Infotainment system is highly defective even after replacement. The screen goes black, shows white lines and you're left unable to use your backup camera! After doing research this problem stems all the way back to 2016 renegades with the same system.
2020 Jeep Renegade: backup camera failure
9 of the 64 complaints about the 2020 Jeep Renegade describe backup camera failure.
- owner complaints
- 9
- of this car's complaints
- 14%
- recalls
- 0
Is there a fix? 97 service bulletins cover this area of the car. See below
Backup camera failure by model year
What owners say
Dashboard screen is out. I am unable to use the back up camera feature nor any Dashboard feature.
Backup Camera/Radio/UConnect screen is glitching to where I can no longer see the backup camera when in reverse, and can no longer see what is playing on the radio. This started happening less than 3 months ago, when the heat started ramping up. Backup camera is a safety mechanism, and while using the rear view mirrors is fine, the backup camera should work without fail.
The uconnect screen is black, therefore I can use backup camera and see anything on the screen.
The forward screen which displays the backup camera has failed. It sound it’s like it is a common issue but unfortunately changing just the screen is unavailable so the entire unit must be changed for over $1000.
The screen for the back-up camera doesn't work at all. The touch screen still works if you know where everything should be on the display but there's is no visual input at all. Just a black screen. This is exceptionally dangerous in such a large vehicle because backing up without that camera could result in serious injury or death of pedestrians, especially children.
The U connect system screen does not work , goes in and out and is scrambled . I am unable to use back up camera
My touchscreen has begun to have an issue wherein the center of the screen displays as discolored, sometimes has lines running through the display, and sometimes glitches in such a way that items on the screen are in different spots than usual. The warped view of the screen is a nuisance; however, what is even more of a safety issue is that it affects the reliability of the backup camera. While of course I must still turn my head to physically look behind me while backing up, the fact that the backup camera cannot be safely used is a major defect. My car is 4 years old, has never been in any accidents or collisions, and there is no reason that the display should be malfunctioning already. I have not had this issue with the display inspected whatsoever. There were no warnings of this defect, it simply appeared one day out of nowhere about 4 weeks ago.
The backup camera failed after being replaced one month ago. The safety of others is at risk because if I have a blind spot that the backup camera usually shows, I am at risk of accidentally hitting someone or something. It has not been inspected since it stopped working. The camera started lagging around two weeks ago which could have also put someone in danger.
Service bulletins that may apply
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may...
- If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and
- Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience...
- Verify "Z" part number availability
- Body Control Module (BCM) Replacement Guidelines Guidelines in case of BCM replacement on exFCA vehicles...
- VP2R 7''/ 8.4''
Related recalls
No recalls on record for this model year.
Questions about the 2020 Jeep Renegade backup camera
Is backup camera failure a common problem on the 2020 Jeep Renegade?
9 of 64 owner complaints about the 2020 Jeep Renegade (14%) mention backup camera failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2020 Jeep Renegade?
There are 0 recalls and 97 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Jeep Renegade
VIN decoder
See the problems and recalls for an exact car
Buying a used 2020 Jeep Renegade?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history