I took the car to metro express car wash in denver. As the car progressed along the tracks, the tall brush approached the car and the collision avoidance system got activated, the car got pushed off-track and brushed against all kinds of tubes, pipes and scratched and dented the entire right (passenger) side. The cost to repair this damage at the lexus certified body shop (required by my lease agreement with lexus financial) is $12,000 (and counting). Only about 50% is covered by state farm because the lexus certified shop is not on their list of preferred shops. Nothing in the owners manual covers the behavior of the collision avoidance system nor did the dealers 'demo' of the extensive technical features caution me of what I should be doing in such a case. The car wash only asked the car be in neutral and the automatic wipers be switched off. I have for the past month (case number 2009080358) tried to impress on lexus that this attempt to deny any responsibilty has been met with a total disregard to my situation
The worst 2020 Lexus RX Hybrid problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Acceleration1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Acceleration1
Recalls 1
Air bags: sensor: occupant classification
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
- Risk
- An air bag that does not deploy during a crash increases the risk of injury.
- Remedy
- Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1‑800‑331‑4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Recall number 23V865000 · Recall details
See all 1 recalls for the 2020 Lexus RX Hybrid
Defect investigations
Pedestrian alert sounds
the federal safety agency received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, the federal safety agency opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified the federal safety agency he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by the federal safety agency regarding the subject matter of the petition.
DP22005
Technical service bulletins for the 2020 Lexus RX Hybrid 109
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Although the Brake Booster and Brake Booster Pump Assembly are covered by Lexus’s New Vehicle Limited...
- Some 2018 – 2023 model year LC 500, and LC 500h, 2021 – 2023 model year LC 500c, 2018 – 2023 model year LS...
- Obsolete notice
- Some 2018 – 2025 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System, require a...
- Condition in which a musty odor is present
- Some customers may experience operational difficulties with some telematics features which they cannot...
- The air conditioning dye injection tool kit has been developed to aid in identifying the location of air...
- To assist with the early detection and early resolution of audio related concerns you may be asked to...
- Paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are...
- Obsolete notice
What 2020 Lexus RX Hybrid owners say
Most recent owner complaints, unedited.
Tl* the contact owns a 2020 lexus rx 450h. The contact stated that while parking the vehicle in a parking lot, depressing the brake pedal the vehicle moved forward independently. The contact stated that she panicked and crashed into a restaurant. There were no warning lights illuminated. The contact did not sustain injuries. A police report was not filed. The vehicle was towed to the contact's residence. The vehicle was later taken to lexus of woodland hills (21701 ventura blvd, woodland hills, ca 91364), where a diagnostic testing was not completed due to the fees. The vehicle was not repaired. The vehicle was later taken to an insurance independent mechanic where a diagnostic testing was completed of the accident damage. The manufacturer was made aware of the failure and informed the contact that an inspector will be sent out. The contact stated received a letter from the manufacturer stating that per the event data recorder that the brake pedal was being depressed during the failure. The failure mileage was approximately 240. *ln
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Questions about the 2020 Lexus RX Hybrid
Is the 2020 Lexus RX Hybrid reliable?
Owners have filed 2 complaints about the 2020 Lexus RX Hybrid, fewer than a typical RX Hybrid model year.
What is the most common problem with the 2020 Lexus RX Hybrid?
Acceleration and speed control, with 1 complaint.
How many recalls does the 2020 Lexus RX Hybrid have?
1 recall, covering air bags.
What year does the Lexus RX Hybrid have the most acceleration problems?
The Lexus RX Hybrid model years with the most acceleration complaints are 2008 (19 complaints), 2006 (17 complaints) and 2007 (11 complaints).
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