The contact owns a 2015 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (BACK OVER PREVENTION). However, the dealer refused to complete the recall repairs due to the vehicle having a Salvage Title. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The manufacturer was made aware of the issue and referred the contact back to the dealer. The vehicle remained unrepaired. The failure mileage was approximately 86,000.
Mazda MAZDA3 screen failure problems
24 of the 2,994 owner complaints about the Mazda MAZDA3 describe screen or infotainment failure, most of them for the 2016 model year.
- owner complaints
- 24
- worst model year
- 2016
- typical mileage
- 48,000
Is there a fix? There are 3 recalls for this area of the car. See below
By model year
Often reported together
What owners say
Repeated instances of the Mazda Infotainment system making changes randomly without any user input while driving. Repeated instances of the navigation system freezing, going black, rebooting while driving.
Mazda has a warranty extension for the 2014-2016 Mazda 3 infotainment touch screen as it may malfunction and glitch. This glitch can be a distraction as the system believes that it is being touched and may cause many things to change in the car such as radio station, navigation setting, and even some vehicle setting accessible from the infotainment screen, causing distractions. However, this issue is also possible on newer 2017 and 2018 models, and there is currently no program to fix the issue. While Mazda may seem like this is not a safety as the touch screen is disabled above 5 MPH, it can still cause distractions when coming to a stop and while stopped which may result in an accident. I think this needs to be resolved and Mazda needs to acknowledge that this touch issue "Ghost Touch" can affect all Mazdas with Mazda Connect 1. Taking this to the dealership to fix is expensive as they want to replace the entire system at a cost of $1000, which I could see many people not doing leading to more dangerous vehicles on the road.
The infotainment system is malfunctioning. It constantly restarts/reboots while I am driving and it is highly distracting. I contacted Mazda USA about this, but they responded by saying there are not active recalls for this car and the car isn't under warranty. I took it to a dealership and they quoted me $1450 for repairs. However, a problem such as this should not be occuring for a car that isn't too old. It is highly distracting and it is endagering me while I am driving, putting my and drivers on the roads' safety at risk. Mazda should fix this issue and pay for all repairs in full.
My 2016 Mazda 3 has had a faulty rearview camera, computerized controls, and monitor display screen for over 2 years now. I am not sure if there is a problem with the electrical system because I have lost the ability to turn on the navigation function, the stereo function, and to see the vehicle maintenance information with non-functioning electrical controls and display screen. Sometimes the monitor display would show a blank screen or a fuzzy screen which is a safety hazard especially when I'm driving my vehicle in reverse and could potentially cause an accident. There has been a recall on the rearview camera since July 2023. I have contacted the Mazda dealership multiple times, and they have repeatedly said that the rearview camera parts are still not available. This is unacceptable because it seriously compromises my safety and the safety of others if I cannot safely back up my vehicle when driving due to the faulty rearview camera, computerized controls and monitor display screen. There should also be a recall on the computerized controls and monitor display screen.
The contact owns a 2017 Mazda Mazda3. The contact stated that while in reverse(R), the rearview camera would intermittently display a distorted or blank image. The vehicle was taken to a dealer where the camera was replaced under warranty; however, the failure returned almost a year later after the repair. The contact then received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
The contact owns a 2017 Mazda Mazda3. The contact stated that while reversing, the rearview camera image was distorted or showed a black screen occasionally and failed to engage on other occasions. The vehicle was taken to the dealer, where the rearview camera was replaced several times; however, the failure persisted. Additionally, the contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 42,098. VIN tool confirms parts not available.
The contact owns a 2016 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse, the digital display screen flickered before going black and failed to display a proper rearview image. Upon further inspection, the contact noticed that when the A/C was activated, the rearview image was flickering quickly. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.
The contact owns a 2016 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the digital display screen flickered before going black. The display screen failed to produce a proper image after powering on independently. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
In reference to the existing recall on my vehicle (Manufacturer recall # 6023G, the federal safety agency recall #: 23V‑487), I would like to report that the vehicle manufacturer (Mazda) has yet to offer a solution to this problem, which is now over a year old. In addition to the reported distortion/flickering from the rearview camera, we are experiencing times (about 1 in 10) where the image displayed from the rearview camera is simply a blank screen. This makes operating the vehicle in reverse more difficult and dangerous, especially in situations were visibility is limited (night, dark spaces, garage parking, etc.). This is a safety issue, first and foremost, and a solution from the manufacturer is long overdue.
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain 2019 Mazda3 vehicles. Due to incorrect programing, the passenger air bag deactivation indicator light may erroneously turn off although the passenger air bag is deactivated. In addition, the seat belt status indicators for both the front passenger seat and/or rear seats may erroneously turn off although the front passenger and/or rear seat belts are unfastened.
- Risk
- Incorrect indicator warning lights may lead the driver and/or passengers to be unaware of deactivated air bags or unfastened seat belts, increasing the risk of injury.
- Remedy
- Mazda will notify owners, and dealers will replace the passenger air bag/seat belt status indicator assembly, free of charge. The recall began July 9, 2019. Owners may contact Mazda customer service at 1‑800‑222‑5500, Option 4. Mazda's number for this recall is 3319E.
Recall number 19V363000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- Mazda North America Operations (Mazda) is recalling certain model year 2014 Mazda3 vehicles manufactured June 12, 2013, through December 18, 2013, and model year 2014-2015 Mazda6 vehicles manufactured May 20, 2013, through December 4, 2013, and both equipped with a 2.5L engine and a regenerative engine braking system. When driving the affected vehicles in heavy rain or in deep puddles, the alternator belt may slip causing the Power Control module (PCM) to incorrectly assume failure of the charging system.
- Risk
- Once the PCM assumes that the charging system has failed, the vehicle will stop charging and could result in poor acceleration, loss of steering assist and windshield wiper operation, and a possible engine stall, increasing the risk of a crash.
- Remedy
- Mazda will notify owners, and dealers will reprogram the PCM with updated software, free of charge. The recall began on May 19, 2014. Owners may contact Mazda at 1‑800‑222‑5500. Mazda's number for this recall is 7314D.
Recall number 14V173000 · Recall details
Electrical system
- What is wrong
- Mazda is recalling 25,400 my 2010 mazda3 vehicles. A clearance between the engine harness and the housing of starter motor may be insufficient. Due to this, the covering of the harness may be damaged through vibration during operation possibly causing a short-circuit between certain harness wires and the starter housing. A short-circuit can result in engine control malfunction and/or poor shift quality.
- Risk
- The main fuse may blow out causing the engine to stall and inability of restart, increasing the risk of a crash.
- Remedy
- Dealers will have the engine harness inspect and add a protector clip on the affected section of the harness. If necessary, the harness will be repaired. This service will be performed free of charge. The recall is expected to begin on may 6, 2009. Owners may contact mazda at 1‑800‑222‑5500.
Recall number 09V126000 · Recall details
Questions about the Mazda MAZDA3 screen failure
Which Mazda MAZDA3 years have screen or infotainment failure problems?
The model years with the most reports are 2016 (6 complaints), 2015 (5 complaints) and 2014 (4 complaints).
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