Rear lower suspension arm safety recall. Received safety recall notification nov 2016. As of april 2017 dealership service department keeps telling me that no parts are available and to call back in another month.
2010 Lexus HS 250 Hybrid suspension complaints
Page 2 of 2: complaints 11 to 30 of 30, newest first, as owners wrote them.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The dealer repeatedly stated that the parts were on back order. The contact had not experienced a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension) however the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2010 lexus hs 250 hybrid. While driving various speeds, the rear of the vehicle fishtailed without warning. The contact stated that the issue occurred on several occasions, especially when it rained. The vehicle was taken to a dealer where it was diagnosed that the control arm was fractured and needed an alignment. The vehicle was not repaired. The manufacturer was made aware of the issue. The vehicle was serviced per a recall, but the recall information was not provided. The failure mileage was 70,000.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer indicated that the part would become available in mid february 2017; however, it was unavailable. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was unknown. The contact had not experienced a failure.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Brakes: the car is presenting issues when braking, in order to brake it has to be pressed too hard, and it does not brake immediately is more like gradually, which makes slower the brake process, and very dangerous. It also makes a very annoying squeaky sound. Suspension: the car has been aligned 3 times in less than a week since I bought it 10 days ago. However, it still pulls to the right when driving. It's very uncomfortable to be driving pulling to the left in order to keep the wheels straight. Toyota service said that the tires are in excellent condition, and everything in general as well. They attributed the issue with a recall in the rear arms. I investigated both issues with the brakes and the rear arms and in fact are due to recalls. How can I have lexus take care of this?
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2010 lexus hs250 hybrid. The contact received a notification of the federal safety agency campaign number: 16v596000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced any failures. Parts distribution disconnect.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received notification of the federal safety agency campaign number: 16v596000 (suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I've contacted my local lexus dealer - lexus of birmingham, al - twice about my recall for rear suspension assemblies and have been told that the part is on back order. They do not give me any indication for when the part will come in or if it is safe to continue to drive my car. I drive a lot and am concerned about my safety. I have left messages and tried repeatedly to get an answer and they do not tell me anything.
The federal safety agency recall no. 16v‑596, issued approximately one month ago. There is a nationwide shortage of the parts needed to correct the recall, and dealers cannot tell me when the parts will be available. This was confirmed by talking with two dealers near me and the lexus customer care center. The recall cannot be completed in a timely manner - the recall appears to require immediate attention and replacement of both rear suspension arms. Both dealers claimed this was an "interim" notice, but the recall states "remedy notice" and recommends an appointment asap.
I would like to file a complaint of recall services performed by longo lexus dealer in el monte, california. The service representative of longo told me that the recall services cannot be done on the same day due to ?parts limited ?need more than two hours to perform ?need days to get the parts after car in ?advise me to get a loaner car and left the car on saturday and pick up on tuesday or so I cannot understand because (1) my online services already gave sufficient time; (2) if parts are limited; why cannot order prior than that, (3) if longo confirmed by online reservation; why this services cannot be done sameday; (4)why I ended up wasted my time drove from chino hills to el monte (5) if this is the case, online service should include an advise of services timing and we need to choose other option or reschedule (6) my appointment @11:30 am to dealer?s closing time is much more than 2 hours and shall be more than sufficient to perform such services (7) why not inform customer upon our service reservation (8) I felt this is dealer?s business orientation, no recall services on a busy weekend (9) busy weekend time should be used for more profit oriented customer maintenance and repair services instead of low or no profitable recall obligation, so this services can only be done at weekdays (10) owner need to come back at weekdays or leave car for dealer to perform regularly (11) lexus should grade dealers? Services score from recall performance as well (12) I felt I was discouraged not to do the recall services (13) dealer just created lots of inconveniences to customer and asked customer to do such services in weekdays working hours (14) owner has to scarify owner?s job time for such recall services (15) using a loaner car is also a risk to owner; especially for days.
Tl* the contact owns a 2010 lexus hs250 hybrid. The contact was driving 55 MPH when the vehicle began to veer from side to side. The vehicle was taken to the dealer and the remedy for the federal safety agency campaign id number: 12v373000 (suspension) was performed however, the failure later recurred. The contact then received notification of the federal safety agency campaign number: 13v383000 (suspension). The contact attempted to make an appointment with a local dealer but was informed that the parts were unavailable. The manufacturer was notified. The approximate failure mileage was 7,000.
Tl* the contact owns a 2010 lexus hs250 hybrid. The contact received notification of the federal safety agency campaign number: 12v373000 (suspension). The contact attempted to make an appointment with a local dealer and was informed that the parts were unavailable. The contact had not experienced any issues. The manufacturer was not notified of the incident. The approximate failure mileage was 37,000.
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