The contact owns a 2020 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the sunroof. The sunroof cover was not opened. The contact pulled over to the side of the road and exited the vehicle. Upon inspection, the contact became aware that the sunroof glass had shattered. The vehicle was taken to the dealer, but was not repaired due to the cost. The vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 90,000.
Mercedes-Benz GLE 350 sunroof shattered problems
18 of the 354 owner complaints about the Mercedes-Benz GLE 350 describe sunroof shattered, most of them for the 2017 model year.
- owner complaints
- 18
- worst model year
- 2017
- typical mileage
- 33,000
Is there a fix? There are 6 recalls for this area of the car. See below
By model year
- 20242
- 20232
- 20222
- 20202
- 20181
- 20176
- 20163
What owners say
Panel on roof between front windshield and panoramic roof completely shattered
I was driving down the interstate at normal speed, normal road conditions, clear weather conditions when my panoramic sunroof suddenly exploded with all of the glass coming down on me and inside my vehicle. The sound was similar to a gunshot
Panoramic sunroof suddenly exploded while driving. It was the rear section of the sunroof. There was a loud boom sound. There were no vehicles nearby kicking up rocks, etc. I jumped and screamed but managed to remain somewhat calm trying to figure out where the sound came from in the vehicle. I then realized it was the panoramic sunroof as sunlight began to trickle into the vehicle. Fortunately, the shade had been pulled closed. Otherwise, more tiny shards of glass would have immediately fallen on me. I handed to situation over to my insurance company for repair.
I am writing to formally report a serious safety incident involving my Mercedes-Benz vehicle. While driving home recently, without any warning, I heard a sudden explosion that sounded like a gunshot. In an instant, shattered glass fell throughout the interior of the car, covering my daughter, grandson, and me. Fortunately, the only other vehicle nearby was at a considerable distance; otherwise, the outcome could have been catastrophic. Our car swerved sharply as a result of the shock. We came to realize that the sunroof had exploded and completely shattered.
As I was driving, sunroof suddenly exploded. My screen was partially opened. The sunroof itself was closed. I did not observe anything to hit the car, I did not hear any road debris hit the car. The glass shattered inside the vehicle over myself/my person, also my passenger in the front passenger seat, who is my son. I was so startled and in shock, but able to pull over to a safe area. Glass shards were noted to be down my shirt and pants. Glass shards were noted to be in items that were in my car rear seat. Also on my child. We were able to remove the glass from our person with very minor knicks as expected when handling glass material. There was no warning regarding any component failures or warning lamps, no sounds from the road, and no observed debris hitting the vehicle. It was about 613pm on Tuesday December 31, 2024. The weather was clear, no rain or extreme temperatures. As soon as I was in a safe place, I placed call to Mercedes-Benz at 658p. I was advised to take vehicle to dealership to be inspected as soon as possible. I took the vehicle in at 730am on January 2, when my local dealership was open for business.
The contact owns a 2024 Mercedes-Benz GLE350. The contact stated while driving 80 MPH, the sunroof shattered without impact. The contact merged to the side of the road and immediately called 9.1.1. No injuries were sustained, and medical attention was not needed. The contact was giving a police service number. The vehicle was driven to the residence. The manufacturer was notified of the failure. The approximate failure mileage was 12,000.
The glass pane between my windshield and my dual-pane panoramic sunroof exploded while parked in my garage in the middle of the night. This car is not even 2 months old yet, has never been damaged and could have killed me had it randomly exploded while I was driving.
My sunroof exploded for no reason. There was no accident or impact. The car was stationary and the glass just blew out.
The contact's wife owns a 2022 Mercedes-Benz GLE350. The contact stated while driving 20 MPH, the sunroof shattered without impact. The contact immediately pulled over and inspected the vehicle. Despite the failure, the contact drove the vehicle back to his home. Both the dealer and the manufacturer were notified of the failure, and both stated that a rock must have struck the sunroof causing the failure. No further assistance was provided. The vehicle had been repaired. The failure mileage was 12,243.
Related recalls
Structure: body
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 GLE350, GLE450, GLE580, GLS450, GLS580, Maybach GLS600, AMG GLE53, AMG GLE63 S, and AMG GLS63 vehicles. The rear door window trim bars may detach from the vehicle while driving.
- Risk
- Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
- Remedy
- Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact MBUSA customer service at 1‑800‑367‑6372. This recall is an expansion of previous recall number 22V‑680. MBUSA's number for this recall is 2023040011.
Recall number 23V178000 · Recall details
Structure: body
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.
- Risk
- Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
- Remedy
- Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2022090010.
Recall number 22V680000 · Recall details
Structure: interior panels: dashboard
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
- Risk
- In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
- Remedy
- MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall began April 16, 2021. Owners may contact MBUSA customer serviced at 1‑800‑367‑6372. MBUSA's number for this recall is 2021030003.
Recall number 21V057000 · Recall details
Structure: frame and members
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.
- Risk
- If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. The recall began July 17, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020060013.
Recall number 20V172000 · Recall details
Structure: body: door: hinge and attachments
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.
- Risk
- The detached trim can become a road hazard, increasing the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began November 8, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2019100011.
Recall number 19V709000 · Recall details
Structure
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4Matic and GLE450 4Matic vehicles. A welding error during production may have resulted in a small hole in the floor, possibly allowing water to leak into the passenger cabin.
- Risk
- Water in the passenger compartment may affect the vehicle's electrical systems, increasing the risk of a crash or injury.
- Remedy
- MBUSA will notify owners, and dealers will seal the affected area, free of charge. The recall began July 31, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2019060007.
Recall number 19V459000 · Recall details
Questions about the Mercedes-Benz GLE 350 sunroof shattered
Which Mercedes-Benz GLE 350 years have sunroof shattered problems?
The model years with the most reports are 2017 (6 complaints), 2016 (3 complaints) and 2020 (2 complaints).
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