I received a notification a few months ago of a recall on the transmission oil cooler tube which could lead to a crash. I contacted my dealer & have been waiting for an appointment to address this recall. As of my last conversation with him a few days ago, he informed me that it would be at the very least 9 months before he could schedule an appointment, that he was not receiving the parts from jeep. In the interim my 17 year old daughter is driving an unsafe vehicle which jeep itself issued a recall for and they are apparently not honoring this recall, and are unconcerned that they are putting their customers in danger.
2012 Jeep Wrangler transmission complaints
Page 6 of 11: complaints 131 to 160 of 282, newest first, as owners wrote them.
I received a recall notice, n28- power train: automatic transmission: cooling unit and lines, from chrysler in early october 2013 I believe. Since that time, I have contacted my local dealership numerous times, fair oaks chrysler jeep dodge, and they continue to say that chrysler is only providing a small number of replacement parts to each dealership every few weeks. So I have been put on a customer waiting list, who are at the mercy of chrysler to send parts. I may not know much about cars, but I have to say I'm very concerned about the recall of a transmission hose that may cause a loss in fluid and transmission function. It has been 7 months since this recall was announced by chrysler and there still aren't nearly enough parts to fix all the jeeps affected, which is completely ridiculous and unacceptable!
Tl* the contact owns a 2012 jeep wrangler. The contact stated that she attempted to have the vehicle repaired under the federal safety agency campaign number:13v234000 (power train, steering) but was made aware that parts were not available. The contact felt that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure...updated 06/04/2014*bf the contact stated the dealership only receives 3 parts a month to repair vehicles. Updated 06/06/2014
I am still attempting to get recall n28 (trans oil cooler tube part cbran281aa) and am told there is no longer a list (too long) and that chrysler now only releases one part every 14 days to the dealer for the recall. I am told to call the dealer every 14 days to check, but they said it will be a long time. How is this an acceptable recall fix to the federal safety agency? At this rate the recall will outlive the vehicles and the safety risk (fire) is assumed totally by the consumer. From the online forums it appears this is happening all over the country. I think this is unacceptable and needs regulatory intervention.
Tl* the contact owns a 2012 jeep wrangler. The contact was concerned for safety because the parts needed to service the vehicle under recall the federal safety agency campaign number: 13v234000 (power train, steering) were still not available. The dealer was contacted and the manufacturer was made aware of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep wrangler. The contact was concerned for his safety because the parts needed to complete the repair under the federal safety agency campaign number: 13v234000 (power train , steering) was still not available. The manufacturer was made aware of the problem. The contact had not experienced a failure. The failure mileage was unknown. The current mileage was 20,000.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that she received a notice for the federal safety agency campaign number: 13v234000 (power train , steering) in january 2014. The contact stated that she attempted to have the vehicle serviced but the parts were unavailable. The manufacturer was notified. The contact had not experienced the failure.
I received a recall notification from chrysler several months ago regarding the transmission oil cooler tube. Recall n28/the federal safety agency 13v‑234. I have called river oaks jeep and chrysler every month since receipt and they said they do not have the parts to make the repair. They said that chrysler has not sent them the tube and they have such a long running list that they quit taking names. My 17 year old drives this car and if it is in any way unsafe this is a huge problem! If this will cause a transmission problem after the warranty is out, this will be another issue. Please advise.
Received recall for a potential transmission cooler line failure. Multiple dealers have been unable to get the parts needed from the manufacturer, with backlog at my current dealer of almost a year. As this could potentially cause transmission failure and potential fire, it seems chrysler is not sufficiently pursuing efforts to improve part availability, limiting each dealer to one part every 7 - 10 days.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number:13v234000 (power train, steering) and was made aware that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure...updated 05/09/14
Tl* the contact owns a 2012 jeep wrangler. The contact stated that the federal safety agency campaign number 13v234000 (power train, steering) had exceeded a reasonable time for repair. The local dealer informed the contact that the part was not available and a second dealership stated that they are going to repair the new models first. The vehicle did not experience the failure.
Under 16,000 miles regular maintenance through the dealership and having to replace a cylinder head.
I have received notices from chrysler regarding my jeep wrangler recall n28/the federal safety agency 13v‑234. I have contacted chrysler on numerous occasions and ordered the replacement part on feb 14, 2014. As of this morning it was still not available and the dealer told me directly that they are only allowed to order 1 part every 2 weeks and that there were about 50 people waiting. If this is the case and my safety is in jeopardy I'm curious as to how serious chrysler is taking this if at this point 50 people have to wait about 2 years to have this resolved? Please let me know.
Tl* the contact owns a 2012 jeep wrangler. The contact received the federal safety agency recall campaign id number 13c234000 (powertrain, steering) september 2013; however, the part needed was unavailable to perform the repair. The manufacturer was notified. There are no failures at this time.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that he received notification of the federal safety agency campaign number: 13v234000 (power train , steering) in january 2014. The contact stated that he attempted to have the vehicle repaired but the parts needed to complete the recall service were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure. The VIN was unavailable.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign id number 13v234000 (power train , steering) and stated that the part needed to repair the vehicle was unavailable. The dealer stated that there was only one remedy kit being sent to the dealer per month to service the recalled vehicles. The manufacturer was notified of the problem. The contact had not experienced a failure.
Safety recall n28/the federal safety agency 13v‑234 transmission oil cooler tube I have been contacted twice by chrysler about this recall to date no parts are made available to my dealer.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that the federal safety agency campaign number: 13v234000 (powertrain, steering) had exceeded a reasonable time for repair. The dealer advised that the vehicle could not be repaired in 2013 because they were allowed only one recall kit every fourteen days. The contact had not experienced a failure.
Regarding chrysler recall n28 / the federal safety agency 13v‑234 transmission oil cooler tube. Recall was issued in september 2013, as of 3/25/2014, I am still unable to get an appointment for repair due to lack of parts available. One dealer told me they have a waiting list until at least the end of the summer, as they are only allocated one part per week. Another dealer just tells me they don't have the parts and to try back in a couple of weeks.
Tl* the contact owns a 2012 jeep wrangler. The contact attempted to have his vehicle repaired under the federal safety agency campaign number: 13v234000 (power train , steering) but was informed that the parts were not available and the dealers were receiving one part every two weeks. The contact stated since the failure was reported in june of 2013, there should be a remedy available before march of 2014 and that the manufacturer had exceeded a reasonable time for repair. There are no failures at this time.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign id number 13v234000 (power train and steering) but was advised by the dealer that the parts needed to complete the repair were not available. The contact received the notice months ago. The manufacturer was also contacted and could not provide a reasonable date for when the vehicle would receive the recall repairs. The contact was told to wait up to a year for the parts. The contact had not experienced a failure.
I received a safety recall notice (n28/the federal safety agency 13v‑234) for this vehicle from chrysler. When trying to schedule an appointment to remedy this with a chrysler dealer, I was told that chrysler was releasing a small number of parts (1 part every 14 days), and as a result was told it would take 2 to 3 months before I could schedule this repair. This seemed unbelievable to me for a safety recall that chrysler indicates could result in a fire under my vehicle. I called another dealer to confirm and was told the same story. Obviously I am not filing this complaint as a result of an accident, injury, or death. I would hope my complaint could spur some type of action on chrysler's part before any catastrophe occurs.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that she received notification of the federal safety agency campaign number: 13v234000 (power train , steering). The contact stated that she attempted to have the vehicle repaired but the needed parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced the failure.
Tl* the contact owns a 2013 jeep wrangler. The contact stated that the federal safety agency campaign number: 13v234000 (power train , steering) had surpassed a reasonable amount of time for repair. The dealer stated the part was not available because the manufacture was only issuing one repair kit per week. The manufacture was not alerted of the failure. The vehicle was not repaired. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 13v234000 (power train , steering) but was informed that the parts were not available. The contact felt that since the failure was reported in june of 2013, there should have been a remedy available before march of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure. Updated 04/29/14
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign id number:13v234000 (power train and steering) but was advised by the dealer that the parts needed to complete the repair were not available. The contact received the notice months ago. The contact received a second notice and was still waiting for parts. The manufacturer was also contacted and could not provide a reasonable date for when the vehicle would receive the recall repairs. The contact was told to wait up to eighteen weeks for the parts. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that while driving at various speeds, the vehicle started to make a loud noise whenever the brakes were engaged. The vehicle was taken to the dealer where the technician diagnosed that the rotors needed to be resurfaced. In addition, the contact received notification of the federal safety agency campaign number: 13v234000 (power train, steering) and she was concerned for her safety since the parts were still not available. The dealer was contacted. The manufacturer was made aware of the failure. The vehicle was not repaired for the brake failure. The vehicle has not experience the failure specified in the recall. The failure mileage was 300 and the current mileage was 25,000.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that the federal safety agency campaign number: 13v234000 (power train, steering) had exceeded a reasonable time for repair. The recall letter was received september 2013. The dealer advised that they were no longer receiving the part to complete the recall repair. The manufacturer advised the contact that she would receive a call from the dealer when the repair was to begin but did not confirm when the part would become available for the repair. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that the federal safety agency campaign id number: 13v234000 (power train , steering) had surpassed a reasonable amount of time for repair. The contact reached out multiple times to the dealer, who stated that they were only receiving one repair kit every 15 days. The contact was number 17 on the waiting list. The vehicle was not repaired. The manufacture was not contacted. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign id number: 13v234000 (power train and steering) and stated that the parts were not available. The dealer advised that they were only receiving one recall kit per week. The manufacturer was also contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repairs. The contact had not experienced a failure. ..updated 04-16-14 *bf updated 04/24/14
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