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December 10, 2025 Service bulletin

If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and

Jeep technical service bulletin 9100734 for 2022-2026 Jeep Grand Cherokee, 2022-2026 Jeep Wrangler and 2022-2026 Dodge Durango and others.

Bulletin number
9100734
Component
Electrical system
Summary
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347

Owners of these vehicles have filed 3,383 complaints in the electrical category.

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