I am filing a safety complaint regarding a Kia vehicle I purchased from CarMax Waldorf approximately 3 months ago. The vehicle has developed a strong gasoline/fuel odor that is consistent with a possible fuel leak. This creates a serious safety concern, including the risk of fire or explosion while driving or operating the vehicle. The issue began shortly after purchase and has continued. The vehicle is now unsafe to drive due to the strong fuel smell. When I contacted CarMax about the issue, I was instructed to take the vehicle to a Kia dealership instead of CarMax inspecting or addressing the safety concern themselves. I believe this is improper handling of a potentially dangerous defect in a recently sold vehicle. At this time: * Vehicle emits strong fuel/gas smell * Safety risk increases while driving * Vehicle has been in my possession for only 3 months * Issue appears to be early or pre-existing defect * I was redirected away from CarMax responsibility I am requesting that this safety issue be investigated as a potential fuel system defect and documented appropriately.
2015 Kia Sorento fuel system problems
31 complaints (4% of all complaints for this car). Typical mileage when it fails: 61,788. 1 crash reported.
- owner complaints
- 31
- of this car's complaints
- 4%
- typical mileage
- 61,788
- crashes
- 1
- recalls
- 0
Which part fails
- Fuel injection system: fuel rail1
- Delivery: hoses, lines/piping, and fittings1
At what mileage
Complaints by mileage at the time of the problem.
Kia Sorento fuel system problems in other years
Specific symptoms reported on the 2015 Kia Sorento fuel system
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
No recalls on record for this model year.
What 2015 Kia Sorento owners say
Most recent owner complaints, unedited.
Yes there was a recall in a module control panel which still is messed up. It’s been replaced a couple x. Also the dim lights since I bought the car have a very low light were you can hardly see at night. And this SUV drinks gas on long/short trips. I’ve taken it in several times but they keep saying nothing’s wrong and I know there is I have driven my boyfriend vehicle which is a V6 and went the same exact distance and didn’t have to get any fuel until I was about half way back. Something has to give. I love my Kia as I have owned 2. But something is really wrong. Please help. Thanks
My vehicle has a slow speed pick up and I’m getting code p0018 and has very rough idling !
The entire car failed as it caught fire. I wasn't able to break or put the car into park and it rolled to a stop while smoke was coming through the vents. Because of this, my passenger and I exited the vehicle and crossed the expressway while a highway patroller was directing traffic away from the car. Within 2 minutes the car was engulfed in flames. The car is not available for inspection as it was towed away and disposed of. The safety of myself and the passenger were at risk because the entire car broke out in flames and soon exploded. If we stayed in the car for any longer than we did, we would have died. UNKOWN. I do not believe that the vehicle has been inspected. The warning lights all turned on at exactly the same time, about 3-5 seconds before the car completely stopped.
Engine died in the middle of the right of way suddenly and would not restart. Knocking sound ensued when restart was attempted. Within the previous 48 hours, the engine had been topped off with 2 quarts of oil. The dealership it was towed to to assess the issue confirmed they added an additional 3 quarts of oil during the assessment. They confirmed the engine would need to be replaced. Mileage at the time of incident was 68K. Kia corporate confirmed they would not replace the engine since there are 4 owners on the vehicle history, and the warranty expired at 60K miles as a result.
The problem started when our car died while driving it. After a few different replacements, Kia decided to replace the entire engine under a recall. After driving the car for a short period of time, the check engine light came on. I went to check the oil and it smelled overwhelmingly like gasoline. I took it to my mechanic who said the check engine light was coming on because of the catalytic converter needing replaced. And the high pressure fuel pump was leaking gas into the oil tank. He said that both of these reasons were because the engine was replaced and they should have all been replaced simultaneously under the recall. I did look it up and there was a second recall for 2015 Kia Sorentos who had there engine replaced, that the high pressure fuel pump should be replaced because it was leaking gas into the oil tank. However, Kia told us we do not qualify for the recall because it was a different type of engine. But this is the exact same car and exact same issue, therefore I feel this should be included under the recall 17V‑224.
I have had nothing but problems out of this car since I purchased it. I purchased it used from Chevy and within a week I was in a rental car due to issues. Now after only having the car for 3 years still making payments, after having the oil changed within a month the engine showed no oil when I took it back to the shop with complaints of a engine knock. They replaced the oil however within 4 days the car could not be moved. Why is it my car is doing everything in the case action lawsuit yet I don't qualify for the engine replacement. Now they refuse to give me my car back due to this recall, it's been at kia since last November. Without anything being done with it. I have cancer and can't hardly get to my appointments. This is the worst car I could own someone please tell me what to do. Start a new class action law suit. You should have to honor your cars if they are still being paid for from a dealership.
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, she smelled a fuel odor throughout the vehicle. The check engine warning light illuminated. Additionally, the contact stated that while attempting to start the vehicle, the engine failed to turn over immediately. The vehicle was taken to Auto Zone and diagnosed. The contact was informed that the engine oil level was low. The vehicle was then towed to an independent mechanic where it was diagnosed that a high-pressure fuel line needed to be replaced. The vehicle was being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 157,000.
The vehicle has stalled 3 separate times in the rain.
SUV started making a strange noise and the rear started dragging before 70K miles. Needed a new axle and a rear differential. Total cost was $3800.00 and not covered under warranty. The rear differential oil wasn't even due to be changed yet.
Questions about the 2015 Kia Sorento fuel system
Does the 2015 Kia Sorento have fuel system problems?
Owners have filed 31 complaints about the fuel system of the 2015 Kia Sorento, 4% of all its complaints.
At what mileage do 2015 Kia Sorento fuel system problems start?
The typical (median) mileage in owner complaints is 61,788 miles.
Was there a recall on the 2015 Kia Sorento fuel system?
There is no recall for this problem on this model year.
What year does the Kia Sorento have the most fuel system problems?
The Kia Sorento model years with the most fuel system complaints are 2003 (77 complaints), 2016 (59 complaints) and 2014 (50 complaints).
Other 2015 Kia Sorento problems
Engine 367Body 100Lights 91Electrical 58Transmission 42Brakes 37Steering 33Airbags 30Acceleration 22Driver assistance 11Visibility 11Seats 6Suspension 4Tires 4Seat belts 3Wheels 3
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