Mercedes-Benz CLA250 sunroof shattered problems

Filed Oct 29, 2025 · AR

The incident that occurred is that my sunroof exploded on me while I was driving. There was know one in front of me nor next to me. Nothing hitting it to cause this, it just exploded.

Filed Sep 15, 2025 · MS

I was driving to work on Thursday, September 11th. Suddenly, I heard a loud noise like an explosion. Upon checking, I saw that my sunroof had exploded, shattering glass everywhere. The loud noise startled me, causing me to almost have an accident. I managed to pull over, check my vehicle, and drive it back home. I've contacted my insurance company and documented the damage with photos.

Filed Jan 8, 2025 · Body · VA

I was driving down [XXX] and heard what sounded like an explosion/loud bang sound and shattered glass. I was unsure what happened and where the sound was coming since I was driving alone on the highway and was panicked. I knew glass had broken because I heard the glass shatter and felt the air from the outside coming into the car. I found a safe place to pull over on the shoulder of the highway and found that the sunroof had shattered and there was a large hole in my sunroof. Had my shade screen not been closed on the sunroof, the glass would have fallen on me and into the vehicle. The shattered sunroof not only terrified me while driving but caused me to be so distracted that I almost caused an accident injuring myself and/or others. After calling the police, they came to clean the large pieces of glass off of the top and provided a report number and told me I could finish my drive home with my husband following behind me. I called Mercedes customer care and reported the issue and was informed to have the road side service pick the car up to be inspected at the dealership. I have owned the car for 1 month and a half. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 29, 2024 · TX

I was driving down the highway without any vehicles in front of me at around 65mph when all of a sudden my panoramic roof exploded out of nowhere, it sounded like a gunshot going off inside the car and I nearly crashed my vehicle from the sudden explosion, I luckily had the glass shade cover up and glass did not fall in my face, I had my [XXX] daughter and [XXX] son in the backseat and they are now terrified to get back into any vehicle. This is extremely dangerous situation and will cause a serious accident in the future if not fixed. Nothing hit my roof and I wasn’t even using it at the time no one touched the thing, it just exploded out of nowhere. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 12, 2024 · Visibility · 125,000 miles · CT

The contact owns a 2016 Mercedes-Benz CLA250. The contact stated that while driving at approximately 55 MPH, there was a loud explosion coming from the vehicle. The contact later pulled over, and upon inspection, discovered that the sunroof glass had shattered. The contact stated that there was no impact to the sunroof that could have caused the sunroof glass to shatter. The vehicle was taken to an auto glass retailer, who installed a plastic cover over the sunroof; however, the sunroof glass was not replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

Filed Apr 29, 2024 · VA

I was driving on hwy 301 in Maryland at 5am. My sunroof exploded. It was like a bomb went off hatterung glass all over my face and body

Filed Jul 6, 2023 · Body · GA · 1 injury

Sunroof shattered and exploded while driving

Filed Apr 28, 2023 · Steering, Suspension · CA

On 4/27 I was driving home on the freeway and there were little to no cars around me. There were no large trucks or debris coming from above me and there was no harsh weather. I heard a loud pop when i was driving and I pulled over and my whole sunroof shattered. The sunroof also has not been opened that day. The problem won’t be suspension is that when going over rough roads or bumps, my car squeaks. As for the steering, when I drive above 50 MPH and I brake, the car shakes. I’ve already taken it to two car shops to get it fixed and it problem persists.

Filed Sep 27, 2022 · Body · TX

On May 10th while driving on I-35 Texas highway, San Antonio Texas, the panoramic sunroof of our 2015 Mercedes Benz CLA 250 completely shattered while wife driving and daughter as a passenger, they heard a big bang and suddenly pieces of shattered glass fell all over the interior some of the glass hitting my wife and daughter in the face, they immediately pulled over to evaluate the situation. This could have caused an accident or significant injury. She had SAPD meet her at a gas station as she thought someone has shot at the glass, but officer confirmed that indeed the panoramic sunroof completely shattered. We tried to fix the panoramic roof and both Mercedes dealerships in San Antonio and Boerne Texas refused to repair the panoramic sunroof, we had to file a claim with our insurance and take the car to a collision center. The collision center stated that the sunroof was on back order from Mercedes Corp and had no timeline as to when the part would be available. Due to the car was not safe to drive and timeline on the parts, our insurance offered to total the car, but the car is almost new, low miles and in perfect mechanical condition so we declined. We received a call 4 months later that the car was fixed and the panoramic roof was installed.

Filed Mar 2, 2022 · Visibility · 16,868 miles · AR · 1 injury

The contact owns a 2020 Mercedes-Benz CLA250C. The contact stated while driving approximately 75 MPH, he heard an explosion and saw that the panoramic sunroof had shattered. The contact stated no warning light was illuminated. The contact was injured by the glass with small cuts on arms and hands. The contact did not seek medical attention. The contact took the vehicle to a local dealer, where it was diagnosed with needing the sunroof to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 16,868.