only recommending 100% replacement at cost of driver. This is a national risk issue.
The uconnect screen has gone completely black. The uconnect screen in this vehicle controls every feature on the vehicle. It controls my speedometer. This feature is now stuck in Canadian reading so I can't tell how fast I am driving. This controls my millage. Again it is in Canadian milage, I don't know how many miles I have on my vehicle. This feature controls my back up camera. This controls every feature in my vehicle. I have no control over anything now.
The display screen for the back up camera, heating/cooling, radio, and all other settings has stopped functioning. The screen comes on, but with flashing static lines in the screen instead of the proper display. This makes it very hard to reverse at night, and downright dangerous... the screen can't be turned off, so when you put the engine in reverse, the screen automatically comes on and can't be turned off. But the bright flashing static display it shows make it hard to use mirrors to see to back up. Other factors make the screen not working inconvenient, but this point makes the malfunction an actual danger.
The backup up camera screen stops working when the car is warm. The screen divides into three columns. As it warms up the columns fail. They become electronically distorted beyond recognition and eventually go black. This backup camera screen is also the touch screen that controls lots of functions of the vehicle. Defroster, climate controlls, radio, hands free phone usage, car settings for lights, horns, and much more. The car is available for inspection upon request. There is a large blind spot behind the vehicle when backing up. We only buy a car if it has a backup camera. We do not ever want to back over a child. The camera and viewing screen must work to help prevent this. On this vehicle it does not work. Unacceptable. We called the dealership. They are familiar with the problem. It happens to many jeeps they said. They quoted us $1050 dollars to fix it. I went online and found that many people that had paid to have this repaired at the dealership, had the screens fail again soon after the repair. We have not had it repaired yet. Because we don't have confidence that Jeep has a viable solution yet. It has not been inspected by anyone yet. The problem starts to appear as a separation of the screen into three columns. One by one, those columns begin to fail. They fail rather quickly. As the vehicle gets warmer, the screen fails faster. Often the screen doesn't work at all when you first turn the car on. There have not been any warning signs or lights warning us of a failure. The failure started around August 2024. The vehicle had only 24500 miles.
Unconect system replaced once under warranty garblled screen goes black after 10 min. Backup camera does not work. No longer under warranty should be recalled many compliments on line 58000 miles
The screen has lines in it and I can’t see my back up camera
The radio screen is black and the back up camera is contacted with the screen. I would think that would be a safety issue. I have tried all of the resets. I took to a dealership yesterday and it will cost over $1600.
The display for the backup camera is only showing a partial screen preventing full view of the rear of the vehicle when in reverse. The rear camera is a safety feature to prevent backing incidents protecting human and property damage. After research , this appears to be a common issue with the 2018 and 2019 Jeep Renegades. The problem started approximately six months ago August 2024 and I have not had it looked at by the dealership.
The original Uconnect head unit is phasing in and out. Sometimes 1/3 of it will be completely black, other times all of it. I have seen hundreds of online forums that this is a reoccurring issue. This is a safety hazard due to the fact the back up camera is inoperative at this state.
Service bulletins that may apply
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may...
- If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and
- Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience...
- Verify "Z" part number availability
- Body Control Module (BCM) Replacement Guidelines Guidelines in case of BCM replacement on exFCA vehicles...
- VP2R 7''/ 8.4''
Related recalls
Electrical system: software
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2019 Jeep Renegade and Fiat 500X vehicles. Incorrect software may cause the occupant restraint controller (ORC) module to disable certain passive safety features.
- Risk
- Deactivated passive safety features can increase the risk of injury in the event of a crash.
- Remedy
- Chrysler will notify owners, and dealers will update the ORC module software, free of charge. The recall began May 2, 2019. Owners may contact Chrysler's customer service at 1‑800‑853‑1403. Chrysler's number for this recall is V42.
Recall number 19V287000 · Recall details
Questions about the 2019 Jeep Renegade backup camera
Is backup camera failure a common problem on the 2019 Jeep Renegade?
20 of 80 owner complaints about the 2019 Jeep Renegade (25%) mention backup camera failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2019 Jeep Renegade?
There is 1 recall and 96 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 Jeep Renegade
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