The trailer door released unexpectedly causing severe personal injuries
The worst 2020 Keystone Impact problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
Recalls 4
Equipment: mechanical: integrated jack/leveler/stabilizer
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.
- Risk
- A foot pad that separates during transit can become a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will inspect the mounting bolt and reinstall with thread locking adhesive, as necessary, free of charge. Owner notification letters were mailed November 10, 2022. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 22-437.
Recall number 22V726000 · Recall details
Equipment: appliance: oven/stove/cooktop
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2019-2020 Impact 26V, 28V, 29V, 311, 317, 330, 332, 343, 351, 359, 367, 415, 3118, 3219 recreational trailers, equipped with Dometic 3 burner cooking stoves. The internal O-ring between the saddle valve and the manifold can experience a propane gas leak.
- Risk
- A gas leak can increase the risk of a fire.
- Remedy
- Keystone will notify owners, and dealers will remove the existing manifold bolts and seals and install new seals and bolts, free of charge. The recall began February 12, 2021. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 21-398.
Recall number 21V019000 · Recall details
Electrical system: wiring
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch "Line" wiring (shore cord) and "Load" wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection.
- Risk
- A generator that is able to energize the shore power connection may increase the risk of injury.
- Remedy
- Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 20-382. Note: If there is no power inside the unit while the generator is running, owners are instructed to discontinue using the generator until the recall remedy is performed.
Recall number 20V428000 · Recall details
Equipment: electrical
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
- Risk
- If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
- Remedy
- Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 20-381.
Recall number 20V398000 · Recall details
Technical service bulletins for the 2020 Keystone Impact 17
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Email to owners regarding campaign 21-406
- 2nd mailing to owners for advisory 21-406
- Attached are the updated repair instructions for KSB-200305
- It has been determined that certain Fuzion and Impact units may have issues with Equalizer leveling legs
- This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA)...
- This is the repair instructions for advisory 20-370
- This is the letter to dealers for advisory 20-370
- This is the owner notification letter for advisory 20-370
- This is an email to dealers for advisory 19-353, campaign closing
- This is the dealer letter for advisory 19-353, advising that the campaign is closing
What 2020 Keystone Impact owners say
Most recent owner complaints, unedited.
Compare the 2020 Keystone Impact
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Questions about the 2020 Keystone Impact
Is the 2020 Keystone Impact reliable?
Owners have filed 1 complaint about the 2020 Keystone Impact, close to a typical Impact model year.
What is the most common problem with the 2020 Keystone Impact?
There are not enough complaints to tell.
How many recalls does the 2020 Keystone Impact have?
4 recalls, covering equipment and electrical system.
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