2022 Lexus GX460 problems

Filed Feb 13, 2023 · Brakes · IL

Parking brake foot pedal on my GX460 has a very sharp edge on the metal piece on the back side of it. In disengaged position, it sits directly above the left footrest position. If I slight lift my left feet or stretch the foot on a drive, it hits the back side of the parking brake. Around late-Nov '23, the boot that I was wearing on a drive had a cut on it. Upon closer inspection I found a very sharp knife-life edge at the back of the parking brake foot pedal which caused this cut. I took it to the Lexus dealer (Lexus Naperville, IL) where I'd purchased this car in Aug '22. They looked it at it & agreed sharp edge. However, they mentioned that it is from Lexus design & they can't do anything, especially this being on a safety device like brakes. They did refer me to Lexus directly. After multiple email & phone conversations, the Lexus team came back to me saying that it is normal to have a sharp edge like this & failed to acknowledge this being the safety risk. I'm flabbergasted as it's a danger if I or my wife were to wear an open sandal when driving. The sharp edge will cut through the skin & the reflex of being in pain while driving will pose danger both to my family in the car & others on the street. Picture attachments: 1. Two pictures showing the location of the sharp edge behind the parking brake 2. Picture of the boot which was cut due to this sharp edge. I've a copy of the assessment done by the inspecting dealer, Lexus Naperville. As any documents with personal details can’t be shared here, I’m not doing so. I’ll glad to share that if & when needed. It is unfortunate that Lexus is not acting on this dangerous situation with my car. It would be much appreciated if you can investigate & intervene to get this fixed for the safety of both my family & others on the road, Thank you.

Filed Oct 2, 2022 · Brakes, Electrical · PA

The hill assist does not work as should which causes the vehicle to drift backwards and engage the traction control/ brake system which hinders your ability from moving forwards. This is dangerous for many reasons such as drifting backwards into the vehicle behind you, if it’s icy it could cause the vehicle to break loose and go backwards uncontrollably, and cause unwanted delay in pulling out which has occurred multiple times. The local Lexus dealer said this has been occurring in these vehicles for a long time but indicated nothing is wrong. This is unacceptable because this has almost resulted in two accidents and the vehicle has 1500 miles on it.