There was a safety recall on the deadbolt lock cylinder. I went on line and filled out the form to get the replacement. It was suppose to be delivered in 10-12 business days. When it did not arrive, I called fastec industrial. They said they were experiencing extremely high volumes of requests due to the recall, so it was taking longer than normal. I waiting a few months and called back. They said they were just getting to the february requests (which would be mine). So I am still continuing to wait. Now it has been a little over 7 months! I am tired of waiting. I think that is a ridiculous amount of time.
The worst 2011 Keystone Passport problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Lights1
- Locks1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Lights1
- Locks1
Recalls 3
Equipment
- What is wrong
- Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit:
- Risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy
- Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1‑574‑535‑2100, or Kidde customer service toll-free at 1‑855‑262‑3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Recall number 17V755000 · Recall details
Equipment: appliance: air conditioner
- What is wrong
- Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
- Risk
- If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
- Remedy
- Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 16-261.
Recall number 16V600000 · Recall details
Equipment
- What is wrong
- Keystone is recalling certain model year 2011 recreational vehicles equipped with atwood 35 series range ovens. A potential exists for a small fracture within the line delivering gas to the oven cavity burner. Such a fracture may cause propane gas to leak from the line.
- Risk
- A propane leak in the presence of an ignition source could result in a fire and/or explosion causing property damage and/or personal injury.
- Remedy
- Dealers will isolate and perform a drop pressure test on the oven supply tube and if the tube leaks it will be replaced free of charge. The safety recall began on october 27, 2010. Owner may contact keystone customer service at 1‑866‑425‑4369.
Recall number 10V478000 · Recall details
What 2011 Keystone Passport owners say
Most recent owner complaints, unedited.
Tl*the contact owns a 2011 keystone passport. The contact stated there was a short in the wiring connected to the light on the ceiling of the slide room. A mechanic diagnosed that the wires had melted. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer. The dealer was notified of the failure, but did not assist with repairing the failure. The failure mileage was 980 and the current mileage was 1,000. Updated 07/26/11 *bf the consumer stated the faulty cicruit was disconnected and routed in another direction.
Compare the 2011 Keystone Passport
Other model years
Questions about the 2011 Keystone Passport
Is the 2011 Keystone Passport reliable?
Owners have filed 2 complaints about the 2011 Keystone Passport, 2.0 times a typical Passport model year.
What is the most common problem with the 2011 Keystone Passport?
Lights, with 1 complaint. Next is locks (1).
How many recalls does the 2011 Keystone Passport have?
3 recalls, covering equipment.
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