2014 Mercedes-Benz CLA250: sunroof shattered

Filed Oct 29, 2024 · TX

I was driving down the highway without any vehicles in front of me at around 65mph when all of a sudden my panoramic roof exploded out of nowhere, it sounded like a gunshot going off inside the car and I nearly crashed my vehicle from the sudden explosion, I luckily had the glass shade cover up and glass did not fall in my face, I had my [XXX] daughter and [XXX] son in the backseat and they are now terrified to get back into any vehicle. This is extremely dangerous situation and will cause a serious accident in the future if not fixed. Nothing hit my roof and I wasn’t even using it at the time no one touched the thing, it just exploded out of nowhere. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 25, 2018 · 60,000 miles · CA

Driving home from work yesterday on the highway and the panoramic sunroof spontaneously shattered, causing me to swerve and almost run off the side of a cliff. Upon doing research I've learned that this has been an issue with mercedes and there has already been many class action lawsuits filed.

Filed May 18, 2018 · Body, Visibility · 2 miles · NY · 1 injury

I was driving my car on local streets, suddenly I heard a cracking noise from the sunroof. After that I pulled my car aside and notice that there was a small crack on the sunroof. (see attached photos) there was no falling foreign objects, no impact from the weather. I have no clue what is the cause of the day crack. My first reaction was to call the insurance company and find a parking lot to store the car. After I contacted the insurance company and I was on my way to the parking lot, the sunroof shattered completely. Some of the glass piece even fell and caused injury to my wife. This was definitely a manufacture defect because there was no impact from the outside at that time and you can also clearly tell from the picture of the crack. It is not caused by any fallen foreign object. I was not able to drive the car anymore at the risk of my family's injury so I called the mb roadside assistance to have the car tolled. The shattered sunroof not only cause diversion of the driver's attention and also cause body injury from the fallen glass pieces. Mercedes is not responding to the complain. Dealer is taking the responsibility on this issue and charge me $2,400 to repair the sunroof. I did a search on internet and I noticed that similar cases are widely seen worldwide, see below links to recent incidents in california and uk. Https://twitter.com/red_devil718/status/979365018843172865 https://www.carcomplaints.com/news/2018/mercedes-benz-sunroof-shattered.shtml (california class action lawsuit on gla) https://twitter.com/srinivas_kamath/status/814467425190100992 one of the recent case even caused injury to a driver who is a pilot. He bought the case to the court in california. I really think mercedes should be responsible for this issue and evaluate the risk, consider a recall since this is not an uncommon case.

Filed Feb 6, 2018 · 29,000 miles · MS · 1 injury

Early afternoon while just driving off an exit in tn. My sunroof exploded causing shards of glass to fly into my car. I had minor cuts on my lower back and arm from the glass covering me while driving. I was able to safely pull over to assess what happen because my initial thought was that someone was shooting at me. The dealership is not claiming any responsibility for this defect . There were no other cars around so the damaged could not have been caused by a rock or falling object.

Filed Jan 19, 2018 · Visibility · 81,000 miles · LA

Tl* the contact owns a 2014 mercedes-benz cla250. While the vehicle was parked in the driveway, the sun roof exploded. There were no signs of breakage from the outside and no warning prior to the failure. A police report was filed. The vehicle was taken to mercedes-benz of new orleans (3727 veterans blvd, metairie, la 70002, (504) 456-3727), but could not be diagnosed. The vehicle was repaired. The manufacturer was not contacted. The VIN was unknown. The failure mileage was 81,000. *tt

Filed Apr 12, 2017 · Visibility · 85,000 miles · LA

Tl* the contact owns a 2014 mercedes-benz cla250. While driving approximately 68 MPH, the panoramic sun roof shattered without warning. The vehicle was taken to the dealer where it was diagnosed, but the technician could not locate the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000. Updated 06/08/17*lj

Filed Aug 4, 2015 · Body · 7,500 miles · MD

While driving on the highway, I heard a sudden loud explosion, the panorama sunroof shattered and glass rained down on me and everywhere within the car. There was no evidence of anything hitting the car or the sunroof, it just spontaneously exploded.