I took in my jeep to motor village la (2025 s figueroa st, los angeles, ca 90007). I brought it in for a recall of the transmission oil cooler tube (n28/the federal safety agency 13v‑234). Upon calling to determine if the work had been completed, I was told that they only inspected to see what parts would need to be replaced. They further explained that the parts requiring replacement would take a while to be received. When I pushed for more information, they told me that they are only allowed to order 1 part of this type every 14 days from the manufacturer. They said that I would be added to the waiting list for this part. When I asked how many people were on the list, he merely said that there were a lot. So I asked if it would be weeks, months, or what that means? He said he didn't have any further information for me. I believe that this situation fails to meet the requirement of replacement within a reasonable period of time. I could even live with a month or two, but an indeterminate amount of time is ridiculous.
2012 Jeep Wrangler transmission complaints
Page 9 of 11: complaints 221 to 250 of 282, newest first, as owners wrote them.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign number: 13v23400( power train , steering) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for when the part would become available. The manufacturer was made aware of the problem. The contact had not experienced a failure.
I received a recall notice on my jeep for a transmission oil cooler tube which can cause loss of transmission fluid and if it comes in contact with an ignition source, cause an underbody fire. I have been to the dealership 2 times now in an attempt to get the fixed. Both times I was told it was a first come first service basis and they had no idea when they could get to this. My option was to leave my vehicle and wait until "I can get to it". This is not an option and is unreasonable for them to assume one can go without a vehicle until they "can get to it". This is a safety issue and apparently chrysler is unable to service their product within a reasonable timeframe. My first attempt was over a month ago. This is not acceptable. I went to the chrysler dealership on veterans blvd in metarie, la.
I have received numerous recall notices regarding the n28/the federal safety agency 13 v-234 transmission oil cooler tube. When I contacted the dealer where I purchased the vehicle wild jeep/honda in wisconsin I was told that they could only order 1 part every 10 days and at that rate I would not be able to get the repairs needed for 6- 8 months. Considering the potential danger the wait time absolutely crazy. How is chrysler unable to have these parts? I do not feel this is reasonable, it puts my family in unnecessary danger.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that the dealer was unable to perform the repairs for the federal safety agency campaign number: 13v234000 (power train, steering) because the necessary parts were not available. The manufacturer was not made aware of the failure. The contact had not experienced a failure.
Safety recall n28/the federal safety agency 13v‑234 - chrysler corporation is not supplying the parts to dealers to complete the repairs necessary to prevent fires & crashes (per the recall notice). This is unacceptable. The waiting list for parts is very long and chrysler reported to me today that each dealer gets 1 repair kit every 14 days. If someone does the math, these means that it will take over 30 months to supply the parts for the necessary repairs, given the number of recalled wranglers (1800,000) and the number of dealers in the us. This is unacceptable and the federal safety agency has a responsibility to the traveling public to ensure that recalls such as n28 are completely in a timely manner.
Received safety recall n28 / the federal safety agency 13v‑234 and scheduled appointment for repairs (as requested on notification) at flagship chrysler dealership, bayamon, pr on 14nov2013. The mechanic confirmed the need for replacement of power steering return tube and the transmission oil cooler tube but the parts were not available. According to service rep the parts were ordered. On 04dec2013 called the dealership for status of order to be told that parts could arrive after 1 month but according to service rep the parts department could not tell when will they be available and I should wait until receiving communication by email. I contacted chrysler corporation (pr office) on 05dec2013 through 1‑800‑853‑1403 and service rep did not have information available related to the recall, took my vehicle's VIN # and agreed to call back. As of 14dec2013 neither the dealership or chrysler corporation has contacted me with expected date for parts' availability. Since the service date above I received the second notification to take my car for repairs.
Received 1st safety recall notice, n28/the federal safety agency 13v‑234, from chrysler group 09/10/2013. I immediately called the local dealership (bay dodge, panama city beach, fl) and was told to call back at a later date because the parts to repair the issue were not in stock and they were waiting for the inventory. 2nd safety recall notice received 12/07/2013. I called the same dealership on 12/09/2013 and was told I would be added to the "wait" list...that I was number 45 and could expect to wait a couple years for the parts to arrive at the dealership. The issue is that the dealership can only order one repair kit every 14 weeks from chrysler!! What?? So, if the transmission oil cooler tube begins to leak it may cause "damage to the transmission and a loss of transmission function which may increase the risk of a crash"...and it is ok to make me wait years for the repair???
After receiving safety recall n28 / the federal safety agency 13v‑234 from chrysler, I contacted my local dealership (from whom I purchased the vehicle) requesting to get the transmission oil cooler tube serviced. They informed me that the part needed to be ordered (1) at a time with at least (7) days between orders. As a result, they said my vehicle cannot be serviced for 20+ weeks, putting myself and my family in jeopardy during this time. While I understand it is not the dealerships fault, this systems failure must be addressed immediately.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign number:13v234000 (power train, steering) and the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that the vehicle was included in the federal safety agency campaign id number 13v234000 (power train , steering) however, the contact was unable to have the vehicle serviced under the recall because the required remedy part was unavailable. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign number: 13v234000 (power train , steering) however, the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign id number 13v234000 (power train , steering) however, the contact was unable to have the vehicle serviced under recall because the dealer stated that the remedy part was only available to perform one repair per week. The manufacturer was notified of the problem. The contact had not experienced a failure.
I received a recall notice in the mail about my transmission oil cooler tube for my 2012 jeep wrangler (recall number n28). I contacted my local jeep dealer, [xxx] in belleville illinois. The service department stated that they could not do this for 10 weeks or more due to chrysler not releasing parts. I also have another dealer in the area and I contacted them. They took my information and put me on a waiting list at least for the parts but still stated it would be several weeks before parts could come in. This is totally unacceptable! I have a newborn child that travels in this vehicle and obviously there is a problem if there is a recall and the company cannot even fix their product! Something needs to be done about this! Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2012 jeep wrangler. The contact received the notification of the federal safety agency campaign number: 13v234000 (power train, steering). The dealer was contacted and stated that the part was not available for repair. The manufacturer was also contacted and stated that they were attempting to source an additional vendor to obtain the part needed to complete the recall service. The vehicle was not repaired. The contact had not experienced a failure.
After receiving a recall notice (safety recall n28/the federal safety agency 13v‑234 transmission oil cooler tube) in the mail, I called my local dealership (clear lake dodge/chrysler/jeep, houston, tx) to schedule a service appointment to remedy the possible problem explained in the recall notice. Unfortunately, I was told that this dealership is only receiving approx. 1 - 2 of the parts needed for this problem per week and they have a list of customers for those parts already long enough that will take approx. A year to fill. I was told that I should continue to call the dealership approx. Once a week and see if they, by any chance, received enough of the parts to fix my vehicle. I find this unacceptable! I do not want to wait a year to get my vehicle fixed and feel that I (nor anyone else) should not have to wait that long to get a possible defect in my vehicle taken care of. Are there any other options for me? What can I do to get my vehicle taken care of immediately? I do not want to wait to get this problem taken care of and risk the possibility of the problem materializing and causing an accident that could result in my vehicle being destroyed or, even worse, injuring myself or others! I appreciate any help or advice you could give me in this matter! Thank you.
Tl* the contact owns a 2012 jeep wrangler. The contact referenced the federal safety agency campaign number: 13v234000 (power train, steering) and stated that the manufacturer advised that the remedy part was not available. The contact had not experienced a failure.
When I first received notice of the recall for the transmission oil cooler tube problem I contacted my dealer right away, they said they would not receive parts for at least 2 months. I called again in october and was told another two months.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that the vehicle was included in the federal safety agency campaign id number 13v234000 (power train , steering) however, the contact was not able to have the vehicle serviced under the recall because the remedy part needed to perform the repair was unavailable. The manufacturer was not made aware of the problem. The contact had not experienced a failure.
The jeep auto to manual shifting is way too sensitive and will down shift without driver input to lower gears causing very dangerous sudden reduction in speed. Driving down the road at roughly 65 MPH and the jeep auto trans went into 1st gear by itself and almost stopped the vehicle on the freeway!!! To recover the car had to be put into neutral than put back into drive.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign number: 13v234000 (power train , steering). The manufacturer was contacted and stated that the part was not available for repair. The contact had not experienced a failure.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of under the federal safety agency campaign number: 13v234000 (power train , steering). The dealer was contacted and stated that the part needed for the recall service was not available. The dealer was unable to provide a date of availability. The contact had not experienced a failure. ..updated 05/15/14 *bf updated 05/15/14
As I went to my appointment for a motor vehicle safety recall on my 2013 jeep, I was told my dealer that they could only get 1 recall part a week and it would be at least 7 weeks before they would call me to make an appointment for my recall. I feel that if a vehicle is being recalled for a safety issue that more than 1 transmission oil cooler tube a week should be available to the dealers. In the meantime, I am apprehensive about driving my jeep wondering if this issue will arise and how it will affect me and my vehicle.
I received a safety recall n28 / the federal safety agency 13v‑234. Transmission oil cooler tube. Called rick hendrick jeep in charleston, sc to schedule repair. I was told that they can only get 1 part every 14 days and there are 80 people ahead of me. Doing the math that means they will get 26 parts over 365 days, so it will be 3 years before they can fix the problem. Unacceptable.
Tl* the contact owns a 2012 jeep wrangler. The contact stated there was a recall associated with the federal safety agency campaign id number 13v234000 (power train, steering) however, the contact was unable to have the vehicle serviced under the recall because the part was unavailable. The dealer stated that the manufacturer would only send one part every two weeks to perform the repair on the recalled vehicles. The manufacturer was notified of the problem. The contact had not experienced a failure. The VIN was unavailable.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that he received notification of the federal safety agency campaign number: 13v234000 (power train , steering ) in october 2013. The contact stated that he attempted to have the vehicle repaired but the dealer informed him that he would have to wait months in order to have the vehicle serviced per the recall because the part needed was not available. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure. The VIN was unavailable.
Tl* the contact owns a 2012 jeep wrangler. The contact received notification of the federal safety agency campaign id number 13v234000 (power train , steering) however, the contact was not able to have the vehicle serviced because the part needed to correct the failure was on a massive waiting list. The dealer informed the contact that only one remedy part was being sent to the dealer every fourteen days. The manufacturer was made aware of the problem. The contact had not experienced a failure.
Received safety recall notice n28, the federal safety agency 13v23400, and contact dealer in michigan city, in 46360 same day to get repair done. I have since contact the dealer in mc 3 more times and they still do not have the part (transmission oil cooler tube) in stock to do the repair. Advise me it is not receiving the tubes from chrysler and they will call me back the next day. They never call me back and I have to keep contacting them only to get the run around that they do not have the tube in stock.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that he received notification of the federal safety agency campaign number 13v234000 (power train , steering) and was informed that the parts were not available and it would be around five months befor his vehicle could be remedied. The manufacturer was contacted about the issue. The contact had not experienced a failure. The VIN was unavailable.
Tl* the contact owns a 2012 jeep wrangler. The contact stated that while parked, she noticed a leak coming from under the vehicle. The vehicle was included in the recall under the federal safety agency campaign id number: 13v234000 (power train , steering). The vehicle was taken to the dealer for diagnosis where the technician stated that the transmission oil cooler tube was leaking and would have to be replaced under the recall but the part needed to complete the repair was unavailable. The manufacturer was made aware of the failure and stated that only one part would be sent to the dealer weekly. The vehicle was not repaired. The approximate failure mileage was 62,000.
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