The contact owns a 2013 Mercedes-Benz C300. The contact stated while pulling into a parking space and depressing the brake pedal, the vehicle accelerated unintendedly. There was no warning light illuminated. The contact stated that she depressed the brake pedal but the vehicle failed to respond. The contact stated that while the vehicle was approaching a building ahead, she veered to the right and hit the front bumper of an occupied vehicle. The vehicle then drove over the sidewalk. The contact stated that while approaching the end of the sidewalk, she veered to the right and the vehicle stopped after approximately 200 feet. The air bags did not deploy. There was no injury sustained. A police report was filed. The vehicle was towed to an auto collision repair shop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 23,032.
2013 Mercedes-Benz C300: airbags did not deploy in a crash
6 of the 262 complaints about the 2013 Mercedes-Benz C300 describe airbags did not deploy in a crash.
- owner complaints
- 6
- of this car's complaints
- 2%
- typical mileage
- 38,000
- recalls
- 3
Airbags did not deploy in a crash by model year
What owners say
The contact owns a 2013 Mercedes-Benz C300. The contact stated while his wife was driving approximately 30 mph, she was depressing the brake pedal and the rear side of the vehicle shifted to the left independently, causing to impact with another vehicle. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated no one was injured nor sought medical attention. A police report was filed. The vehicle was drivable and the driver was able to continue driving to her destination. The contact took the vehicle to an independent mechanic and was informed the sub frame was corroded. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Tl* the contact owns a 2013 mercedes-benz c300. While at a stop light, another vehicle crashed into the rear of the contact's vehicle. The air bag failed to deploy. The contact sustained whiplash that required medical attention. A police report was filed. The contact was able to drive the vehicle. In addition, the contact heard a ticking noise coming from the steering wheel. The steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to mercedes-benz of s atlanta (3775 royal s pkwy, ga 30349, phone: (470) 819-2400), but the cause of the failure could not be diagnosed. The vehicle was repaired. The VIN was included in the federal safety agency campaign number: 17v627000 (air bags). The manufacturer was not contacted. The approximate failure mileage was 100,000.
Tl* the contact owns a 2013 mercedes-benz c300. While driving 10 MPH, the vehicle independently accelerated. The contact attempted to stop the vehicle by depressing the brake pedal; however, the brakes failed and the vehicle crashed into a fence. The air bags failed to deploy. As a result, a police report was filed and there were no injuries. The vehicle was able to be driven from the scene. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,000.
Tl* the contact owns a 2013 mercedes-benz c300. While driving 44 MPH, the vehicle was involved in a head on crash. The air bags did not deploy. The vehicle was towed to a police impound. A police report was filed. There was one injury that required medical attention. The medical examiner diagnosed that they did not see any broken bones; however, there were some bruises on the knees, hip, upper back, right shoulder, and neck. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
Tl* the contact owns a 2013 mercedes benz c300. While exiting the garage, the vehicle over accelerated on its own when the contact depressed the accelerator pedal. The contact crashed the vehicle into a concrete building and the air bags failed to deploy. The contact sustained a concussion and bruising to the stomach, which required medical attention. A police report was not filed. The vehicle was towed to an independent mechanic. The vehicle had not been repaired and the contact was waiting for the manufacturer to conduct an investigation. The approximate failure mileage was 24,000.
Service bulletins that may apply
Related recalls
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
- Remedy
- MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372.
Recall number 19V010000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1‑877‑496‑3691.
Recall number 18V043000 · Recall details
Air bags: frontal
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
- Risk
- If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
- Remedy
- MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1‑877‑496‑3691.
Recall number 17V627000 · Recall details
Questions about the 2013 Mercedes-Benz C300 no deployment
Is airbags did not deploy in a crash a common problem on the 2013 Mercedes-Benz C300?
6 of 262 owner complaints about the 2013 Mercedes-Benz C300 (2%) mention airbags did not deploy in a crash. The model year with the most reports is 2010.
Is there a recall or service bulletin for this on the 2013 Mercedes-Benz C300?
There are 3 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2013 Mercedes-Benz C300
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