Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appreciated as we have had to cancel any future use of the rig until a resolution has been concluded with the manufacturer of the refrigerator. There were witnesses to this incident in the campground and I have contact information, if needed.
The worst 2017 Keystone Raptor problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Body1
- Suspension1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Body1
- Suspension1
Recalls 3
Equipment
- What is wrong
- Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit:
- Risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy
- Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1‑574‑535‑2100, or Kidde customer service toll-free at 1‑855‑262‑3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Recall number 17V755000 · Recall details
Tires
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2017-2018 Raptor fifth-wheel recreational trailers, model 428SP. The affected trailers have tires that may contact the outriggers.
- Risk
- Tire contact with the outriggers may result in tire damage, possibly causing a loss of control, increasing the risk of a crash.
- Remedy
- Keystone has notified owners, and dealers will cut a notch in the bottom side of the outriggers located above the tires on the door side of the unit, free of charge. The recall began on May 18, 2017. Owners may contact Keystone Customer Service at 1‑866‑425‑4369. Keystone's number for this recall is 17-287.
Recall number 17V316000 · Recall details
Structure: body: door: hinge and attachments
- What is wrong
- Keystone RV Company (Keystone) is recalling certain model year 2017 Keystone Carbon and Raptor fifth wheel recreational trailers, and 2016-2017 Fuzion and Dutchmen Voltage fifth wheel recreational trailers. The affected vehicles have rear cargo door hinges with welds on the hinge pin and hinge plate that may be insufficient, and as a result, the top of the door may swing down with more force than normal.
- Risk
- If the door does not open as expected, there would be an increased risk of injury to those in the door's path.
- Remedy
- Keystone will notify owners, and dealers will replace the ramp door hinge, free of charge. The recall began on January 13, 2017. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 16-274.
Recall number 16V908000 · Recall details
Technical service bulletins for the 2017 Keystone Raptor 5
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- This is the repair instructions for KSB-191007
- Letter to dealers for KSB-191007
- This is the repair instructions for advisory 17-283
- This communication is informing dealership service departments of advisory 17-283 for the cardboard removal.
- This communication is the final Customer Notification for advisory 17-283 for the cardboard removal.
What 2017 Keystone Raptor owners say
Most recent owner complaints, unedited.
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warranty company and Keystone about the issue. This is caused by improper weld joints on the frame resulting in the slide separating from the frame. Camping World has not been able to work with the warranty company Portfolio on the issue, and Keystone has stated that they will not participated because the coach was manufactured 3 months before they issued the KSB. Keystone tried to hide the deficiency by adding in relief cuts into this model, which is also described in the KSB. Camping World has confirmed that the problem described in the KSB does indeed affect the coach, but Keystone has refused to participate and the extended warranty company does not want to cooperate.
Compare the 2017 Keystone Raptor
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Questions about the 2017 Keystone Raptor
Is the 2017 Keystone Raptor reliable?
Owners have filed 2 complaints about the 2017 Keystone Raptor, close to a typical Raptor model year.
What is the most common problem with the 2017 Keystone Raptor?
Body and structure, with 1 complaint. Next is suspension (1).
How many recalls does the 2017 Keystone Raptor have?
3 recalls, covering equipment, tires and structure.
Was there a recall on the 2017 Keystone Raptor body?
Yes, 1 recall: 16V908000. Check your VIN to see if your car still needs the free repair.
VIN decoder
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