The contact owns a 2010 Lexus HS250 Hybrid. The contact stated had they had recently purchased the vehicle and had minor repairs performed on the vehicle by an independent mechanic, who informed the contact that the vehicle could not be aligned due to the repair as stated in the federal safety agency Campaign Number: 16V596000 (Suspension). The contact stated that the tie rod could not be adjusted. The mechanic referred the contact to a dealer to get the vehicle repaired. The contact reached out to the manufacturer and was informed that the vehicle needed to be inspected by an authorized dealer. the vehicle was taken to the dealer to be diagnosed. The contact was informed that the wheel bearings on the rear driver’s wheel needed to be replaced. The contact was informed that the part was no longer manufactured by the vehicle manufacturer however, there was an aftermarket part to fix the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 142,000.
2010 Lexus HS 250 Hybrid suspension problems
30 complaints (39% of all complaints for this car). Typical mileage when it fails: 72,300.
- owner complaints
- 30
- of this car's complaints
- 39%
- typical mileage
- 72,300
- crashes
- 0
- recalls
- 3
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Lexus HS 250 Hybrid suspension problems in other years
Specific symptoms reported on the 2010 Lexus HS 250 Hybrid suspension
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Suspension: rear
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.
- Risk
- Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1‑800‑331‑4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V‑383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V‑383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.
Recall number 16V596000 · Recall details
Suspension: rear
- What is wrong
- Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
- Risk
- Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V‑373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.
Recall number 13V383000 · Recall details
Suspension: rear
- What is wrong
- Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
- Risk
- Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
- Remedy
- Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1‑800‑331‑4331 or Lexus at 1‑800‑255‑3987.
Recall number 12V373000 · Recall details
What 2010 Lexus HS 250 Hybrid owners say
Most recent owner complaints, unedited.
I purchased a 2010 hs 250h lexus in aug 8, 2016. I recently found out that it has been recalled 7 times with serious under the hood issues and was told the only one outstanding the one I stumbled upon due to research. This car has ruined my life.it has needed all sort of repairs since I purchased it. Most of the time it has had to just sit in the yard due to the fact that I was and still is, afraid to drive it.. It started just a few days after my dealer warranty had run out. It cuts off in the middle of the road, losing the ability to accelerate,etc. One day during work traffic it cut off on me and traffic stayed backed up for miles before I could call and pay for a tow truck. In fact, nowadays, that's been the only way I can get it to and from the repair shop. Not to mention the fact that I socked much of my savings into this car because I had just recently received my teaching certification and expected to be working full time and would have no problems. I've received numerous offers to apply for numerous teaching positions but have not been able to apply due to the lack of transportation. I have a loan and insurance that had to be maintained. I also have a mortgage that I expected to be able to pay for due to my newly acquired certification and obtaining a dependable form of transportation became a neccesity. At this point I have had to move in with relatives because I can no longer afford the house and due to continuous car repair cost, may even be losing the non operating 2010 lexus hs250h, that I have basically never been able utilize for a better life for myself. The lexus dealer who now has the car has given me a loaner. I think that driving the car for eight years with this last two recalls, has destroyed it.lies have been told because a recall dated 8/11/2016, 3 days after my purchase contract, and I never received any notice of this recall non work done.
This car has had 7 recalls. When you review the carfax or the federal safety agency website, it only show open recalls. The rear suspension problem was originally recalled 08/02/12 recall number 12v37-3000, dealers were instructed to inspect for loose tie-rod nuts and replace as needed. Then 08/28/13 recall notice 13v383-000 was issued and the rear tie rods will be encased in epoxy to prevent future environmental damage. Since this didn't work, it was replaced with recall 16v596-000 on 08/12/16. This recall superseded 13v‑383, the affected vehicles that were previously recalled but did not have both suspension arms replaced. Those vehicles were supposed to have them replaced and encapsulate the locknuts. Here is the problem... Within 7 months of normal driving, no potholes, no speed bumps, the car is so far out of alignment it ruined 2 rear tires. Plus, the car can't be aligned without replacing the tie rods to the cost of $735! Lexus refuses to pay for this since it is out of warranty. This is a recall that did not fix the problem.
Tl* the contact owns a 2010 lexus hs 250 hybrid. The contact received a recall notification for the federal safety agency campaign number: 16v596000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (lexus of tacoma in fife, washington) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The 2010 hs250h rear lower suspension arm recall flaw the safety recall work caused non-recoverable damages to the rear tires of my 2010 hs250h. Toronto lexus told me that the damages to the tires wererear due to misalignment by westside lexus. Lexus USA only reimbursed me a small portion of the total cost (redo of recall work + 4 new tires). Neither lexus USA nor westside lexus would pay for the damages on the tires. The story: I purchase the lexus 2010 h250h from westside lexus houston in 2010. On april 10, 2015, westside lexus did a recall work on the rear suspension arms (rear tie rods). At the same time, I had westdise lexus installed 4 new dunlop 225/45zr18 tires. Feb. 2017 I moved back to canada. On the long weekend of aug. 2017, I was driving on highway near toronto. One of rear tire suddenly burst out. I sent the car to a lexus service center in toronto for repair. The technician told me that the tire was not repairable. There was uneven wear-out on the inner edges of both rear tires. Toronto lexus told me that the uneven wear of tires was due to misalignment of tires by westside lexus. And it was also related to the rear suspension arms recall work. Since epoxy was applied to the rear tie rods, those rods were no longer adjustable. Toronto lexus had to redo the recall work and replace all 4 tires. Toronto lexus charged me total $1762.82. The technician also had given me a report of the misalignment by westside lexus.
Recall no. 17v‑619 and 16v‑596. This is an urgent recall but the dealer not able to get the replacement parts to fix my car until the next 30 days. And didn't offer me a loaner car due to this will be a safety issue if I still drive this car.
Rear lower suspension arm recall was in place august of 2016. As of december of 2017 dealers are still advising of parts not being available for repair. Remedy notice has been received from lexus advising all dealers should be prepared.
Received a recall notice from lexus (the federal safety agency recall number:16v596 recall date: august 10, 2016). Pohanka lexus in chantilly, va said they didn't have the parts but would contact me when they did. I contacted them again in january 2017 and they said they would contact me in february. After no contact, I contacted lexus corporate in april 2017 and never received a reply. The recall work has not been performed. When did this happen date is approximate.
Tl* the contact owns a 2010 lexus hs 250 hybrid. While driving, the contact felt the vehicle's alignment moving around. The tire warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed to be realigned due to an issue with the control arm. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure, but did not offer any assistance. The failure mileage was 108,000.
I received a recall notice from lexus last year (the federal safety agency recall no 16v‑596) re rear lower suspension arm (no.1) assemblies. As of today, well over six months later, lexus has been unable to offer me this free service to correct the defect. I have tried to arrange it multiple times over the past 6+ months and they claim they are out of the part(s).
Questions about the 2010 Lexus HS 250 Hybrid suspension
Does the 2010 Lexus HS 250 Hybrid have suspension problems?
Owners have filed 30 complaints about the suspension of the 2010 Lexus HS 250 Hybrid, 39% of all its complaints, more than any other problem.
At what mileage do 2010 Lexus HS 250 Hybrid suspension problems start?
The typical (median) mileage in owner complaints is 72,300 miles.
Was there a recall on the 2010 Lexus HS 250 Hybrid suspension?
Yes, 3 recalls: 16V596000, 13V383000, 12V373000. Check your VIN to see if your car still needs the free repair.
Other 2010 Lexus HS 250 Hybrid problems
Brakes 21Electrical 15Driver assistance 6Acceleration 5Engine 5Fuel system 3Lights 3Airbags 2Transmission 2Visibility 2Body 1
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